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Old 02-14-2012, 23:05   #1 (permalink)
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@ infinityteam help me plz


serveur not work or

need to update firmware version 0120

----------Process started: 14/02/2012 22:03:58----------
DongleManager version: 1.41
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: xxxxxx, Firmware: 0118.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !
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Old 02-14-2012, 23:45   #2 (permalink)
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Buy a year support =)
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Old 02-14-2012, 23:53   #3 (permalink)
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yes

acces support ok

but software not work
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Old 02-14-2012, 23:55   #4 (permalink)
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yes

acces support ok

but software not work
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Old 02-15-2012, 00:00   #5 (permalink)
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Quote:
Originally Posted by hassanlou View Post
yes

acces support ok

but software not work
Brother! Try update Firmware.
need to update firmware version 0120
Regards
Haicha
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Old 02-15-2012, 12:08   #6 (permalink)
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Quote:
Originally Posted by Haicha View Post
Brother! Try update Firmware.
need to update firmware version 0120
Regards
Haicha

Hi br0,

Tried to unlock a Vodafone 340 But was told to upgrade to a newer firmware. I did so using the latest Dongle manager

LOG:
Code:
Loading data, wait...
[Infinity Box] MModule v4.16
smart-card: connected
S/N: 63**:0118 MY CARD VERSION AT THE MOMENT
Current Dongle firmware version: 0118
Required Dongle firmware version: 0120
It is need to upgrade Dongle firmware.

Download latest "DongleManager" from support area and upgrade Dongle firmware !
http://www.infinity-box.com/download
When I tried

Code:
==== C:\Documents and Settings\windows\Desktop\Dongle manager\DongleManager.exe [2/15/2012 4:14:32 PM] ====
Dongle Manager [Infinity Box] v1.41
Card type selected: base

==== C:\Documents and Settings\windows\Desktop\Dongle manager\DongleManager.exe [2/15/2012 4:15:53 PM] ====
Dongle Manager [Infinity Box] v1.41
Card type selected: base
----------Process started: 2/15/2012 4:16:05 PM----------
DongleManager version: 1.41
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 63C****, Firmware: 0116.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
----------Process finished: 2/15/2012 4:16:50 PM----------
Card type selected: base
Card type: base
Dongle serial No (S/N): 63C*****
Firmware version: 0118.02
Dongle status: activated
"UK edition" status: Off
Last launched application: 0000 v.0000
Active modules: 
- 00: base
Support area: http://www.infinity-box.com/download
- Username: 
- Password: 
Online account: http://www.infinity-box.com/support.php
- Username: 
- Password: 
Dongle parameters checksum: 86A***

==== C:\Documents and Settings\windows\Desktop\Dongle manager\DongleManager.exe [2/15/2012 4:20:06 PM] ====
Dongle Manager [Infinity Box] v1.41
Card type selected: base
----------Process started: 2/15/2012 4:20:29 PM----------
DongleManager version: 1.41
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 63C*****, Firmware: 0118.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs. 
Dongle is up-to-date and has latest firmware. DO NOT try more !
As it s mentioned in the last line DO NOT try more I did not again.

Plz advice Infinity team Hw to solve this problem I have seen the new policy however I understand that
Quote:
Each box registered before 01 January 2012 get 18 months (1,5 years) free update and support area access, after which the box is subjected for yearly paid activation for new updates and support area access.
I have not got my 18 months as yet even though I have my box registered before 1st jan 2012

Hope there will be a reply from ur team

Thanks in advance

Frenzy

Last edited by Frenzy_2020; 02-15-2012 at 12:17. Reason: added more details
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Old 02-15-2012, 13:00   #7 (permalink)
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Quote:
Originally Posted by Frenzy_2020 View Post
Hi br0,

Tried to unlock a Vodafone 340 But was told to upgrade to a newer firmware. I did so using the latest Dongle manager

LOG:
Code:
Loading data, wait...
[Infinity Box] MModule v4.16
smart-card: connected
S/N: 63**:0118 MY CARD VERSION AT THE MOMENT
Current Dongle firmware version: 0118
Required Dongle firmware version: 0120
It is need to upgrade Dongle firmware.

Download latest "DongleManager" from support area and upgrade Dongle firmware !
http://www.infinity-box.com/download
When I tried

Code:
==== C:\Documents and Settings\windows\Desktop\Dongle manager\DongleManager.exe [2/15/2012 4:14:32 PM] ====
Dongle Manager [Infinity Box] v1.41
Card type selected: base

==== C:\Documents and Settings\windows\Desktop\Dongle manager\DongleManager.exe [2/15/2012 4:15:53 PM] ====
Dongle Manager [Infinity Box] v1.41
Card type selected: base
----------Process started: 2/15/2012 4:16:05 PM----------
DongleManager version: 1.41
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 63C****, Firmware: 0116.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
----------Process finished: 2/15/2012 4:16:50 PM----------
Card type selected: base
Card type: base
Dongle serial No (S/N): 63C*****
Firmware version: 0118.02
Dongle status: activated
"UK edition" status: Off
Last launched application: 0000 v.0000
Active modules: 
- 00: base
Support area: http://www.infinity-box.com/download
- Username: 
- Password: 
Online account: http://www.infinity-box.com/support.php
- Username: 
- Password: 
Dongle parameters checksum: 86A***

==== C:\Documents and Settings\windows\Desktop\Dongle manager\DongleManager.exe [2/15/2012 4:20:06 PM] ====
Dongle Manager [Infinity Box] v1.41
Card type selected: base
----------Process started: 2/15/2012 4:20:29 PM----------
DongleManager version: 1.41
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 63C*****, Firmware: 0118.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs. 
Dongle is up-to-date and has latest firmware. DO NOT try more !
As it s mentioned in the last line DO NOT try more I did not again.

Plz advice Infinity team Hw to solve this problem I have seen the new policy however I understand that


I have not got my 18 months as yet even though I have my box registered before 1st jan 2012

Hope there will be a reply from ur team

Thanks in advance

Frenzy
Hello,

As I can see your box was registered at end of year 2008, so you have got at least 3 years (36 months) of free support/updates.

You can use software the require firmware veersion 0118, but if you want to update to version 0120, please, check this: Infinity-Box update / support policy changes effective 01 January 2012
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Old 02-15-2012, 13:02   #8 (permalink)
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Quote:
Originally Posted by hassanlou View Post
yes

acces support ok

but software not work
Hello,

If you have renew your support but you still unable to update to version 0120 - please, contact to [email protected] and explain the problem, we will fix it fast.
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Old 02-15-2012, 13:24   #9 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,

If you have renew your support but you still unable to update to version 0120 - please, contact to [email protected] and explain the problem, we will fix it fast.
I have activated 1 year support already

LOG from reseller
Quote:
activation done:
Product: Main Infinity-Box 1 year updates/support
Serial Number: 63C7****
I can log into support however even after re downloading the MModule.exe and starting it again I am not able to access the software or upgrade dongle firmware to 0120.

Will send the log of the dongle upgrade and activation details to [email protected]

Hope the resolve my problem asap as I got 8 phones to unlock and recover my activation money asap.

thanks YellowBoss

Br

frenzy
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Old 02-15-2012, 13:41   #10 (permalink)
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@Frenzy_2020
Please, update your box firmware once again now.
Waiting for your results.
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Old 02-15-2012, 13:48   #11 (permalink)
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all is ok thanks to all infinity team

Server address found#2
Connecting to server#2...
Server connection successfully established
S/N: xxxxxxxxxx, Firmware: 0118.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
----------Process finished: 15/02/2012 12:45:09----------
Card type selected: base
Card type: base
Dongle serial No (S/N): xxxxxx
Firmware version: 0120.02
Dongle status: activated
"UK edition" status: Off
Last launched application: 0000 v.0000
Active modules:
- 00: base
- 04: Pin-Finder Adapter
Support area: server1 download area
- Username: xxxxxxxxxxx
- Password: xxxxxxxxxxxxx
Online account: Infinity-Box - Support
- Username: xxxxxxxxxxxx
- Password: xxxxxxxxxxxxxxx
Dongle parameters checksum: 8DB76B
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The Following User Says Thank You to hassanlou For This Useful Post:
Old 02-15-2012, 20:30   #12 (permalink)
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a

after activation 1year
open dongleManager

message
----------Process started: 15/02/2012 19:29:07----------
DongleManager version: 1.41
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 02398B8D, Firmware: 0118.02
Authenticating on server...
Authentication stage error: Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected]
See more information in C:\Documents and Settings\ORDINATEUR\Mes documents\TÚlÚchargements\DongleManager\DongleMana ger.log file.

please help me
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Old 02-16-2012, 04:57   #13 (permalink)
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Hello, I update firmware to 0118-02 and now can┤t open SPT Box.
Help

BR. Sergio
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Old 02-16-2012, 14:41   #14 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
@Frenzy_2020
Please, update your box firmware once again now.
Waiting for your results.

Hi YellowBoss,

Tried To update the box firmware but failed

LOG
Code:
----------Process finished: 2/16/2012 6:58:38 PM----------
Card type selected: base
Card type: base
Dongle serial No (S/N): 
Firmware version: 0118.02
Dongle status: activated
"UK edition" status: Off
Last launched application: 0000 v.0000
Active modules: 
- 00: base
Support area: http://www.infinity-box.com/download
- Username: 
- Password: 
Online account: http://www.infinity-box.com/support.php
- Username: 
- Password: 
Dongle parameters checksum: 86A614
Card type selected: base
Card type: base
Dongle serial No (S/N): 
Firmware version: 0118.02
Dongle status: activated
"UK edition" status: Off
Last launched application: 0000 v.0000
Active modules: 
- 00: base
Support area: http://www.infinity-box.com/download
- Username: 
- Password: 
Online account: http://www.infinity-box.com/support.php
- Username: 
- Password: 
Dongle parameters checksum: 86A614
Plz check on ur side I believe its a server side issue

Thanks

FrenzY
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Old 02-16-2012, 17:54   #15 (permalink)
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Hello,

Try to update box firmware once again now.
Waiting for your results.
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