GSM Shop GSM Shop
GSM-Forum  

Welcome to the GSM-Forum forums.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features.
Only registered members may post questions, contact other members or search our database of over 8 million posts.

Registration is fast, simple and absolutely free so please - Click to REGISTER!

If you have any problems with the registration process or your account login, please contact contact us .

Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

Reply
 
LinkBack Thread Tools Display Modes
Old 07-11-2017, 12:14   #1 (permalink)
No Life Poster
 
wisdom001's Avatar
 
Join Date: Jan 2008
Location: NIGERIA
Posts: 890
Member: 676315
Status: Offline
Thanks Meter: 120
infinix smart card not working


please help me support team my infinix smard not work but reader read the smart card but when open software it say card not found and best dongle working perfectly.
  Reply With Quote
Old 07-12-2017, 05:15   #2 (permalink)
No Life Poster
 
wisdom001's Avatar
 
Join Date: Jan 2008
Location: NIGERIA
Posts: 890
Member: 676315
Status: Offline
Thanks Meter: 120
please infinity team attend to my problem for 2 days now no work with cm2 dongle.
  Reply With Quote
Old 07-12-2017, 07:40   #3 (permalink)
No Life Poster
 
PASSIONATE_BOYS's Avatar
 
Join Date: Jul 2007
Location: Infinity-Box Support-
Posts: 9,321
Member: 541591
Status: Offline
Sonork: 100.1611509
Thanks Meter: 7,361
Donate money to this user
Hello,
Do you have 2 separate dongles- Infinity-Box Dongle and Infinity-Box [BEST] dongle?
Insert only Infinity-Box Dongle with problem into pc,Run CardID software and post result.

Br.
Infinity Box Team.
  Reply With Quote
The Following User Says Thank You to PASSIONATE_BOYS For This Useful Post:
Old 07-12-2017, 10:06   #4 (permalink)
No Life Poster
 
wisdom001's Avatar
 
Join Date: Jan 2008
Location: NIGERIA
Posts: 890
Member: 676315
Status: Offline
Thanks Meter: 120
yes i have them separate and i tried but is showing this error with different pc and another dongle reader the same

Infinity-Box CardID v1.09
Error when connecting Card in: Generic EMV Smartcard Reader 0
SmartCard API error #2148532326
The smart card is not responding to a reset.
  Reply With Quote
Old 07-12-2017, 11:41   #5 (permalink)
Product Supporter
 
Join Date: May 2005
Location: uae
Posts: 29,245
Member: 148515
Status: Offline
Thanks Meter: 19,531
Quote:
Originally Posted by wisdom001 View Post
yes i have them separate and i tried but is showing this error with different pc and another dongle reader the same

Infinity-Box CardID v1.09
Error when connecting Card in: Generic EMV Smartcard Reader 0
SmartCard API error #2148532326
The smart card is not responding to a reset.
Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem and you need new Smart-Card.
  Reply With Quote
Old 07-12-2017, 15:18   #6 (permalink)
No Life Poster
 
wisdom001's Avatar
 
Join Date: Jan 2008
Location: NIGERIA
Posts: 890
Member: 676315
Status: Offline
Thanks Meter: 120
tested all but the same problem any other way to transfer to my best dongle i have year plus inside.
  Reply With Quote
Old 07-12-2017, 18:52   #7 (permalink)
Product Supporter
 
Join Date: Jun 2009
Location: private
Posts: 36,417
Member: 1043909
Status: Offline
Thanks Meter: 60,861
Quote:
Originally Posted by wisdom001 View Post
tested all but the same problem any other way to transfer to my best dongle i have year plus inside.
It's impossible to transfer something from/to different dongle types.
Here is an instruction - https://www.infinity-box.com/doc.php?r=20
  Reply With Quote
Old 07-17-2017, 13:03   #8 (permalink)
No Life Poster
 
wisdom001's Avatar
 
Join Date: Jan 2008
Location: NIGERIA
Posts: 890
Member: 676315
Status: Offline
Thanks Meter: 120
what if i activate cm2 inside my best dongle is possible to transfer from my cm2 damge smart card to best activated cm2?.
  Reply With Quote
Old 07-17-2017, 16:04   #9 (permalink)
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,635
Member: 130995
Status: Offline
Thanks Meter: 35,229
Quote:
Originally Posted by wisdom001 View Post
what if i activate cm2 inside my best dongle is possible to transfer from my cm2 damge smart card to best activated cm2?.
Please see here info how is it possible to move activation - https://www.infinity-box.com/doc.php?r=20

Do you need more help ?
  Reply With Quote
Old 07-22-2017, 15:07   #10 (permalink)
No Life Poster
 
wisdom001's Avatar
 
Join Date: Jan 2008
Location: NIGERIA
Posts: 890
Member: 676315
Status: Offline
Thanks Meter: 120
possible to transfer my yearly period to new dongle?.
  Reply With Quote
Old 07-22-2017, 15:16   #11 (permalink)
Product Supporter
 
Join Date: Jun 2009
Location: private
Posts: 36,417
Member: 1043909
Status: Offline
Thanks Meter: 60,861
Quote:
Originally Posted by wisdom001 View Post
possible to transfer my yearly period to new dongle?.
Hi

yes it's possible.
  Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 



All times are GMT +1. The time now is 14:09.



Powered by Searchlight © 2024 Axivo Inc.
vBulletin Optimisation provided by vB Optimise (Pro) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
- GSM Hosting Ltd. - 1999-2023 -
Page generated in 0.16223 seconds with 8 queries

SEO by vBSEO