infnity dongle ( warning-missconfiguration problem)

[KIKO_PH]

infinity box sopport please help my problem about my infinity dongle i already activate my dongle last 2 weeks ago but suddenly sad to say the problem is (warning missconfiguration)

here the logs

=== DongleManager [Infinity] v1.72 [4/11/2019 12:17:19] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001180300001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 6A0F1803
Firmware version: 0137.02
=== Process started: 4/11/2019 12:17:22 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


=== DongleManager [Infinity] v1.72 [4/11/2019 12:18:51] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001180300001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 6A0F1803
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0137
Diagnostic Key: 7F7814144C8848FA


=== DongleManager [Infinity] v1.72 [4/11/2019 12:18:51] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001180300001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 6A0F1803
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0137
Diagnostic Key: 7F7814144C8848FA

Instruction:
- Upgrade Box/Dongle firmware with DongleManager
- You will be able to use software updates and access Support Area in several hours

Order ID: 879993
Operation: Infinity-Box/Dongle 1 year Updates/Support Renew, Chinese Miracle-2 included (22)
Price: 120
Balance: 927
ID/Tag/imei: 6A0F1803
Status: COMPLETED
You can Infinity-Box/Dongle 1 year Updates/Support Renew, Chinese Miracle-2 included

here image photos.

https://imgur.com/iKNWKzu

[KIKO_PH]

help.........................

[InfinitySupport]

Fix your PC as per instruction for error #57 - https://www.infinity-box.com/support/?r=4

fixed ?

[KIKO_PH]

Originally Posted by InfinitySupport

Fix your PC as per instruction for error #57 - https://www.infinity-box.com/support/?r=4

fixed ?

ive allready did and reformat my pc.. but still not working plese help to fix this problem

[InfinitySupport]

update dongle firmware after PC fix

[KIKO_PH]

Originally Posted by InfinitySupport

update dongle firmware after PC fix

=== DongleManager [Infinity] v1.72 [4/12/2019 8:59:15] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001180300********
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 6A0***
Firmware version: 0137.02
=== Process started: 4/12/2019 8:59:17 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 4/12/2019 9:00:59 ===
=== DongleManager [Infinity] v1.72 [4/12/2019 9:00:59] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001180300******
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 6A0F****
Firmware version: 0137.02
=> Activations:
- 00: Infinity-Box/Dongle v.0137

thanks you sir my dongle work again