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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 04-21-2008, 06:57   #1 (permalink)
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LG KE850 unlock problem


Hi,

Please help after unlocking phone, when power on, it shows "Insert Right Sim Card"

Could it be IMEI / eeprom problem as the value does not match the IMEI at the back. However, the phone was working before unlock.

Here is the log.

COM9 [VCP0] selected
Device: LG KE850
Checking data, wait...
Action: unlock
Boot...
Press and HOLD Power button now !
loading...
boot answer: 01
Release Power button now
Boot Done
Set Baud...
921600
Set Baud Done
Connecting...
flash: 0089:887E
Connecting Done
Check hardware...
flash chip supported
Check hardware Done
Check parameters...
Check parameters Done
backup critical area...
reading [eeprom-sta]...
file saved: E:\Program Files\InfinityBox\Pana01\backup_eeprom-sta_20080421-125414.B1E.bin
reading [eeprom-sta2]...
file saved: E:\Program Files\InfinityBox\Pana01\backup_eeprom-sta2_20080421-125416.B1E.bin
loading data...
data loaded
imei: 35030526000000100
reading [eeprom-sec_35030526000000100]...
file saved: E:\Program Files\InfinityBox\Pana01\backup_eeprom-sec_35030526000000100_20080421-125418.B1E.bin
reading [eeprom-complete_35030526000000100]...
file saved: E:\Program Files\InfinityBox\Pana01\backup_eeprom-complete_35030526000000100_20080421-125420.B1E.bin
backup critical area Done
Check memory...
Check memory Done
Write...
Erasing: eeprom-complete
Writing: eeprom-complete
Verifying...
Verify result: 01D5
Done
probably you need to restore original imei after unlock process
Write Done
Finished, Remove/Install battery now !
Time used: 20 sec
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Old 04-21-2008, 23:08   #2 (permalink)
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any help here please?
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Old 04-22-2008, 02:24   #3 (permalink)
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Quote:
Originally Posted by Phantom View Post
probably you need to restore original imei after unlock process
try to restore imei then post results
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Old 04-22-2008, 03:26   #4 (permalink)
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Quote:
Originally Posted by f164 View Post
try to restore imei then post results
Hi, The IMEI has been restored.

Phone must be SWITCHED ON !
Connecting, wait...
Connection Ok
Repair imei...
software version: KE850P40-852-V10h-***-XX MAY 17 2007+0
original imei: 3534260135****600
new imei: 3534260135****
Done
Finished
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Old 04-22-2008, 11:38   #5 (permalink)
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is the phone something counter blocked or such thing
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Old 04-22-2008, 13:34   #6 (permalink)
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what do you mean by that? Any way to chat over msn or something? Thanks
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Old 04-23-2008, 01:19   #7 (permalink)
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Product Supporter/ Infiniti Team,

Need help please. Waiting to long already. Thanks
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Old 04-23-2008, 10:08   #8 (permalink)
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we are working on your problem , give us some time
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Old 04-24-2008, 02:53   #9 (permalink)
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Thank you for the reply.

Best Regards.
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Old 04-25-2008, 11:35   #10 (permalink)
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Quote:
Originally Posted by Phantom View Post
Thank you for the reply.

Best Regards.
Dear Friend,

There is no any problems with unlock process, in some cases you just need to flash phone instead of wait several days.
Don't forget to make flash backup for emergency case.
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Old 04-26-2008, 13:35   #11 (permalink)
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hello

i have the same problem with ke850.
after flashing it with

KE850CP40-7-V10i-***-XX_JAN-19-2008_firmware.B1M
KE850CP40-7-V10i-***-XX_JAN-19-2008_file_system.B1S

i get this message "Insert Sim Card"
i have tried to write eeprom but still no luck for me

i have tried to flash with vigys also but its the same problem.
is there any good solution for this problem?
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Old 04-26-2008, 16:52   #12 (permalink)
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Quote:
Originally Posted by talat View Post
hello

i have the same problem with ke850.
after flashing it with

KE850CP40-7-V10i-***-XX_JAN-19-2008_firmware.B1M
KE850CP40-7-V10i-***-XX_JAN-19-2008_file_system.B1S

i get this message "Insert Sim Card"
i have tried to write eeprom but still no luck for me

i have tried to flash with vigys also but its the same problem.
is there any good solution for this problem?
Please, explain your "the same" problem little bit more detailed.
Is it problem with unlock or another problem ?
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Old 04-28-2008, 11:52   #13 (permalink)
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after flashing the phone i get this message "Insert Sim Card" although the sim card is inside. It`s not a hardware problem because the phone was working before i have flashed it.
I`ve tried to flash it with different flash files but i havent been succesfull.
i`ve tried to flash the eeprom too but again i was not succesfull.
Finaly i have flashed it with VIGYS box and everything was fine
I wonder what is the problem with Infinity box?
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Old 04-28-2008, 14:45   #14 (permalink)
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@talat
There is no problem with Infinity-Box, the only problem is that we did not had that flash file that was suitable for your phone.
We will be glad to get more flash backup files so we will be able to upload it in support area for all users: [email protected]
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Old 05-05-2008, 11:55   #15 (permalink)
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@ Product Supporter.

Can you tell me why it is very difficult to re-write back IMEI? Sometimes can write, but when come to verify, it says errror. At other times, i get this error report

Phone must be SWITCHED ON !
Connecting, wait...
Connection Fail
Finished

I am using Original USB cable (no modifications) plugged to an adaptor to Infiniti box.

Thanks
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