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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 01-26-2009, 09:19   #1 (permalink)
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Moto W377 can't unlock with infinity

Hi, I was trying to unlock Moto W377 by using infinity, but can't connect by T191 cable or even C261 cable. This phone got 2 port, other one is like V3, can any one help me is there other way to do the job.
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Old 01-26-2009, 09:30   #2 (permalink)
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try with both cable
infinity have both cable, t191 jeck and v3 jeck
if not then try with smart clip
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Old 01-26-2009, 10:54   #3 (permalink)
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Moto W377 can't unlock with infinity

Quote:
Originally Posted by Rise View Post
try with both cable
infinity have both cable, t191 jeck and v3 jeck
if not then try with smart clip
Hi, Thanks for your reply. Smart clip don't have any support for this set. Can support help us?
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Old 01-26-2009, 10:59   #4 (permalink)
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smart clip has that model on compal models, make sure you have latet version
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Old 01-26-2009, 19:11   #5 (permalink)
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Quote:
Originally Posted by Unicom View Post
Hi, I was trying to unlock Moto W377 by using infinity, but can't connect by T191 cable or even C261 cable. This phone got 2 port, other one is like V3, can any one help me is there other way to do the job.
Hello,

Use Infinity-Box and "X60" RJ45 cable that comes with Infinity-Box package.
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Old 01-29-2009, 05:17   #6 (permalink)
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Moto W377 can't unlock with infinity

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Originally Posted by InfinitySupport View Post
Hello,

Use Infinity-Box and "X60" RJ45 cable that comes with Infinity-Box package.
Hi, Thanks for your reply. As per your instruction yes, i used that cable now I am getting this msg: COM9 [VCP0] selected
module v1.30
Loading data, wait...
Device: Motorola-W377
Action: unlock
Press Power button now !
rom version: 693C
Connecting...
booting...
finalizing...
working, one more step...
repeat connection request...
repeat connection request...
error: incorrect boot answer-1:
Remove/Install battery now !

Please help me.
Thanks
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Old 01-29-2009, 09:21   #7 (permalink)
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Hello,

It looks like communication problem exist, you need to double check your cable and check phone connector.
correct phone answer should be like rom version: 0502 but not like rom version: 693C
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Old 02-07-2009, 14:19   #8 (permalink)
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sam problem with you


COM1 [VCP0] selected
module v1.30
chargement de donées, attendre ...
Device: Motorola-W377
Operation: déverrouiller
Appuyez sur bouton d'alimentation dès maintenant!
rom version: 0411
Connecting...
booting...
finalizing...
working, one more step...
repeat connection request...
repeat connection request...
erreur: incorrect boot answer-1: 52
Retirez / remettre la batterie maintenant!
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Old 02-07-2009, 14:36   #9 (permalink)
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check your fone battery
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Old 02-10-2009, 18:19   #10 (permalink)
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Why does infinity support keep claiming it is cable problem?

I have flashed the same phone using infinity no problem with X60 infinity RJ45cable, but I and many many others can not unlock it with the infinity box and get same errors! So it must be something in the programme not right. No point in keep blaming the cable!
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Old 02-10-2009, 18:57   #11 (permalink)
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just change to method 3
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Old 02-10-2009, 20:53   #12 (permalink)
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Quote:
Originally Posted by taieeb View Post
just change to method 3
Of course method 3 why didn't I think of that before

Of course I am being slightly facetious and comical. I have no idea what method 3 is or even method 2 or 1! Will try unlocking it on a laptop later, perhaps it is my overworked pc. But then again many people have problems unlockking this phone it seems!
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Old 02-10-2009, 21:03   #13 (permalink)
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@The Dog
Try to adjust port settings:
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