My box not connected - GSM-Forum

asad_nomy7 · 10-03-2010, 08:44

i used my box last night then today when i start my INFINITY then error mesage appear as shown in pic.Infinity team plz give me advice whats problem in my box i change PC and also infinity card into VYGIS box but same problem.

URL=http://img440.imageshack.us/i/infinityu.jpg/]

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**InfinitySupport** · 10-03-2010, 18:37

Hello,

Try to remove smart-card from box, very gently clean smart-card contacts and install card back.

asad_nomy7 · 10-04-2010, 07:21

I tried but not work.means my smart card damaged?.

**InfinitySupport** · 10-04-2010, 10:11

Quote:

Originally Posted by asad_nomy7

I tried but not work.means my smart card damaged?.

Hi,
It may bee that card become dead (hardware fault).
Anyway, let's double check it:
1. remove smart-card
2. open PC Device Manager
3. connect card to PC
Do you see new "smart-card" device in devices list ?

10-03-2010, 08:44	#1 (permalink)
asad_nomy7 No Life Poster Join Date: Aug 2007 Location: Pakistan Posts: 2,306 Member: 570093 Status: Offline Thanks Meter: 1,067	My box not connected i used my box last night then today when i start my INFINITY then error mesage appear as shown in pic.Infinity team plz give me advice whats problem in my box i change PC and also infinity card into VYGIS box but same problem. URL=http://img440.imageshack.us/i/infinityu.jpg/][/URL]

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10-03-2010, 18:37	#2 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, Try to remove smart-card from box, very gently clean smart-card contacts and install card back.

10-04-2010, 07:21	#3 (permalink)
asad_nomy7 No Life Poster Join Date: Aug 2007 Location: Pakistan Posts: 2,306 Member: 570093 Status: Offline Thanks Meter: 1,067	I tried but not work.means my smart card damaged?.