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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 11-20-2010, 17:17   #1 (permalink)
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My box is not updating-


MY BOX IS NO----------Process started: 11/20/2010 7:12:28 PM----------
DongleManager version: 1.39
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: xxxx, Firmware: 0112.02
Authenticating on server...
Authentication stage error: Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected]
See more information in C:\Program Files\InfinityBox\DongleManager\DongleManager.log file.
T UPDATING. ple help me .it says

Last edited by YellowBoss; 11-21-2010 at 04:12. Reason: S/N removed
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Old 11-20-2010, 17:20   #2 (permalink)
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ple infinity team put my box in system ,i want update to new vision.my box no is SN 5B1570CA,. YOUR DONGLE INFINITY BOX COM IS NOT ON. PLE HELP DEAR FRIENDS
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Old 11-20-2010, 17:36   #3 (permalink)
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better to conact ur reseller for more help
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Old 11-20-2010, 19:19   #4 (permalink)
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you should read instructions how do you post your sn on line. contact infinity by email with you problem. and you will get the help you need
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The Following User Says Thank You to cell2cell For This Useful Post:
Old 11-21-2010, 01:52   #5 (permalink)
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where can i get there line and i contact them.because [email protected] is not on.ple here.
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Old 11-21-2010, 04:13   #6 (permalink)
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Quote:
Originally Posted by kirumiratopup View Post
where can i get there line and i contact them.because [email protected] is not on.ple here.
Dear Friend,

I strongly suggest you do not post your box S/N in forum to avoid forever blocked dongle !

If you did not got reply yet send e-mail once again to [email protected] and to [email protected]
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