my dongle dammaged after 1 year updates/support hello plz help me i decide to bay 120 credit Main Infinity-Box 1 year updates/support after dongle manager upgrade i cant work with infinity and best dongle all is stopped i lost credit + my dongle now my card cant detect with my software plz help me plz [email protected] |
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DongleManager version: 1.49 PC HWID: 29E91FFE8332863D9DD95A9C8E90688A Card-Reader: OMNIKEY AG Smart Card Reader USB 0 Card type: inf Locating server... Server address found#1 Connecting to server#1... Server connection successfully established S/N: 20B020FD, Firmware: 0118.02 Authenticating on server... Authentication successfull Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Dongle Identification checked Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... DO NOT disconnect Card ! WAIT 2-3 minutes ! Applet upgrade ok Checking Dongle Identification... |
Hello, Please, contact to to [email protected] In most cases we can repair dongle after update failure so do not worry. Also, do you have another Smart-Card reader ? As I can see you have used OMNIKEY CardReader, but for best results I suggest to use simple e-gate card reader for Main Infinity-Box Smart Cards. |
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thanks for replay i sent mail to infinity support with all info |
waiting message from ios because hi sent me haw repair my dongle but i cant get result i sent log for him im waiting ............. |
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If you still have a problem, contact to [email protected] |
im contact with support but to get result must open the tray for me because when i make upgrade only 1 time and waiting 2 --3 day to tray whay not let me tray many time |
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You must follow the given instructions exactly, do not try 1000 times but inform our supporters about current results after each update try. |
thanks infinity team thanks for all help me my dongle work again repaired and all module worked with new infinity update best box an all module problem sloveeeeeed |
Thanks for good report. As you can see, we are trying to solve any problems, but sometimes we need some time to understand the problem well and to find a solution. |
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