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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 06-22-2013, 18:33   #1 (permalink)
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my dongle dammaged after 1 year updates/support


hello plz help me i decide to bay 120 credit
Main Infinity-Box 1 year updates/support

after dongle manager upgrade i cant work with infinity and best dongle

all is stopped

i lost credit + my dongle

now my card cant detect with my software plz help me

plz [email protected]
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Old 06-22-2013, 19:06   #2 (permalink)
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Quote:
Originally Posted by Chawkiz_gsm View Post
hello plz help me i decide to bay 120 credit
Main Infinity-Box 1 year updates/support

after dongle manager upgrade i cant work with infinity and best dongle

all is stopped

i lost credit + my dongle

now my card cant detect with my software plz help me

plz [email protected]

DongleManager version: 1.49
PC HWID: 29E91FFE8332863D9DD95A9C8E90688A
Card-Reader: OMNIKEY AG Smart Card Reader USB 0
Card type: inf
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 20B020FD, Firmware: 0118.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Card !
WAIT 2-3 minutes !
Applet upgrade ok
Checking Dongle Identification...
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Old 06-23-2013, 10:20   #3 (permalink)
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Hello,

Please, contact to to [email protected]
In most cases we can repair dongle after update failure so do not worry.

Also, do you have another Smart-Card reader ?
As I can see you have used OMNIKEY CardReader, but for best results I suggest to use simple e-gate card reader for Main Infinity-Box Smart Cards.
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Old 06-23-2013, 17:06   #4 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
Hello,

Please, contact to to [email protected]
In most cases we can repair dongle after update failure so do not worry.

Also, do you have another Smart-Card reader ?
As I can see you have used OMNIKEY CardReader, but for best results I suggest to use simple e-gate card reader for Main Infinity-Box Smart Cards.

thanks for replay

i sent mail to infinity support with all info
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Old 06-24-2013, 13:21   #5 (permalink)
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waiting message from ios because hi sent me haw repair my dongle but

i cant get result i sent log for him im waiting .............
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Old 06-26-2013, 21:40   #6 (permalink)
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Quote:
Originally Posted by Chawkiz_gsm View Post
waiting message from ios because hi sent me haw repair my dongle but

i cant get result i sent log for him im waiting .............
Hello,


If you still have a problem, contact to [email protected]
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Old 06-27-2013, 11:25   #7 (permalink)
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im contact with support but


to get result must open the tray for me because when i make upgrade only 1 time

and waiting 2 --3 day to tray

whay not let me tray many time
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Old 06-27-2013, 13:13   #8 (permalink)
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Quote:
Originally Posted by Chawkiz_gsm View Post
im contact with support but


to get result must open the tray for me because when i make upgrade only 1 time

and waiting 2 --3 day to tray

whay not let me tray many time
Smart-Card upgrade procedure is not a game but very serious process that require many special knowledge and good understanding of process.
You must follow the given instructions exactly, do not try 1000 times but inform our supporters about current results after each update try.
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Old 06-27-2013, 18:15   #9 (permalink)
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thanks infinity team

thanks for all help me


my dongle work again

repaired

and all module worked with new infinity update best box an all module


problem sloveeeeeed
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Old 06-27-2013, 21:09   #10 (permalink)
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Thanks for good report.
As you can see, we are trying to solve any problems, but sometimes we need some time to understand the problem well and to find a solution.
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