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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 11-13-2016, 17:22   #1 (permalink)
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my infinity best dongle is block


my infity best dongle is block not update how to solve
any one have any solution plz
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Old 11-13-2016, 18:28   #2 (permalink)
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Why you need to update Infinity BEST?
Wont you able to opne/acees Infinity BEST Software?
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Old 11-13-2016, 19:25   #3 (permalink)
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Quote:
Originally Posted by hajji1 View Post
my infity best dongle is block not update how to solve
any one have any solution plz
Hello,

What to do - http://www.infinity-box.com/support/?r=4
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Old 11-13-2016, 19:40   #4 (permalink)
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Hello I have problrm with my dongle say:

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 8/9/2016 23:21:27 ----------
DongleManager [Infinity-Box] v1.64 [8/9/2016 23:21:27]
PC HWID: 838ADEE53F7241C8939A81D3DD8D46BB
Card-Reader: USB Fenix Card Reader 0
HWID: 0007436A19801292
Type: [BEST] S/N: 199xxxxx Version: 0118.04
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0006] Your account is temporary suspended.
Read previous messages and contact to http://www.infinity-box.com/support/?r=2
See more in log file C:\Users\PINKFL~1\AppData\Local\Temp\Rar$EXa0.000\ DongleManager.log

I changed the Smart Card Reader, the problemnot solved

plz check my problem
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Old 11-13-2016, 20:05   #5 (permalink)
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Quote:
Originally Posted by pink009 View Post
Hello I have problrm with my dongle say:

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 8/9/2016 23:21:27 ----------
DongleManager [Infinity-Box] v1.64 [8/9/2016 23:21:27]
PC HWID: 838ADEE53F7241C8939A81D3DD8D46BB
Card-Reader: USB Fenix Card Reader 0
HWID: 0007436A19801292
Type: [BEST] S/N: 199xxxxx Version: 0118.04
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0006] Your account is temporary suspended.
Read previous messages and contact to http://www.infinity-box.com/support/?r=2
See more in log file C:\Users\PINKFL~1\AppData\Local\Temp\Rar$EXa0.000\ DongleManager.log

I changed the Smart Card Reader, the problemnot solved

plz check my problem
you should move fenix reader to trash.
insert card into other reader
update card now ONLY ONE TIME
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Old 11-13-2016, 20:06   #6 (permalink)
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What exactly do you want?
*If you want to use Cm2 to your best dongle, buy subscription first,then Update your dongle.
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Old 11-13-2016, 20:12   #7 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
you should move fenix reader to trash.
insert card into other reader
update card now ONLY ONE TIME

I changed to other reader and the problem not solved
plz sir help
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Old 11-13-2016, 20:15   #8 (permalink)
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Quote:
Originally Posted by Kirumira View Post
What exactly do you want?
*If you want to use Cm2 to your best dongle, buy subscription first,then Update your dongle.
Yes I want to use CM2SPD, CM2CDA AND CM2MTK.
to use test version is necessary buy subscription???

I downloaded Test version, when open say Update ur smart card!!! then the smart card not acept to update sir
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Old 11-13-2016, 21:03   #9 (permalink)
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Quote:
Originally Posted by pink009 View Post
I changed to other reader and the problem not solved
plz sir help
stop spam and post text
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Old 11-14-2016, 15:19   #10 (permalink)
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Update Infinity Best

Quote:
Originally Posted by InfinityHelp View Post
stop spam and post text

How to stop the spam plz
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Old 11-14-2016, 17:02   #11 (permalink)
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Quote:
Originally Posted by pink009 View Post
Yes I want to use CM2SPD, CM2CDA AND CM2MTK.
to use test version is necessary buy subscription???

I downloaded Test version, when open say Update ur smart card!!! then the smart card not acept to update sir
Test versions No Need buy subscription.
Disable,your Antivirus before update your dongle.
But post here your logs.
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Old 11-14-2016, 19:29   #12 (permalink)
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Quote:
Originally Posted by pink009 View Post
How to stop the spam plz
stop make useless posts.
post text after dongle update
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Old 11-17-2016, 17:46   #13 (permalink)
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After Disable ANTIVIRUS AND CHANGED CARD READER

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 11/17/16 18:42:06 ----------
DongleManager [Infinity-Box] v1.67 [11/17/16 18:42:06]
PC HWID: 0C377715E08EC7E68F4FBC08E2311A89
Card-Reader: USB Smart Card Reader 0
HWID: 0007436A19801292
Type: [BEST] S/N: 1994436A Version: 0118.04
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file C:\Users\PINKTR~1\AppData\Local\Temp\Rar$EXa0.730\ DongleManager.log
Contact to http://www.infinity-box.com/support/?r=2
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Old 11-17-2016, 21:11   #14 (permalink)
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Quote:
Originally Posted by pink009 View Post
After Disable ANTIVIRUS AND CHANGED CARD READER

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 11/17/16 18:42:06 ----------
DongleManager [Infinity-Box] v1.67 [11/17/16 18:42:06]
PC HWID: 0C377715E08EC7E68F4FBC08E2311A89
Card-Reader: USB Smart Card Reader 0
HWID: 0007436A19801292
Type: [BEST] S/N: 1994436A Version: 0118.04
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file C:\Users\PINKTR~1\AppData\Local\Temp\Rar$EXa0.730\ DongleManager.log
Contact to http://www.infinity-box.com/support/?r=2
Dear Sir,

you have used FENIX reader AGAIN !
you must post explanation why do you post fake logs and why do you want to kill card ?
We can continue after you will provide an answers
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