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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 04-24-2008, 15:17   #1 (permalink)
msa
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My150x IMEI corupt


Hi

I unlocked 2 my150x one after the others, after inserting unlock code 12345678 both phones worked ok, when customer put his sim card into the phones one of them worked fine but other one was asking for unlock code again, even though it worked ok after unlocking. when I checked IMEI it shows 004999010640000. reason I checked it was because it happened to me on another my150x using sagem jtag box which I am still waiting to be repaired.

These 2 phones was brand new I took them out of boxes, no chance of these been corrupted before hand.

Now the software create 3 files of backup, can I restore the imei with backup?.
Other problem is that I don't know which ones of the 6 files (2 phones unlocked) are for the faulty one as there is no IMEI with backup files to distinguish them.

Can Infinity support please tell me how to repair this phone ?

If there is no quick fix for my problem please say it so that I can replace the phone for customer and I will wait for the fix.

here is the log of both phones

==== log opened: [24/04/2008 13:04:26] ====
Application: Z:\ALL Unlocks\BOXES\Infinity-box\Program Files-Use-This\InfinityBox\Pana01\Pana01.exe
Loading data, wait...
[Infinity Box] v1.44
S/N: 0123:010E
Wait...
Current model: Sagem-my150x
Ready
COM6 selected
Device: Sagem-my150x
Checking data, wait...
Action: unlock
unlock method-1
Boot...
Press and HOLD Power button now (if boot does not start remove/install batery) !
loading...
middle part...
next part...
boot answer: 01
Release Power button now
Boot Done
Set Baud...
115200
Set Baud Done
Connecting...
flash: 0001:22C4
Connecting Done
Check hardware...
flash chip supported
sw version: EAI_IC_030807_1302 030807_1302 EAI_IC Ag Bh `
Check hardware Done
Check parameters...
Check parameters Done
backup critical area...
reading [eeprom-sta]...
file saved: Z:\ALL Unlocks\BOXES\Infinity-box\Program Files-Use-This\InfinityBox\Pana01\backup_Sagem-my150x_eeprom-sta_20080424-130500.B1E.bin
loading data...
data loaded
reading [eeprom-sec]...
file saved: Z:\ALL Unlocks\BOXES\Infinity-box\Program Files-Use-This\InfinityBox\Pana01\backup_Sagem-my150x_eeprom-sec_20080424-130503.B1E.bin
reading [eeprom-complete]...
file saved: Z:\ALL Unlocks\BOXES\Infinity-box\Program Files-Use-This\InfinityBox\Pana01\backup_Sagem-my150x_eeprom-complete_20080424-130511.B1E.bin
reading additional data...
done
backup critical area Done
Check memory...
current status: 0
Check memory Done
Write...
Erasing: lock-area
Writing: lock-area
Write Done
Finished, Remove/Install battery now !
Time used: 74 sec

Unlock instruction:
1. Power-On phone
2. Enter code: 12345678

COM6 selected
Device: Sagem-my150x
Checking data, wait...
Action: unlock
unlock method-1
Boot...
Press and HOLD Power button now (if boot does not start remove/install batery) !
loading...
middle part...
next part...
boot answer: 01
Release Power button now
Boot Done
Set Baud...
115200
Set Baud Done
Connecting...
flash: 0001:22C4
Connecting Done
Check hardware...
flash chip supported
sw version: EAI_IC_030807_1302 030807_1302 EAI_IC Ag Bh `
Check hardware Done
Check parameters...
Check parameters Done
backup critical area...
reading [eeprom-sta]...
file saved: Z:\ALL Unlocks\BOXES\Infinity-box\Program Files-Use-This\InfinityBox\Pana01\backup_Sagem-my150x_eeprom-sta_20080424-130850.B1E.bin
loading data...
data loaded
reading [eeprom-sec]...
file saved: Z:\ALL Unlocks\BOXES\Infinity-box\Program Files-Use-This\InfinityBox\Pana01\backup_Sagem-my150x_eeprom-sec_20080424-130853.B1E.bin
reading [eeprom-complete]...
file saved: Z:\ALL Unlocks\BOXES\Infinity-box\Program Files-Use-This\InfinityBox\Pana01\backup_Sagem-my150x_eeprom-complete_20080424-130901.B1E.bin
reading additional data...
done
backup critical area Done
Check memory...
current status: 0
Check memory Done
Write...
Erasing: lock-area
Writing: lock-area
Write Done
Finished, Remove/Install battery now !
Time used: 72 sec

Unlock instruction:
1. Power-On phone
2. Enter code: 12345678


Here are backup files names created by Infinity

24/04/2008 13:04 14,473 backup_Sagem-my150x_eeprom-complete_20080424-130511.B1E.bin
24/04/2008 13:08 14,574 backup_Sagem-my150x_eeprom-complete_20080424-130901.B1E.bin
24/04/2008 13:04 3,773 backup_Sagem-my150x_eeprom-sec_20080424-130503.B1E.bin
24/04/2008 13:08 3,771 backup_Sagem-my150x_eeprom-sec_20080424-130853.B1E.bin
24/04/2008 13:04 2,541 backup_Sagem-my150x_eeprom-sta_20080424-130500.B1E.bin
24/04/2008 13:08 2,535 backup_Sagem-my150x_eeprom-sta_20080424-130850.B1E.bin



br
msa
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Old 04-24-2008, 17:45   #2 (permalink)
msa
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@Infinity Support


Please any help ?

br
msa
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Old 04-24-2008, 18:14   #3 (permalink)
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we are trying to analyse your problem, give us some time
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Old 04-24-2008, 18:19   #4 (permalink)
msa
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Thank you very much

I await some good news

br
msa
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Old 04-25-2008, 12:18   #5 (permalink)
msa
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Problem solved by writing backup files (took a guess ) and unlocked again.

br
msa
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Old 04-25-2008, 16:23   #6 (permalink)
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Hello,

Glad to hear about good results.
In fact it's quite strange that imei become damaged.
Please, for emergency case, store backup eeprom files (and remember what file for what phone) to avoid any problems in future.
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