@ORANGE Mobile - Probelm with Dongle

[YellowBoss]

Dear Sir,

In continue to our private discussion I create this thread so you can give this link to your user or seller etc.

Please read explanation again:
1. You have sent card to user
2. User say card do not work
3. This card was never updated/registered by user
4. As per your words you even can not read S/N (with different readers)
Card can not be detected by PC. Right ?
This means card is DAMAGED (or REPLACED) by user.

Solution: contact to your seller or to our sales department and discuss replacement.

On 2016-11-21 17:36, --- wrote:
> Well you just making more confusion instead help my customer card, it's better I will ask him create post in forum in TMF Section , it's
> Strange you Still not understanding problem exactly , for example if card is lost during the ship to reseller are customer what you will do
> for customer ? I saw your policy first time in my 10 year Sale exprince , Seems you don't want to help but making more tension for me
>
> Bye now , I will **** to Customer
>
> On Monday, November 21, 2016, 7:45 PM, <[email protected]> wrote:
>
>> Dear Sir,
>>
>> Please read my words but not ignore it.
>> I have tried to explain you everything but it looks like you did not read explantion.
>> Let me explain in details again.
>>
>> Card that can be read now it's a Dongle.
>> If you have tested it before give it to user and now card do not work this meeans user damaged it's hardware (or he give you other wrong card
>> but he leave good card with him).
>> Card damage is not software !
>> Because user never tried to register or update this card.
>>
>> I can not transfer bacause nothing to transfer.
>> Exist some limits, please read below:
>>
>> 1. It's impossible to transfer Dongle to another Dongle as Activation.
>>
>> 2. It's possible to transfer Activation only to the same product Smart-Card.
>> Example:
>> From [BEST] to [BEST] - YES
>> From [CDMA] to [CDMA] - YES
>> From Infinity-Box/Dongle to Infinity-Box/Dongle - YES
>> From [BEST] to Infinity-Box/Dongle - NO
>> From [BEST] to [CDMA] - NO
>> From [CDMA] to Infinity-Box/Dongle - NO
>> From [CDMA] to [BEST] - NO
>> From Infinity-Box/Dongle to [BEST] - NO
>> From Infinity-Box/Dongle to [CDMA] - NO
>>
>> If you are sure that card inserted well and reader works well, please contact to your seller (or sales departmet directly [email protected]) to discuss replacement.
>> You can add this our conversation to your message so sellers see the problem.
>>
>> On 2016-11-21 07:06, --- wrote:
>>> Yes it's was working well when I sold to Customer , Seems Card Damged by Customer mistake , So if possible pls move Activation on another infinity box card
>>>
>>>
>>> On Monday, November 21, 2016, 12:02 PM, <[email protected]> wrote:
>>>
>>>> Hello,
>>>>
>>>> Two possible options:
>>>> - card is not inserted
>>>> - card is damaged. But as I can see this card was working well 18-Now (factory pre-sales test was completed 100%)
>>>>
>>>> If you are sure that card inserted well and reader works well, please contact to your seller (or sales departmet directly
>>>> [email protected]) to discuss replacement.
>>>> You can add this our conversation to your message so sellers see the problem.
>>>> I will lock this card account now, so if you willl be lucky and card become alive - let me know, I will unlock it.
>>>>
>>>> Here is information when we can and when we can not move something somewhere:
>>>>
>>>> - It's impossible to transfer Dongle to another Dongle as
>>>> Activation.
>>>>
>>>> - It's possible to transfer Activation only to the same product Smart-Card.
>>>> Example:
>>>> From [BEST] to [BEST] - YES
>>>> From [CDMA] to [CDMA] - YES
>>>> From Infinity-Box/Dongle to Infinity-Box/Dongle - YES
>>>> From [BEST] to Infinity-Box/Dongle - NO
>>>> From [BEST] to [CDMA] - NO
>>>> From [CDMA] to Infinity-Box/Dongle - NO
>>>> From [CDMA] to [BEST] - NO
>>>> From Infinity-Box/Dongle to [BEST] - NO
>>>> From Infinity-Box/Dongle to [CDMA] - NO
>>>>
>>>> On 2016-11-21 06:24, --- wrote:
>>>>> Infinity-Box CardID v1.06
>>>>> Error when connecting Card in: FT SCR2000 0
>>>>> SmartCard API error #2148532329 [1] [1]
>>>>>
>>>>> The smart card has been removed, so that further communication is not possible.
>>>>>
>>>>> even change Reader ,Reinstall driver every thing is Ok ,Seems Card Damaged
>>>>>
>>>>> ORANGE Mobile Sonork-.....
>>>>>
>>>>> On Friday, November 18, 2016 3:07 AM, <[email protected]> wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>> Do you have any success with Dongle details reading ?
>>>>>
>>>>> On 2016-11-15 17:58, [email protected] wrote:
>>>>>> Hello,
>>>>>>
>>>>>> Dongle A5E129C6 - it's new dongle. It was never registerd by any user.
>>>>>> If you know this dongle S/N this means it was OK when you have got it.
>>>>>> User never used it, never updated it's firmware so I think he was unable to damage it.
>>>>>>
>>>>>> Let's check this card:
>>>>>> - Download CardID software -
>>>>> http://www.infinity-box.com/support/?r=7
>>>>>> - Run CardID
>>>>>> - Select Card-Reader
>>>>>> - Click to "Read" button
>>>>>>
>>>>>> Send us text.
>>>>>> DO NOT send screenshot/video but copy/paste text from software window !
>>>>>>
>>>>>> On 2016-11-15 07:57, --- wrote:
>>>>>>> Hi Sir
>>>>>>>
>>>>>>> i am Orange Mobile From Pakistan ,Your Reseller since 2009
>>>>>>>
>>>>>>> i Sold Infinity Box Dongle(Box/Dongle Serial No (S/N): A5E129C6) to My Customer on 11/11/2016
>>>>>>> My Customer Complain me Card not found ,i asked him send me Back ,after got dongle i checked and try to Read card SN via CardID exe but Shwing Card api error
>>>>>>> so Pls Move CM 2 Activation on (Box/Dongle Serial No (S/N): D6768E58)
>>>>>>> i will wait Your Prompt Reply
>>>>>>> ORANGE Mobile-Sonork-.....

[ORANGE MOB]

Hi Dear Team
i am forwarding This Thread to Customer for More discussion regarding issue replace /move activation ,Let me Explain again what was happened,

i Sold Infinity Box Dongle(Box/Dongle Serial No (S/N): A5E129C6) to My Customer on 11/11/2016
>>>>>>> My Customer Complain me Card not found ,i asked him send me Back ,after got dongle i checked and try to Read card SN via CardID exe but Showing SmartCard API error #2148532329 [1] [1]

So Now what is Possible Solution for This damaged Card?

Thanks and Best Regards

[amn32]

Yes Brother Nadeem ( orange mobile ) is right This card is bought from him by me for my student ,I personally check this card , actualy no one is responsible ,of damaging this card .It happened only becoz of bad luck ,card is being heatup in reader ,may be its internal circuit is short due to reader confliction .
Card was connect on first time for saving its Sn:by orange mobile later it could,t update or registered by my student .So please if possible block that Sn and convert its period on giving Sn by Nadeem bro .Hope infinity team will never deny ,Thanx and respect to infinity.





Br
amn32

[InfinityHelp]

Originally Posted by amn32

Yes Brother Nadeem ( orange mobile ) is right This card is bought from him by me for my student ,I personally check this card , actualy no one is responsible ,of damaging this card .It happened only becoz of bad luck ,card is being heatup in reader ,may be its internal circuit is short due to reader confliction .
Card was connect on first time for saving its Sn:by orange mobile later it could,t update or registered by my student .So please if possible block that Sn and convert its period on giving Sn by Nadeem bro .Hope infinity team will never deny ,Thanx and respect to infinity.





Br
amn32

Dear Sir,

We have posted in forum discussion seller/supporter with hope that everybody READ and UNDERSTAND situation well.
Please read first post carefully, our supporter have made very good explanation what we can do and we we can not.

Let me copy/paste our supporter's explanation:

1. You have sent card to user
2. User say card do not work
3. This card was never updated/registered by user
4. As per your words you even can not read S/N (with different readers)
Card can not be detected by PC.
This means card is HARDWARE DAMAGED (or REPLACED) by user.

Solution: contact to your seller or to our sales department and discuss replacement.

Also in e-mail there is an explanation about activation move/convert. Please check it and read carefully.
The only thing that we can do without card replacement is to renew support for 1 year for another S/N but its impossible to move damaged dongle to another card.
I am waiting for your kind advice what should I do now to help you.

[InfinityHelp]

Originally Posted by ORANGE MOB

Hi Dear Team
i am forwarding This Thread to Customer for More discussion regarding issue replace /move activation ,Let me Explain again what was happened,


So Now what is Possible Solution for This damaged Card?

Thanks and Best Regards

Dear Sir,

Other supporter told me you are very long in gsm business.
Other supporter told me he sent you an answer via e-mail.
With all my respect, I am very sorry to ask you because I know you are very experienced seller, but why do you ask again but do not read advice given to you via e-mail ?
Let me copy/paste part of his answer:
Solution: contact to your seller or to our sales department and discuss replacement.

Also please read my previous post. if you like that way. but please read carefully and try to understand instead of say "you just making more confusion instead help my customer" because your words break my heart.

[amn32]

Strange no favour for reseller , every thing is clear , new card is hw damaged , he is requesting for blocking damaged card,s Sn ,convert period of new card on another infinity cm2 card .

PHP Code:

>>>> From Infinity-Box/Dongle to Infinity-Box/Dongle - YES 


If this is possible then ,i think no need to ask any proof or any questions more .

[ORANGE MOB]

@ Dear Infinity Team

as Per Support advised i already has sent an emial to Sales Department since 14 Nov Still No Reply,

Nadeem Ahmad <[email protected]>
To [email protected]
Nov 14 at 10:26 AM
Hi Sir
i am Orange Mobile From Pakistan ,Your Reseller since 2009
i Sold Infinity Box Dongle(Box/Dongle Serial No (S/N): A5E129C6) to My Customer on 11/11/2016
My Customer Complain me Card not found ,i asked him send me Back ,after got dongle i checked
and try to Read card SN via CardID exe but Showing Card api error
So Now Possible to Replace Card ?
Can be Move CM 2 Activation on (Box/Dongle Serial No (S/N): D6768E58)

i will wait Your Prompt Reply

[InfinityHelp]

Originally Posted by amn32

Strange no favour for reseller , every thing is clear , new card is hw damaged , he is requesting for blocking damaged card,s Sn ,convert period of new card on another infinity cm2 card .

PHP Code:

>>>> From Infinity-Box/Dongle to Infinity-Box/Dongle - YES 


If this is possible then ,i think no need to ask any proof or any questions more .

Dear Sir,

Please tell me why do you ignore all my words ?
In my previous post you can read:

The only thing that we can do without card replacement is to renew support for 1 year for another S/N but its impossible to move damaged dongle to another card.

Did I make something wrong ?
Why do you say "no favour for reseller" ?

[InfinityHelp]

Originally Posted by ORANGE MOB

@ Dear Infinity Team

as Per Support advised i already has sent an emial to Sales Department since 14 Nov Still No Reply,

Dear Sir,

Please do not be angry and be patient. I am sure you know that sales department has a lot of work with BIG ORDERS.
As soon as sales department stuff will have a time they will reply to you.

My advice: contact to person who have sold dongles to you.
This means - contact to YOUR SELLER.
If you have bought dongles directly from sales department I think you know other ways to contact sales department but not only e-mail.

As I can see you can read my replies and understand it so please explain to Mr. amn32 my words, let he start to reply in positive way instead of make other people confused with words like "no favour for reseller".

Thank you !