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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 02-24-2010, 18:57   #1 (permalink)
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Need help


My dongle is damaged by new firmware upgrade
Code:
==== E:\E\box setup\INFINITY\DongleManager.exe [2/24/2010 11:16:49 PM] ====
Dongle Manager [Infinity Box] v1.32
----------Process started: 11:17:00 PM----------
DongleManager version: 1.32
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 1508****, Firmware: 0112.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Service stage 1 confirmed.
Securing session...
Error securing session: Server reported error:[0036] Smart-card access keys is incorrect or damaged.

Smart-card can not be upgraded any more !
It is quite rare situation and we are sure that it is not an Infinity-Box fault !
This smart-card can not be replaced for free !
This kind of problem is not an Infinity-Box fault, it is a result of harmful activity of other software !

Here is one of possible damage reasons:
http://forum.gsmhosting.com/vbb/showthread.php?t=645090

- If you have any addon software activated for your damaged Infinity-Box smart-card and
if you have another Infinity-Box we can move addon activation to your other Infinity-Box
(move activation from one smart-card to another smart-card).
- If you see this errors at addon activation stage: you can activate your addon for
another Infinity-Box or you can contact to your reseller for refund.
i am not using any crack software i have all most all software (box) original pkeys and also not using any online dongle sharing software as worn before ,please need help ,
REGARDS
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Old 02-24-2010, 19:12   #2 (permalink)
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Join Date: Aug 2006
Location: Back to GSM from AV
Posts: 944
Member: 325999
Status: Offline
Thanks Meter: 113
But old software working fine, thank ***.
REGARDS
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Old 02-24-2010, 19:29   #3 (permalink)
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Join Date: Jun 2009
Location: private
Posts: 36,476
Member: 1043909
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Quote:
Originally Posted by neo_49 View Post
My dongle is damaged by new firmware upgrade
Code:
==== E:\E\box setup\INFINITY\DongleManager.exe [2/24/2010 11:16:49 PM] ====
Dongle Manager [Infinity Box] v1.32
----------Process started: 11:17:00 PM----------
DongleManager version: 1.32
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 1508****, Firmware: 0112.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Service stage 1 confirmed.
Securing session...
Error securing session: Server reported error:[0036] Smart-card access keys is incorrect or damaged.

Smart-card can not be upgraded any more !
It is quite rare situation and we are sure that it is not an Infinity-Box fault !
This smart-card can not be replaced for free !
This kind of problem is not an Infinity-Box fault, it is a result of harmful activity of other software !

Here is one of possible damage reasons:
http://forum.gsmhosting.com/vbb/showthread.php?t=645090

- If you have any addon software activated for your damaged Infinity-Box smart-card and
if you have another Infinity-Box we can move addon activation to your other Infinity-Box
(move activation from one smart-card to another smart-card).
- If you see this errors at addon activation stage: you can activate your addon for
another Infinity-Box or you can contact to your reseller for refund.
i am not using any crack software i have all most all software (box) original pkeys and also not using any online dongle sharing software as worn before ,please need help ,
REGARDS
Hello,

Please, read more information here:
http://forum.gsmhosting.com/vbb/showthread.php?t=645090
http://forum.gsmhosting.com/vbb/showthread.php?t=872598
http://forum.gsmhosting.com/vbb/showthread.php?t=645081
http://www.infinity-box.com/doc.php#16
http://www.infinity-box.com/doc.php#17
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Old 02-24-2010, 19:43   #4 (permalink)
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If u think about crack software like (zulia)released ,i dont need ,i have MT,CYCLONE,MX ,JAF and ATF, also some other like micro,ust,z3x, rocker,setool, cruiser , now tell why i need any crack software?
REGARDS
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Old 02-24-2010, 19:47   #5 (permalink)
No Life Poster
 
Join Date: Aug 2006
Location: Back to GSM from AV
Posts: 944
Member: 325999
Status: Offline
Thanks Meter: 113
Except new MModule 3.18 all other software working fine,
REGARDS
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Old 02-24-2010, 21:30   #6 (permalink)
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Quote:
Originally Posted by neo_49 View Post
If u think about crack software like (zulia)released ,i dont need ,i have MT,CYCLONE,MX ,JAF and ATF, also some other like micro,ust,z3x, rocker,setool, cruiser , now tell why i need any crack software?
REGARDS

I am sure that you do not use any crack software, you are good man.

Please, read the next information about the problem reason:
http://forum.gsmhosting.com/vbb/showthread.php?t=645090
http://forum.gsmhosting.com/vbb/showthread.php?t=872598
http://forum.gsmhosting.com/vbb/showthread.php?t=645081
http://www.infinity-box.com/doc.php#16
http://www.infinity-box.com/doc.php#17


It's NOT YOUR fault, it's NOT OUR fault.
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Old 02-25-2010, 05:00   #7 (permalink)
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Ok but now what is procedure for card replacement ? and how much i have to pay ?
REGARDS
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Old 02-25-2010, 11:16   #8 (permalink)
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Join Date: Jun 2009
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Member: 1043909
Status: Offline
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Quote:
Originally Posted by neo_49 View Post
Ok but now what is procedure for card replacement ? and how much i have to pay ?
REGARDS
Please, see it here: http://www.infinity-box.com/doc.php#17
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