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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 03-30-2012, 17:54   #1 (permalink)
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need help support team dongle firmware


hi i need your help support team

i have this error i try run mmodule version 4.23
this in window:

Current Dongle Firmware Version: 0118
Required Dongle Firmware Version: 0120
It is need to upgrade dongle firmware.

Download lastest donglemanager from support area and upgrade dongle firmware
server1 download area

i have download this manager version: 1.42
run this manager and this is log:

----------Process started: 29/03/2012 11:39:07 a.m.----------
DongleManager version: 1.42
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 0DC6D98E, Firmware: 0118.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !

what is problem??? i need work with infinity box good tool.

other info here:
Card type: base
Dongle serial No (S/N): 0DC6D98E
Firmware version: 0118.02
Dongle status: activated
Dongle Registration/firmware upgrade required
"UK edition" status: Off
Last launched application: 001A v.0423
Active modules:
- 00: base
Support area: server1 download area
- Username: xxxxxxx
- Password: xxxxxxx
Online account: Infinity-Box - Support
- Username: 000DC6D98E
- Password: xxxxxxx
Dongle parameters checksum: xxxxxx

i need responce here same cuestion but not answer, since 24 hrs.
http://forum.infinity-box.com/viewtopic.php?f=10&t=145

BR
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Old 03-30-2012, 18:00   #2 (permalink)
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Just download dongle manager, connect the box, click on "register dongle, upgrade dongle firmware, activate modules" clic on "next" "next" again, and problem solved, your firmware is uptaded.
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Old 03-30-2012, 18:14   #3 (permalink)
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to use the new releases you have to have support activated.
it seems that you have to pay for yearly support


Registration/Expiration (YYYY-MM-DD)???
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Old 03-30-2012, 18:54   #4 (permalink)
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hello!

your box is almost 6 years old.
due to our new support policy you have to purchase 1 year of support.
another option is to use older programs, Mmodule up to ver. 4.14.
access to flash files is also limited
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Old 03-30-2012, 20:58   #5 (permalink)
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ok tks

i need buy support this box work fine

i buy and try

post results

BR
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