Need URGENT help with X700 unlock - GSM-Forum

tical · 12-22-2005, 10:22

Followed the Steps as outlined in documentation.

With X70 cable , I got this result.

Testing COM1 at 115200...
Boot...
Press Power button now !
Checking...
Boot answer: 01
Boot Done
Set Baud...
Set Baud Done
Connecting...
FLASH ID: 0089:8862
Connecting Done
Check free space...
Flash chip supported
In progress[EEP02]...
Loading data...
Data loaded
Check free space Done
Write...
Erasing: EEPROM
Writing: EEPROM
Verifying...
Verify result: 01AF
Done
Write Done
Finished
Remove/Install battery now !
Time used: 48 sec

When I turn on the phone I see

Panasonic
TAM
USB InitialState : 0

When I connect original usb cable to the PC nothing happens. it does not ask for drivers.

I am now stuck like this with customers phone. please help fast.

tical · 12-22-2005, 10:50

I am using Win 2000

When I look in the device Manager I see the new device as "USB Device" with it marked !. I click on update drivers and point it to the X700 drivers folder. it does not detect this driver. but it detects this driver D:Winnt//inf/usb.inf. I temp rename usb.inf to usb.bakinf and search for drivers again and point it to the X700 location but all it says is "Windows is unable to locate a driver for this device"...

What must I do ?. need help fast

tical · 12-22-2005, 11:09

Phone cannot now power off by pressing the power key.... should i REMOVE THE BATTERY ? is there any risk in leaving in in TEST MODE for too long ?

tical · 12-22-2005, 15:57

I have to be b u l l s h i t t i n g the customer as to the status of his phone.

need a solution fast.

**InfinitySupport** · 12-22-2005, 15:57

Hi,

There is no risk to remove battery.
If you try to power on phone after removing battery your phone will start in Test mode again. To make phone back to ordinary power-on you need to make "Test-Mode Off".

As about drivers: could you try it on WinXP ?

**InfinitySupport** · 12-22-2005, 15:59

Also you can try to delete this unknown device from Device Manager. In this case win can try to detect device again.

tical · 12-22-2005, 17:04

In your instructions, it says that it should be on the screen

Panasonic
TAM

but on my screen it says
Panasonic
TAM
USB InitialState : 0

does that make a difference ?

**InfinitySupport** · 12-22-2005, 17:18

Pls, check X700 unlock instruction:
11. You will see on LCD info like on picture LCD-2.jpg

tical · 12-22-2005, 17:38

How cam I expect to see that result.

I am stuck at step 9

9. Connect X700 USB cable. PC ask for drivers.

PC does not ask for drivers.

on my screen is

Panasonic
TAM
USB InitialState : 0

When the USB cable is inserted it just detects it as a unknown USB device. when the cable is removed it is removed from the system. it does not take the X700 drivers when trying to upgrade drivers for this unknown device.

**InfinitySupport** · 12-22-2005, 17:46

Can you try to delete this unknown device from Device Manager. In this case Win can try to detect device again.

Can you try it on WinXP ?

Check phone connector. Maybe bottom connector contacts dirty and bad contact ?

Is it the same X700 with LCD problem ?

tical · 12-22-2005, 21:17

no. it is not the same phone with LCD problem ( I got the original cable from phone with LCD Problem)

Will try on Win XP later...

the battery is now dead...can it be charged while in TEST MODE ?

**InfinitySupport** · 12-22-2005, 21:39

Yes, it can be charged in test-mode.

khoavtran · 12-22-2005, 23:42

plug in USB cable THEN power on the phone ,its will ask for driver this way. i had this problem and fixed this way.

hope this will help.

br
ktv

tical · 12-23-2005, 12:48

Quote:

Originally Posted by khoavtran

plug in USB cable THEN power on the phone ,its will ask for driver this way. i had this problem and fixed this way.
hope this will help.
br
ktv

Thanks.. it asked for drivers.
cable have to attach to computer..then power on phone... if attach to phone then attach to computer will not work...Infinity should include this note in future documentation

Phone battery has now gone dead.. it will not charge, even though the charging light is on.. will now have to seek another customer and charge in another phone and then try to finish the unlock.

tical · 12-23-2005, 17:59

The unlock process went through OK.. but now phone asks for lock code ..

What is the Default Lock code ?... Tried 0000 and 1234 but no luck...

is there any software that can get the lock code ?

12-22-2005, 10:22	#1 (permalink)
tical No Life Poster Join Date: Nov 2003 Location: Americas Age: 44 Posts: 2,220 Member: 43802 Status: Offline Thanks Meter: 36	Need URGENT help with X700 unlock Followed the Steps as outlined in documentation. With X70 cable , I got this result. Testing COM1 at 115200... Boot... Press Power button now ! Checking... Boot answer: 01 Boot Done Set Baud... Set Baud Done Connecting... FLASH ID: 0089:8862 Connecting Done Check free space... Flash chip supported In progress[EEP02]... Loading data... Data loaded Check free space Done Write... Erasing: EEPROM Writing: EEPROM Verifying... Verify result: 01AF Done Write Done Finished Remove/Install battery now ! Time used: 48 sec When I turn on the phone I see Panasonic TAM USB InitialState : 0 When I connect original usb cable to the PC nothing happens. it does not ask for drivers. I am now stuck like this with customers phone. please help fast.

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12-22-2005, 10:50	#2 (permalink)
tical No Life Poster Join Date: Nov 2003 Location: Americas Age: 44 Posts: 2,220 Member: 43802 Status: Offline Thanks Meter: 36	I am using Win 2000 When I look in the device Manager I see the new device as "USB Device" with it marked !. I click on update drivers and point it to the X700 drivers folder. it does not detect this driver. but it detects this driver D:Winnt//inf/usb.inf. I temp rename usb.inf to usb.bakinf and search for drivers again and point it to the X700 location but all it says is "Windows is unable to locate a driver for this device"... What must I do ?. need help fast

12-22-2005, 11:09	#3 (permalink)
tical No Life Poster Join Date: Nov 2003 Location: Americas Age: 44 Posts: 2,220 Member: 43802 Status: Offline Thanks Meter: 36	Phone cannot now power off by pressing the power key.... should i REMOVE THE BATTERY ? is there any risk in leaving in in TEST MODE for too long ?

12-22-2005, 15:57	#4 (permalink)
tical No Life Poster Join Date: Nov 2003 Location: Americas Age: 44 Posts: 2,220 Member: 43802 Status: Offline Thanks Meter: 36	I have to be b u l l s h i t t i n g the customer as to the status of his phone. need a solution fast.

12-22-2005, 15:57	#5 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hi, There is no risk to remove battery. If you try to power on phone after removing battery your phone will start in Test mode again. To make phone back to ordinary power-on you need to make "Test-Mode Off". As about drivers: could you try it on WinXP ?

12-22-2005, 15:59	#6 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Also you can try to delete this unknown device from Device Manager. In this case win can try to detect device again.

12-22-2005, 17:04	#7 (permalink)
tical No Life Poster Join Date: Nov 2003 Location: Americas Age: 44 Posts: 2,220 Member: 43802 Status: Offline Thanks Meter: 36	In your instructions, it says that it should be on the screen Panasonic TAM but on my screen it says Panasonic TAM USB InitialState : 0 does that make a difference ?

12-22-2005, 17:18	#8 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Pls, check X700 unlock instruction: 11. You will see on LCD info like on picture LCD-2.jpg

12-22-2005, 17:38	#9 (permalink)
tical No Life Poster Join Date: Nov 2003 Location: Americas Age: 44 Posts: 2,220 Member: 43802 Status: Offline Thanks Meter: 36	How cam I expect to see that result. I am stuck at step 9 9. Connect X700 USB cable. PC ask for drivers. PC does not ask for drivers. on my screen is Panasonic TAM USB InitialState : 0 When the USB cable is inserted it just detects it as a unknown USB device. when the cable is removed it is removed from the system. it does not take the X700 drivers when trying to upgrade drivers for this unknown device.

12-22-2005, 17:46	#10 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Can you try to delete this unknown device from Device Manager. In this case Win can try to detect device again. Can you try it on WinXP ? Check phone connector. Maybe bottom connector contacts dirty and bad contact ? Is it the same X700 with LCD problem ?

12-22-2005, 21:17	#11 (permalink)
tical No Life Poster Join Date: Nov 2003 Location: Americas Age: 44 Posts: 2,220 Member: 43802 Status: Offline Thanks Meter: 36	no. it is not the same phone with LCD problem ( I got the original cable from phone with LCD Problem) Will try on Win XP later... the battery is now dead...can it be charged while in TEST MODE ?

12-22-2005, 21:39	#12 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Yes, it can be charged in test-mode.

12-22-2005, 23:42	#13 (permalink)
khoavtran Freak Poster Join Date: Aug 2002 Location: right here Posts: 464 Member: 14607 Status: Offline Thanks Meter: 10	plug in USB cable THEN power on the phone ,its will ask for driver this way. i had this problem and fixed this way. hope this will help. br ktv

12-23-2005, 17:59	#15 (permalink)
tical No Life Poster Join Date: Nov 2003 Location: Americas Age: 44 Posts: 2,220 Member: 43802 Status: Offline Thanks Meter: 36	The unlock process went through OK.. but now phone asks for lock code .. What is the Default Lock code ?... Tried 0000 and 1234 but no luck... is there any software that can get the lock code ?