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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 04-15-2016, 12:46   #1 (permalink)
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infinity box not work


infinity box not work.
dongle is not found!
connect dongle and restart software.
(this is my old infinity box)
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Old 04-15-2016, 15:24   #2 (permalink)
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Quote:
Originally Posted by tasweb View Post
infinity box not work.
dongle is not found!
connect dongle and restart software.
(this is my old infinity box)
What was happened with box ?
Why does it stop to work ?
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Old 04-16-2016, 11:09   #3 (permalink)
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my box. 7 and 8 months old
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Old 04-16-2016, 11:55   #4 (permalink)
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Quote:
Originally Posted by tasweb View Post
my box. 7 and 8 months old
Thank you for information !

1. What was happened with your 7 months old box ?
2. Why does your 7 months old box stop to work ?
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Old 04-18-2016, 16:22   #5 (permalink)
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i don't know why stop to work
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Old 04-18-2016, 16:35   #6 (permalink)
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run Donglemanager and read Dongle information.

result ?
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Old 04-18-2016, 16:50   #7 (permalink)
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DongleManager [Infinity-Box] v1.61 [4/18/2016 9:34:43 PM]
PC HWID: E5B2721638C67439136A02315839C6C2
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00001B5200001942
Box/Dongle Serial No (S/N): 526C1B52
Firmware version: 0118.02
"UK edition" status: On
Last launched Application: 0025 v.0103
Active modules:
- 00: inf v.0118
- 04: Pin-Finder Adapter
- 0A: Test Version
Online Service Account: Infinity-Box - Online Service
- Username: 00526C1B52
- Password: xxxxxxxxxxxxxxxx

Last edited by InfinityHelp; 04-18-2016 at 21:23. Reason: password removed
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Old 04-18-2016, 21:24   #8 (permalink)
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Quote:
Originally Posted by tasweb View Post
DongleManager [Infinity-Box] v1.61 [4/18/2016 9:34:43 PM]
PC HWID: E5B2721638C67439136A02315839C6C2
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00001B5200001942
Box/Dongle Serial No (S/N): 526C1B52
Firmware version: 0118.02
"UK edition" status: On
Last launched Application: 0025 v.0103
Active modules:
- 00: inf v.0118
- 04: Pin-Finder Adapter
- 0A: Test Version
Online Service Account: Infinity-Box - Online Service
- Username: 00526C1B52
- Password: xxxxxxxxxxxxxxxx
Dear Sir,

Your box is Ok.
Do you have any problem with your box ?
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Old 04-19-2016, 02:36   #9 (permalink)
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Dear Sir Infinityhelp.
When i am run InfinityBox BEST Tool.

dongle is not found!
connect dongle and restart software. only..
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Old 04-19-2016, 05:41   #10 (permalink)
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u didnt have activation fior best so u cant use that
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Old 04-19-2016, 05:57   #11 (permalink)
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What is fior?
InfinityHelp
Product Supporter say. box is ok.

i am waiting only Product Supporter ans..
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Old 04-19-2016, 09:24   #12 (permalink)
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Quote:
Originally Posted by tasweb View Post
What is fior?
InfinityHelp
Product Supporter say. box is ok.

i am waiting only Product Supporter ans..
Hello,
Your Infinity Box/Dongle doesn't have Infinity BEST activation on it.
Infinity BEST is a separate product and need to buy as separate dongle or activation.
Here is more info about BEST HERE

Br.
Infinity Box Support Team.
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Old 04-19-2016, 13:24   #13 (permalink)
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@kumarrocky
Thank you !

@tasweb
Its always good idea to read advices from all forum members. Many many users in this forum is very well educated.

Your Box type is "Main Infinity-Box/Dongle" but not [BEST].
If you want to use [BEST] software you should buy "BB5 Easy Service Tool [BEST] software activation for Main Infinity-Box/Dongle"

How to buy:
- If you have Infinity-Credits at your IOS account: login to your IOS Account and activate [BEST] online - Infinity-Box - Online Service
- If you do not have Infinity Credits at your IOS account: contact to any Reseller - Infinity-Box - How to buy

Price - Infinity-Box - Products and Services
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Old 04-24-2016, 17:52   #14 (permalink)
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thanks yellowboss .......i'm an understanding
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