new infinityprobox needhelp error usb hub power exceeded - GSM-Forum

jhameskhie12 · 09-21-2008, 12:21

error usb hub power exceeded
the hub does not have enough power available to operate
the infinity usb serial converter

what should i do to solve this problem

thank youn in advance

**InfinitySupport** · 09-21-2008, 14:15

Hello,

You need to conne3ct Infinity-Box directly to PC USB port but NOT via additional USB hub.
Try to connect box directly to PC.

arcos.teami · 09-21-2008, 17:04

Have you reprog FTDi eeprom with mprog? if yes you have to reprog with another programmer or the most easy, it 's what i do desolder the eeprom 24c or other. And it work perfectly ( egate reader + ftdi chip excess power).
If you have not reprog this, your usb power it default (a lot of reason)

jhameskhie12 · 09-22-2008, 04:24

Quote:

Originally Posted by InfinitySupport

Hello,

You need to conne3ct Infinity-Box directly to PC USB port but NOT via additional USB hub.
Try to connect box directly to PC.

many times i connect direct to the usb no luck

ill try to connect to another computer but no luck again.

what should i do now?

thank you very much infinity support

ronkiton · 09-22-2008, 04:34

Quote:

Originally Posted by jhameskhie12

many times i connect direct to the usb no luck

ill try to connect to another computer but no luck again.

what should i do now?

thank you very much infinity support

talk your reseler make replacement maybe ....factory defective

.::AZEEM::. · 09-22-2008, 05:44

Quote:

Originally Posted by jhameskhie12

many times i connect direct to the usb no luck

ill try to connect to another computer but no luck again.

what should i do now?

thank you very much infinity support

Did u chak my computer Properties
Did u show e-gate drivers and ftdi comport drivers ???

**InfinitySupport** · 09-22-2008, 22:06

Hello,

If box is new (never used) and it was connected to PC USB port directly but this problem still exist - you have a reason to contact to your reseller.

jhameskhie12 · 09-23-2008, 05:30

Quote:

Originally Posted by InfinitySupport

Hello,

If box is new (never used) and it was connected to PC USB port directly but this problem still exist - you have a reason to contact to your reseller.

okie thank you very much *** bless infinitysupport

09-21-2008, 12:21	#1 (permalink)
jhameskhie12 Junior Member Join Date: May 2006 Location: manila Posts: 24 Member: 269425 Status: Offline Thanks Meter: 12	new infinityprobox needhelp error usb hub power exceeded error usb hub power exceeded the hub does not have enough power available to operate the infinity usb serial converter what should i do to solve this problem thank youn in advance

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09-21-2008, 14:15	#2 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, You need to conne3ct Infinity-Box directly to PC USB port but NOT via additional USB hub. Try to connect box directly to PC.

09-21-2008, 17:04	#3 (permalink)
arcos.teami Registered User Join Date: Apr 2005 Age: 46 Posts: 74 Member: 136427 Status: Offline Thanks Meter: 15	Have you reprog FTDi eeprom with mprog? if yes you have to reprog with another programmer or the most easy, it 's what i do desolder the eeprom 24c or other. And it work perfectly ( egate reader + ftdi chip excess power). If you have not reprog this, your usb power it default (a lot of reason)

09-22-2008, 22:06	#7 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, If box is new (never used) and it was connected to PC USB port directly but this problem still exist - you have a reason to contact to your reseller.