Newbie need help for installation...

[Edocomsel]

Just bought my Infinity Box today, but I have problem for installing, I've follow this step :

W2K/XP/Vista

1. Run: x:\Program Files\InfinityBox\Drivers\Box\e-gate_W2k_XP_Vista\Setup_W2k_XP.exe or Setup_Vista.exe
2. Connect box (dongle) to PC USB port, your system have three new devices:
1. e-gate Virtual Reader Enumerators -> e-gate Virtual Reader Enumerator
2. Smart card readers -> e-gate USB Smart card reader
3. e-gate USB Smart Cards -> e-gate USB Smart Card
3. Connect box to PC USB port and select drivers: x:\Program Files\InfinityBox\Drivers\Box\FTDI

But when I connected Box to PC it just detect for USB Serial Port and USB Serial Converter.

e-gate Virtual Reader Enumerators -> e-gate Virtual Reader Enumerator
Smart card readers -> e-gate USB Smart card reader
e-gate USB Smart Cards -> e-gate USB Smart Card are not detected

And then I install InfinitySetupMain_v2.11a.exe and run InfinityBoxShell
When choosing Dongle firmware upgrade I get this message :

Dongle can't be found
Card with specified AID not found!
SmartCard API error #00000000
The operaton completed successfully.

The strange thing after install Box driver it not detect for SmartCard.
Just USB serial converter, I've try to install and uninstall but problem still the same.
Hope Infinity Team could help me ...

Thanks in advance

[InfinitySupport]

Hello,

Do you have Infinity-Box smart-card installed in your box ?

[Edocomsel]

I don't know because this is a new box and have warranty sticker and I don't want to void warranty. So do you think maybe SmartCard not installed?, OK I'll contact reseller soon.

Thanks for fast reply

[InfinitySupport]

As I can see there is no "smart-card" device in system after installation.
possible problems:
1. smart-card is absent
2. smart-card installed not good (f.e. card contacts not good)
3. drivers is not installed well

some more info can be found here: http:///vbb/showthread.php?t=342807