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05-21-2010, 09:49
| #1 (permalink) |
| Freak Poster  Join Date: Dec 2000 Location: England Age: 53
Posts: 166
Member: 2728 Status: Offline Thanks Meter: 6 | No more upgrade logs!! I have tried to upgrade my dongle firmware but the sw froze my machine. Now donglemanager reports that firmware is up to date when it isnt and says no more upgrade logs. I have emailed support and the remote upgrade address but no reply. I know that support says it may take 48hrs for a reply but if it is a common problem I would have expected a quicker response. Anyone can help me? |
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05-21-2010, 09:57
| #2 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Contact to [email protected] and attach operation log, we need to know box S/N to solve this problem. DO NOT post S/N here, contact to [email protected] | |
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05-21-2010, 10:02
| #3 (permalink) |
| Freak Poster Join Date: Dec 2000 Location: England Age: 53
Posts: 166
Member: 2728 Status: Offline Thanks Meter: 6 | I have done that and got no reply! Thats why I'm posting here. We all know what to do because the sw shows this I'm not daft. The problem is I've got no reply! |
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05-22-2010, 12:02
| #7 (permalink) | |
| No Life Poster   Join Date: Jun 2005 Location: Kamalia, Pakistan. Age: 38
Posts: 16,852
Member: 151871 Status: Offline Thanks Meter: 71,421 | Quote:
Br Faisal_Computer | |
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05-22-2010, 12:44
| #8 (permalink) |
| Freak Poster Join Date: Dec 2000 Location: England Age: 53
Posts: 166
Member: 2728 Status: Offline Thanks Meter: 6 | How on earth would you know! How long should we wait? Infinity support makes a big deal about actually replying to support queries and not using autoresponders, they say emails answered in a few hours normally but always in 48hrs. I have no answer to my emails after 48hrs - many people post here that they have the same problem and yet no resolution. Who are you to tell me to wait |
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05-22-2010, 13:03
| #9 (permalink) | |
| No Life Poster Join Date: Jun 2005 Location: Kamalia, Pakistan. Age: 38
Posts: 16,852
Member: 151871 Status: Offline Thanks Meter: 71,421 | Quote:
you understand what i means why i post here ? Br Faisal_computer | |
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05-24-2010, 09:48
| #11 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Is it updated ? | |
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05-24-2010, 10:09
| #12 (permalink) |
| Freak Poster Join Date: Dec 2000 Location: England Age: 53
Posts: 166
Member: 2728 Status: Offline Thanks Meter: 6 | Yes!  Got an email from support last night box updated fine no issues just took too long - had a customer with 5 ZTE N281s to unlock on Thursday, obviously hes taken them back now. Makes me look bad |
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