One more warning for all Infinity-Box users: damaged smart-cards - GSM-Forum

**InfinitySupport** · 12-02-2009, 22:31

Dear Friends,

Please, be very careful when you run any unknown software at your PC.
If your Infinity-Box smart-card will be damaged with any kind of danger software we can not repair these cards remotely, damaged cards should be replaced with new one. This kind of replacement can not be made for free (even if your box is still under warranty).

Some examples of damaged cards that can not be replaced, new cards should be bought:
- cards with damaged keys
- cards with error #69
- other types of damage that can not be repaired remotely

Please, do not ask us to replace cards for free, we can not do so !
You have to be very careful when you run any kind of unknown software at your PC !
Always disconnect your Infinity-Box from PC when you run unknown application !

@resellers
Please, contact to us to get more information what to do with cards if users contact you and ask to replace cards under warranty or by any other reasons.
We can helps to understand what to do with each damaged cards.

waji mobiles · 12-09-2009, 10:47

hi
can you please tell me which kind of software's you are talking about. then we should be more care full. thanks

waji mobiles · 12-09-2009, 10:48

hi
can you please tell me which kind of software's you are talking about. then we should be more care full. thanks

.::PATEL TELECOM::. · 12-09-2009, 10:52

yes sir please tell us inn brife how they atteck our box and how they distroy our cards and how we make our divice safe???
any sicurity for protect cards ???

anyway thank you for warn us

masudtel · 12-09-2009, 10:55

please explain more which unknown software you means...........

waji mobiles · 12-09-2009, 11:13

well i' am getting scared. with this news. so infinity team protect us. give us some protection. to get rid of this problem, thanks.

StRaNgE PeRsOn · 12-09-2009, 11:18

Quote:

Originally Posted by LOLLA

well i' am getting scared. with this news. so infinity team protect us. give us some protection. to get rid of this problem, thanks.

he just warned about those software products that are not trusted or unauthorized

that is what INFINITY SUPPORT has warned us
Infact you you should know which software or files can harm your cards

vertex777 · 12-09-2009, 11:25

Thanks for your Warning !

But our need to know whats kind of software did you mean.

Thanks

vertex777........

venuno · 12-09-2009, 11:34

Pls.

Quote:

some examples of damaged cards that can not be replaced, new cards should be bought:
- cards with damaged keys
- cards with error #69
- other types of damage that can not be repaired remotely

hello team
what we avoid this warning

which software you are talking about pls tell us for more details pls.

**InfinitySupport** · 12-09-2009, 11:35

Hello,

Here is one (quite old) story: http://forum.gsmhosting.com/vbb/showthread.php?t=645090

I am sure that for now exist other types of harmful software that can damage smart-cards, f.e. fake software that offer possibility to unpack Infinity-Box files etc.

I want to repeat: it's impossible to protect smart-card from damage if you run unknown software when your box connected to PC, so it is need to disconnect box and be very careful every time when you run new unknown software at your PC.

Faisal_Computer · 12-09-2009, 11:41

Quote:

Originally Posted by LOLLA

hi
can you please tell me which kind of software's you are talking about. then we should be more care full. thanks

Quote:

Originally Posted by LOLLA

hi
can you please tell me which kind of software's you are talking about. then we should be more care full. thanks

Quote:

Originally Posted by .::PATEL TELECOM::.

yes sir please tell us inn brife how they atteck our box and how they distroy our cards and how we make our divice safe???
any sicurity for protect cards ???

anyway thank you for warn us

Quote:

Originally Posted by masudtel

please explain more which unknown software you means...........

Quote:

Originally Posted by LOLLA

well i' am getting scared. with this news. so infinity team protect us. give us some protection. to get rid of this problem, thanks.

Quote:

Originally Posted by vertex777

Thanks for your Warning !

But our need to know whats kind of software did you mean.

Thanks

vertex777........

Protection wanted ?

just do few steps and you will never got any Damage Smart Cards not only with infinity even almost all Smart cards

Before Plug any smart cards (boxes) always close all applications and make sure that you are not running any extra software ,
for example
in my pc i have 1500 GB Harddisk and i have many softwares installed , i never do experiments with new software on my this pc ( which pc i have installed smart cards ) always use Registered softwares from Good known company like microsoft , etc and never ever run usb sharing softwares during flashing or unlocking this may also cause of smart card damage and one thing more that never ever connect your smart card ( boxes ) all time , plug smart card ( box ) when you need to do work
these are very small things but with that you will never ever face any problem regarding Smart cards etc

Wish you all the best

Thank you

Br

Faisal_Computer

metals · 12-09-2009, 12:06

For more detail see here

http://forum.gsmhosting.com/vbb/show...6&postcount=16

br,

saqib2020 · 12-13-2009, 16:19

he. i m parched infinity box. tell me about this device.

goherabbas · 12-13-2009, 16:23

Yes we are aware and cant use the oter folash softwares

GSMman187 · 12-13-2009, 16:31

Quote:

Originally Posted by InfinitySupport

Dear Friends,

Please, be very careful when you run any unknown software at your PC.
If your Infinity-Box smart-card will be damaged with any kind of danger software we can not repair these cards remotely, damaged cards should be replaced with new one. This kind of replacement can not be made for free (even if your box is still under warranty).

Some examples of damaged cards that can not be replaced, new cards should be bought:
- cards with damaged keys
- cards with error #69
- other types of damage that can not be repaired remotely

Please, do not ask us to replace cards for free, we can not do so !
You have to be very careful when you run any kind of unknown software at your PC !
Always disconnect your Infinity-Box from PC when you run unknown application !

@resellers
Please, contact to us to get more information what to do with cards if users contact you and ask to replace cards under warranty or by any other reasons.
We can helps to understand what to do with each damaged cards.

so then WHAT does the warranty cover ??

12-02-2009, 22:31	#1 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	One more warning for all Infinity-Box users: damaged smart-cards Dear Friends, Please, be very careful when you run any unknown software at your PC. If your Infinity-Box smart-card will be damaged with any kind of danger software we can not repair these cards remotely, damaged cards should be replaced with new one. This kind of replacement can not be made for free (even if your box is still under warranty). Some examples of damaged cards that can not be replaced, new cards should be bought: - cards with damaged keys - cards with error #69 - other types of damage that can not be repaired remotely Please, do not ask us to replace cards for free, we can not do so ! You have to be very careful when you run any kind of unknown software at your PC ! Always disconnect your Infinity-Box from PC when you run unknown application ! @resellers Please, contact to us to get more information what to do with cards if users contact you and ask to replace cards under warranty or by any other reasons. We can helps to understand what to do with each damaged cards.

12-09-2009, 10:48	#3 (permalink)
waji mobiles No Life Poster Join Date: Aug 2006 Location: P A K I S T A N(+923149818013) Age: 33 Posts: 768 Member: 326871 Status: Offline Sonork: down2 sky.up 2 the earth Thanks Meter: 636	explain please. hi can you please tell me which kind of software's you are talking about. then we should be more care full. thanks

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12-09-2009, 10:47	#2 (permalink)
waji mobiles No Life Poster Join Date: Aug 2006 Location: P A K I S T A N(+923149818013) Age: 33 Posts: 768 Member: 326871 Status: Offline Sonork: down2 sky.up 2 the earth Thanks Meter: 636	hi can you please tell me which kind of software's you are talking about. then we should be more care full. thanks

12-09-2009, 10:52	#4 (permalink)
.::PATEL TELECOM::. No Life Poster Join Date: Nov 2006 Location: INDIA(GUJRAT,RAJKOT) Age: 37 Posts: 778 Member: 397884 Status: Offline Sonork: 100.1587035 Thanks Meter: 168	yes sir please tell us inn brife how they atteck our box and how they distroy our cards and how we make our divice safe??? any sicurity for protect cards ??? anyway thank you for warn us

12-09-2009, 10:55	#5 (permalink)
masudtel No Life Poster Join Date: Sep 2007 Posts: 1,219 Member: 589869 Status: Offline Sonork: 100.1593501 Thanks Meter: 552	please explain more which unknown software you means...........

12-09-2009, 11:13	#6 (permalink)
waji mobiles No Life Poster Join Date: Aug 2006 Location: P A K I S T A N(+923149818013) Age: 33 Posts: 768 Member: 326871 Status: Offline Sonork: down2 sky.up 2 the earth Thanks Meter: 636	well i' am getting scared. with this news. so infinity team protect us. give us some protection. to get rid of this problem, thanks.

12-09-2009, 11:25	#8 (permalink)
vertex777 No Life Poster Join Date: Apr 2008 Posts: 679 Member: 746552 Status: Offline Sonork: 100.1594844 Thanks Meter: 110	Thanks for your Warning ! But our need to know whats kind of software did you mean. Thanks vertex777........

12-09-2009, 11:35	#10 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, Here is one (quite old) story: http://forum.gsmhosting.com/vbb/showthread.php?t=645090 I am sure that for now exist other types of harmful software that can damage smart-cards, f.e. fake software that offer possibility to unpack Infinity-Box files etc. I want to repeat: it's impossible to protect smart-card from damage if you run unknown software when your box connected to PC, so it is need to disconnect box and be very careful every time when you run new unknown software at your PC.

12-09-2009, 12:06	#12 (permalink)
metals No Life Poster Join Date: Jul 2008 Posts: 1,010 Member: 811779 Status: Offline Thanks Meter: 242	For more detail see here http://forum.gsmhosting.com/vbb/show...6&postcount=16 br,

12-13-2009, 16:19	#13 (permalink)
saqib2020 Crazy Poster Join Date: Sep 2007 Posts: 47 Member: 596970 Status: Offline Thanks Meter: 13	he. i m parched infinity box. tell me about this device.

12-13-2009, 16:23	#14 (permalink)
goherabbas No Life Poster Join Date: Jan 2007 Location: Pakistan Karachi Age: 28 Posts: 1,627 Member: 1311812 Status: Offline Sonork: 1659061 Thanks Meter: 116	Yes we are aware and cant use the oter folash softwares