emeralda server down -> socket error #10060 - GSM-Forum

irobuang · 07-19-2007, 02:25

dear infinity team,

please help me i have problem updating my dongle in emeralda server...
i already sent e-mail to you at [email protected]

here are some of my logs:

Application: E:\infinity setup\DongleManager\DongleManager.exe
Dongle Manager [Infinity Box] v1.16
Reading smart-card...
Dongle serial No (S/N): 1Cxxxxxx
Firmware version: 0104.02
Smart-card status: activated
Smart-card Registration/Firmware upgrade required
"UK edition" status: Off
Support area: http://www.infinity-box.com
- Username: 72xxxxxx
- Password: EJxxxxxx
Dongle parameters checksum: 5D1F6D

Locating Emeralda server...
Emeralda server address found.
Connecting to Emeralda server...
Connection to server failed: Socket Error # 10060
Connection timed out.

thanks in advance infinity team

Infinity-Box · 07-19-2007, 08:10

Problem Upgrading your dongle?

3-1. download latest "DongleManager" here:
http://www.infinity-box.com/download/
3-2. be sure that firewall disabled and "DongleManager.exe" has enough
rights to access network
3-3. be sure that you have Internet connection enabled if problem
still exist:
3-4. download http://www.infinity-box.biz/public/emeralda.ip.rar
3-5. unpack archive
3-6. exit DongleManager
3-7. put "emeralda.ip" file in folder with DongleManager
3-8. run DongleManager
3-9. repeat dongle upgrade process

irobuang · 07-19-2007, 08:18

sir i followed all your advices. i already disabled firewall and uninstall anti-virus in my pc. i also already downloaded emeralda.ip.rar and extracted to the same folder of my dongle manager. still the same problem sir.any other solution sir? thank you in advance sir.

**InfinitySupport** · 07-19-2007, 15:06

Hello,

Upgrade server running and working.
Please, repeat dongle upgrade process one more time.
If possible try to use other ISP/connection (f.e. gprs). It can be that some providers block some ports.
If still no luck please write e-mail to [email protected] and wait detailed instructioins what to do.

irobuang · 07-20-2007, 03:01

sir good day, i already sent e-mail to [email protected]
still the same sir i tried different isp for connection to the internet, still with no firewall and anti-virus, but still problem persists.thanks in advance sir.

InfinityHelp · 07-20-2007, 09:10

hello!

you have to search for locked ports on your side.
all other users can upgreat without problems.
firewall or antivirus on your side OR firewall on your provider side.
try to change PC/ provider

have you tried soft i sent you?

irobuang · 07-20-2007, 09:43

yes sir i tried your soft sent to me, i uninstall anti-virus, disabled firewall, tried other connection/isp, other computer, still i can't update the dongle sir,please advice what to do sir.

InfinityHelp · 07-20-2007, 15:52

hello!

you are the only person from thsousands of infinity users who cant solve remote upgreat. I cant do anything for you, because this is internet problems on your side. Please try to change PC and internet provider. USE IP file!

irobuang · 07-21-2007, 01:41

sir thanks, i've already updated,i just find another isp with another internet cafe,i requested them to disable their router, i borrowed their connection, i already updated sir, thanks so much for your advices and help

abkarino22476 · 06-22-2008, 23:06

hi sir
i have the sam problem
and attach the photo for error update
=== log opened: [6/22/2008 11:03:53 PM] ====
Application: E:\Documents and Settings\auc\Desktop\DongleManager\DongleManager.e xe
Dongle Manager [Infinity Box] v1.20
----------Process started:11:04:38 PM----------
Locating Emeralda server...
Emeralda server#1 address found.
Connecting to Emeralda server#1...
Connection to server#1 failed. Socket Error # 10060
Connection timed out.
Emeralda server#2 address found.
Connecting to Emeralda server#2...
Connection to server#2 failed. Socket Error # 10060
Connection timed out.
Emeralda server#3 address found.
Connecting to Emeralda server#3...
Connection to server#3 failed. Socket Error # 10060
Connection timed out.
----------Process started:11:06:24 PM----------
Locating Emeralda server...
Emeralda server#1 address found.
Connecting to Emeralda server#1...
Connection to server#1 failed. Socket Error # 10060
Connection timed out.
Emeralda server#2 address found.
Connecting to Emeralda server#2...
Connection to server#2 failed. Socket Error # 10060
Connection timed out.
Emeralda server#3 address found.
Connecting to Emeralda server#3...
Connection to server#3 failed. Socket Error # 10060
Connection timed out.

**InfinitySupport** · 06-23-2008, 08:46

@abkarino22476
1. disable your firewall and try again
2. if you are from China contact to [email protected] for more instructions

abkarino22476 · 06-23-2008, 09:52

thank you sir for your approcited
i disabled firewall
but not happen any change
the same messege shows and the box unable to update
iam from Egypt-Cairo
what i do to solve this problem

**InfinitySupport** · 06-23-2008, 12:32

@abkarino22476
it may be problem with your Internet connection or ISP.
Can you try to connect to Internet via other provider or f.e. via GPRS ?

abkarino22476 · 06-23-2008, 20:47

thanks sir
i try to connect with other internet area
and i will tell you what happen
see you

abkarino22476 · 06-24-2008, 20:16

thanks sir
the problem was solved by new donglemanger 1.21 and the box updated successful
thank you

07-19-2007, 02:25	#1 (permalink)
irobuang Freak Poster Join Date: Jun 2006 Location: philippines Posts: 188 Member: 298502 Status: Offline Thanks Meter: 235	emeralda server down -> socket error #10060 dear infinity team, please help me i have problem updating my dongle in emeralda server... i already sent e-mail to you at [email protected] here are some of my logs: Application: E:\infinity setup\DongleManager\DongleManager.exe Dongle Manager [Infinity Box] v1.16 Reading smart-card... Dongle serial No (S/N): 1Cxxxxxx Firmware version: 0104.02 Smart-card status: activated Smart-card Registration/Firmware upgrade required "UK edition" status: Off Support area: http://www.infinity-box.com - Username: 72xxxxxx - Password: EJxxxxxx Dongle parameters checksum: 5D1F6D Locating Emeralda server... Emeralda server address found. Connecting to Emeralda server... Connection to server failed: Socket Error # 10060 Connection timed out. thanks in advance infinity team

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07-19-2007, 08:10	#2 (permalink)
Infinity-Box Product Supporter Join Date: Mar 2005 Location: in CPU Posts: 3,487 Member: 128745 Status: Offline Thanks Meter: 16,936	Problem Upgrading your dongle? 3-1. download latest "DongleManager" here: http://www.infinity-box.com/download/ 3-2. be sure that firewall disabled and "DongleManager.exe" has enough rights to access network 3-3. be sure that you have Internet connection enabled if problem still exist: 3-4. download http://www.infinity-box.biz/public/emeralda.ip.rar 3-5. unpack archive 3-6. exit DongleManager 3-7. put "emeralda.ip" file in folder with DongleManager 3-8. run DongleManager 3-9. repeat dongle upgrade process

07-19-2007, 08:18	#3 (permalink)
irobuang Freak Poster Join Date: Jun 2006 Location: philippines Posts: 188 Member: 298502 Status: Offline Thanks Meter: 235	sir i followed all your advices. i already disabled firewall and uninstall anti-virus in my pc. i also already downloaded emeralda.ip.rar and extracted to the same folder of my dongle manager. still the same problem sir.any other solution sir? thank you in advance sir.

07-19-2007, 15:06	#4 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, Upgrade server running and working. Please, repeat dongle upgrade process one more time. If possible try to use other ISP/connection (f.e. gprs). It can be that some providers block some ports. If still no luck please write e-mail to [email protected] and wait detailed instructioins what to do.

07-20-2007, 03:01	#5 (permalink)
irobuang Freak Poster Join Date: Jun 2006 Location: philippines Posts: 188 Member: 298502 Status: Offline Thanks Meter: 235	sir good day, i already sent e-mail to [email protected] still the same sir i tried different isp for connection to the internet, still with no firewall and anti-virus, but still problem persists.thanks in advance sir.

07-20-2007, 09:10	#6 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	hello! you have to search for locked ports on your side. all other users can upgreat without problems. firewall or antivirus on your side OR firewall on your provider side. try to change PC/ provider have you tried soft i sent you?

07-20-2007, 09:43	#7 (permalink)
irobuang Freak Poster Join Date: Jun 2006 Location: philippines Posts: 188 Member: 298502 Status: Offline Thanks Meter: 235	yes sir i tried your soft sent to me, i uninstall anti-virus, disabled firewall, tried other connection/isp, other computer, still i can't update the dongle sir,please advice what to do sir.

07-20-2007, 15:52	#8 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	hello! you are the only person from thsousands of infinity users who cant solve remote upgreat. I cant do anything for you, because this is internet problems on your side. Please try to change PC and internet provider. USE IP file!

07-21-2007, 01:41	#9 (permalink)
irobuang Freak Poster Join Date: Jun 2006 Location: philippines Posts: 188 Member: 298502 Status: Offline Thanks Meter: 235	sir thanks, i've already updated,i just find another isp with another internet cafe,i requested them to disable their router, i borrowed their connection, i already updated sir, thanks so much for your advices and help

06-22-2008, 23:06	#10 (permalink)
abkarino22476 Junior Member Join Date: Sep 2005 Age: 48 Posts: 10 Member: 178242 Status: Offline Thanks Meter: 1	hi sir i have the sam problem and attach the photo for error update === log opened: [6/22/2008 11:03:53 PM] ==== Application: E:\Documents and Settings\auc\Desktop\DongleManager\DongleManager.e xe Dongle Manager [Infinity Box] v1.20 ----------Process started:11:04:38 PM---------- Locating Emeralda server... Emeralda server#1 address found. Connecting to Emeralda server#1... Connection to server#1 failed. Socket Error # 10060 Connection timed out. Emeralda server#2 address found. Connecting to Emeralda server#2... Connection to server#2 failed. Socket Error # 10060 Connection timed out. Emeralda server#3 address found. Connecting to Emeralda server#3... Connection to server#3 failed. Socket Error # 10060 Connection timed out. ----------Process started:11:06:24 PM---------- Locating Emeralda server... Emeralda server#1 address found. Connecting to Emeralda server#1... Connection to server#1 failed. Socket Error # 10060 Connection timed out. Emeralda server#2 address found. Connecting to Emeralda server#2... Connection to server#2 failed. Socket Error # 10060 Connection timed out. Emeralda server#3 address found. Connecting to Emeralda server#3... Connection to server#3 failed. Socket Error # 10060 Connection timed out.

06-23-2008, 08:46	#11 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	@abkarino22476 1. disable your firewall and try again 2. if you are from China contact to [email protected] for more instructions

06-23-2008, 09:52	#12 (permalink)
abkarino22476 Junior Member Join Date: Sep 2005 Age: 48 Posts: 10 Member: 178242 Status: Offline Thanks Meter: 1	thank you sir for your approcited i disabled firewall but not happen any change the same messege shows and the box unable to update iam from Egypt-Cairo what i do to solve this problem

06-23-2008, 12:32	#13 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	@abkarino22476 it may be problem with your Internet connection or ISP. Can you try to connect to Internet via other provider or f.e. via GPRS ?

06-23-2008, 20:47	#14 (permalink)
abkarino22476 Junior Member Join Date: Sep 2005 Age: 48 Posts: 10 Member: 178242 Status: Offline Thanks Meter: 1	thanks sir i try to connect with other internet area and i will tell you what happen see you

06-24-2008, 20:16	#15 (permalink)
abkarino22476 Junior Member Join Date: Sep 2005 Age: 48 Posts: 10 Member: 178242 Status: Offline Thanks Meter: 1	thanks sir the problem was solved by new donglemanger 1.21 and the box updated successful thank you