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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 01-25-2009, 06:56   #1 (permalink)
Major Poster
 
Join Date: Aug 2006
Posts: 45
Member: 329721
Status: Offline
Thanks Meter: 6
p l z help me


p l z help me
Dongle serial No (S/N):
Firmware version: 0111.02
Smart-card status: activated
"UK edition" status: Off
Last launched application: 0001 v.0160
Support area: http://www.infinity-box.com
- Username:
- Password:
Dongle parameters checksum: 51C204

Probably Dongle data is damaged, contact to support !
- If you can't login into support area: contact to [email protected]
- If you have problems during start software at first time: upgrade Dongle firmware.



----Process started: 9:45:32 PM----------
Locating server...
Server address found.#1
Connecting to server...#1...
Server connection successfully established.
S/N: xxxx, Firmware: 0111.02
Authenticating on server...
Authentication successfull.
Checking DongleManager version...
Your DongleManager is up-to-date.
Checking Dongle Identification...
Identification check error: Server reported error:[0034] Dongle and database
data mismatch, errorcode #02. Contact to [email protected]

Last edited by InfinitySupport; 01-25-2009 at 12:03. Reason: S/N deleted
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Old 01-25-2009, 12:02   #2 (permalink)
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,635
Member: 130995
Status: Offline
Thanks Meter: 35,227
Hello,

Thank you very much for your total ignorance of all our request and advices !

We respect each user very much and we respect your time and will be glad to help
you so fast as possible, but this time we are very sad to say, but your dongle
blocked now for 2 weeks due to it was repeated many times: please, never post
your dongle details in public forum
, you have an e-mail address (you can see it
f.e. in DongleManager) for private discussion.
Please, read this: http:///vbb/showthread.php?t=342807
and this: http://www./showthread.php?t=524023
and this: http://forum.gsmhosting.com/vbb/showthread.php?t=653644

Why you need to keep your private data safe: http://forum.gsmhosting.com/vbb/showthread.php?t=664214

You are welcome to contact us after 2 weeks by e-mail: [email protected]

Thank you very much for your kind understanding and cooperation !
We are trying to make everything to make our users safe !
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