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Old 05-05-2018, 08:32   #1 (permalink)
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Arrow cm2 smart-card blocked,error code #59


dear infinity team badly needed help.after formatting my pc i tried to install cm2 but sad to say it says this error:

smart-card is blocked,error code #59


how can i resolve this please dongle badly needed.

help [email protected]
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Old 05-05-2018, 10:16   #2 (permalink)
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screenshots::
https://imgur.com/a/yxn4SMR

https://imgur.com/B3GTSeh
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Old 05-20-2018, 12:49   #3 (permalink)
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Hi guys , when i try to open CM2 its telling me dongle misconfiguration and if i try to update by Dongle manager , thats the result like its damaged.

=== DongleManager [Infinity] v1.72 [5/20/2018 19:49:03] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000029887CEA4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): DA292988
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FE1439B3DC91C13



Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


help please....infinity team.i already email on the support same result on the given idea.
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Old 05-21-2018, 06:53   #4 (permalink)
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Hi,
you have got an answer already and you have updayed dongle firmware as per instruction and dongle is ok. right ?
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