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Old 02-19-2018, 08:48   #1 (permalink)
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Exclamation Dongle dead during fimrware update


Dear BB5 Team kindly help me I am doing card firmware update during update Error come and my dongle was dead kindly help me to recover it please here is full log of updating:

==== [18-Feb-18 21:40:29] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [18-Feb-18 21:40:38] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0003945C10321292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 76DE945C
Firmware version: 0122.02
=== Process started: 18-Feb-18 21:40:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 133 sec
Card returned error - 0000 at 2493/15109
Error upgrading applets:
Card returned error - 0000 at 2493/15109
Disconnected
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Old 02-19-2018, 09:46   #2 (permalink)
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Hello,
What was the reason of Updating your NOKIABEST Card ?
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Old 02-19-2018, 10:01   #3 (permalink)
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card dead

when I am going to opne Chines CMTk2 its ask for card update then during update error come kindly help me please
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Old 02-19-2018, 10:33   #4 (permalink)
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Quote:
Originally Posted by Farrukh.Raja View Post
Dear BB5 Team kindly help me I am doing card firmware update during update Error come and my dongle was dead kindly help me to recover it please here is full log of updating:

==== [18-Feb-18 21:40:29] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [18-Feb-18 21:40:38] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0003945C10321292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 76DE945C
Firmware version: 0122.02
=== Process started: 18-Feb-18 21:40:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 133 sec
Card returned error - 0000 at 2493/15109
Error upgrading applets:
Card returned error - 0000 at 2493/15109
Disconnected
Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
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Old 02-19-2018, 11:27   #5 (permalink)
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bro my card was dead not dongle card not pick I try to put card to another reader but same result what can do please help me
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Old 02-19-2018, 11:33   #6 (permalink)
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can u check on Team viewr are Ammy admin???? I am really worried about that
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Old 02-19-2018, 23:40   #7 (permalink)
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Quote:
Originally Posted by Farrukh.Raja View Post
bro my card was dead not dongle card not pick I try to put card to another reader but same result what can do please help me
firts try, then reply.
result ?
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Old 02-19-2018, 23:41   #8 (permalink)
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Quote:
Originally Posted by Farrukh.Raja View Post
can u check on Team viewr are Ammy admin???? I am really worried about that
don't be lazy please, uninstall teamviewer and follow the previously given instruction exactly !
result ?
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