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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 09-18-2008, 06:07   #1 (permalink)
Freak Poster
 
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pinfinder active problem!


pls check mail [email protected]

==== log opened: [2008-9-16 18:41:55] ====
Application: D:\setup\INFINITY SETUP\New DongleManager\DongleManager.exe
Dongle Manager [Infinity Box] v1.25
Initializing Pin-Finder Adapter...
searching adapter at COM1...
too many retries
can't find adapter
searching adapter at COM2...
too many retries
can't find adapter
searching adapter at COM1...
too many retries
can't find adapter
searching adapter at COM3...
too many retries
can't find adapter
searching adapter at COM6...
adapter found, version: 2000
Serial No: 00D0D56D11B93165018xxxxxxxxxxxxx
done
Pin-Finder Adapter detected !----------Process started:18:42:28----------
Locating server...
Server#1 address found.
Connecting to server#1...
Server connection successfully established.
S/N: 5xxxxxxx, Firmware: 01xx.xx
Authenticating on server...
Authentication successfull.
Checking DongleManager version...
Your DongleManager is up-to-date.
Checking Dongle Identification...
Dongle Identification checked.
Activating module...
Module-04 S/N: 00D0D56D11B93165018xxxxxxxxxxxxx
Module check error: Server reported error:[0044] Module S/N is already registered. Contact to [email protected]

mail already send to [email protected] from 09/16
Thanks advance!
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Old 09-18-2008, 07:51   #2 (permalink)
Product Manager
 
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Location: infinity-box
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Hello,

We will check your mail ASAP.
Who is your reseller ?
Are you sure that your PinFinder was not registered/paired before ?
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Old 09-18-2008, 09:24   #3 (permalink)
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Thanks for fast replay
my reseller : www.gsm.vn
it's new box from my reseller(infi + pinfinder) and i'm not sure PinFinder was not registered/paired before by my reseller
pls help me if you can, i don't want resend it to my reseller
thanks again!
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Old 09-18-2008, 21:40   #4 (permalink)
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Hello,

Please, send log that you have posted in first message (with full PinFinder S/N) to [email protected] and explain the problem.
We will try to fix it ASAP.
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Old 09-19-2008, 02:40   #5 (permalink)
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hello,
log file with problem already send to [email protected] by mail : [email protected] in first message
pls check mail : [email protected]
Thanks!
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Old 09-21-2008, 08:46   #6 (permalink)
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Mr InfinitySupport
i'm waiting reply mail from you
Pls tell me if you can't help in this case!
Thanks.
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Old 09-21-2008, 09:25   #7 (permalink)
Product Manager
 
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Hello,

Please, activate your PinFinder now.
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