Pinfinder error

[LuisinhoCell]

I just bought a pinfinder and I am trying to update it with my Infinty but giving this error 006 like this in



----------Process started: 12:54:58----------
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 23xxxxxx, Firmware: 0111.02
Authenticating on server...
Authentication stage error: Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected]

[InfinitySupport]

Originally Posted by luisinhocell

I just bought a pinfinder and I am trying to update it with my Infinty but giving this error 006 like this in



----------Process started: 12:54:58----------
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 23xxxxxx, Firmware: 0111.02
Authenticating on server...
Authentication stage error: Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected]

Hello,

You have an answer in your own message.

[LuisinhoCell]

I have sent the email in waiting for a reply

Thank you

[InfinitySupport]

Hello,

We are really happy to see your confirmation that you have sent a message.

[LuisinhoCell]

I was only seeing the error is not in pinfinder and yes in the box Infinty

[LuisinhoCell]

Originally Posted by luisinhocell

I was only seeing the error is not in pinfinder and yes in the box Infinty

.I was only seeing the error is not in pinfinder and yes in the box Infinty

[InfinitySupport]

Originally Posted by luisinhocell

.I was only seeing the error is not in pinfinder and yes in the box Infinty

I did not understand what you talk about.
I think you must check your mailbox (if you already have sent a message to us via e-mail).
Also we will be very glad to see here your new confirmation that you have sent e-mail to us (or that you have received e-mail from us).
I am sure that this kind of discussion will be more than useful for all forum members.

[LuisinhoCell]

Originally Posted by InfinitySupport

I did not understand what you talk about.
I think you must check your mailbox (if you already have sent a message to us via e-mail).
Also we will be very glad to see here your new confirmation that you have sent e-mail to us (or that you have received e-mail from us).
I am sure that this kind of discussion will be more than useful for all forum members.

Thanks ...
I just check my email, Tomorrow will be testing in my Box update

Thank you for a while the Best Support

Luisinho

[LuisinhoCell]

Dear Support of infinty

I am here posting this topic again because I still can not resolve infinty please help of wise to help me as fast as possible, have sent email to support

[email protected]

[LuisinhoCell]

help support infinty

[InfinitySupport]

Hello,

We are very glad to see that you have sent a mail.
We will check our mailbox ASAP.

Please, keep posting here your reports about sent/received mails !
We will keep you informed here when we will make a reply to your mail.

[LuisinhoCell]

thankkkkkkkkksssssssssssssssssssss

[InfinitySupport]

Dear Fiend !

You are always welcome !

From my side I can confirm: we have read your mail and we have sent a reply to your mail.
I am sure that everybody here will be happy to see that you can see here this important confirmation.

Also, to avoid endless loop, here is a text that was sent to you.
I hope somebody will be able to translate this text to Spanish (I think it's your language).
if you do not speak Spanish, please, post here information what language you can understand well, so we will be able to use Google translator and translate English text to your language.

Anyway, below you can see our reply in English language:

Hello,

We are very sad to say, but there is some problems with your PinFinder Adapter.

- This PinFinder is damaged.
- This PinFinder can not be used.
- This PinFinder should be returned to reseller and replaced with new PinFinder Adapter (it is no need to replace cables, possible to replace only PinFinder adapter).
- In case of problems with reseller or with replacement contact to support and we will try to solve the problem. It is need to provide the next information:
1. Detailed problem description
2. Box S/N
3. PinFinder S/N
4. Reseller name and contact details: e-mail, web site, MSN, ICQ, Sonork, Yahoo messenger, phone No
and any other contact details.

Sorry for troubles, let's try to solve it with help of your reseller so fast as possible.

Please, do not hesitate to contract us again, we have replied to you with the same answer sdeveral times already but we will be glad to sent you the same text again several more times.

[InfinitySupport]

Dear Friend !

We want to inform you that we have received your e-mail with this text:

Personal please help me with my box infinty

We have sent you reply with the next text, please, read our reply here or in your mailbox):

Hello,

We are very sad to say, but there is some problems with your PinFinder Adapter.

- This PinFinder is damaged.
- This PinFinder can not be used.
- This PinFinder should be returned to reseller and replaced with new PinFinder Adapter (it is no need to replace cables, possible to replace only PinFinder adapter).
- In case of problems with reseller or with replacement contact to support and we will try to solve the problem. It is need to provide the next information:
1. Detailed problem description
2. Box S/N
3. PinFinder S/N
4. Reseller name and contact details: e-mail, web site, MSN, ICQ, Sonork, Yahoo messenger, phone No
and any other contact details.

Sorry for troubles, let's try to solve it with help of your reseller so fast as possible.

[InfinitySupport]

Dear Friend,

We have got one more e-mail from you with the next text:

But how do I do to update my infinty? 
Without this the error? 
I explained, we forget the pinfinder already sent back to the resseller, now want to upgrade infinty
 
 
Would not have a msn we can talk? a solution more quickly

We are really glad to see that you have understand the problem well and that you have sent PinFinder to your reseller back in last several minutes.
Here is our reply (that was already sent to your mail):

Hello,

Please, upgrade your dongle firmware again now.

We will be waiting for your results with impatience...