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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 07-26-2019, 14:28   #1 (permalink)
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Join Date: Nov 2014
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please help card can not activate


good day sir i have cm2 dongle expire
then i renew my cm2 to online coder successfully to renew even said the coder that card is already renew



then the online coder send to me the prof that my serial card is successfully renew for 1year


but when i update to dongle manager always showing failed how can i fix

please help me





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Old 07-26-2019, 14:35   #2 (permalink)
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hello
always send text here

Now Once try to follow these instructions

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
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Old 07-26-2019, 15:50   #3 (permalink)
Freak Poster
 
Join Date: Nov 2014
Posts: 451
Member: 2287102
Status: Offline
Thanks Meter: 119
Quote:
Originally Posted by kamal_singla View Post
hello
always send text here

Now Once try to follow these instructions

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
ok thank you verry much for your reply i will try that solution and iwiil feedback here if success or not
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Old 07-26-2019, 16:28   #4 (permalink)
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
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Quote:
Originally Posted by zack winstone View Post
good day sir i have cm2 dongle expire
then i renew my cm2 to online coder successfully to renew even said the coder that card is already renew



then the online coder send to me the prof that my serial card is successfully renew for 1year


but when i update to dongle manager always showing failed how can i fix

please help me





Hello,

- Run DongleManager
- Update Dongle firmware now

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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The Following User Says Thank You to InfinitySupport For This Useful Post:
Old 07-27-2019, 13:38   #5 (permalink)
Freak Poster
 
Join Date: Nov 2014
Posts: 451
Member: 2287102
Status: Offline
Thanks Meter: 119
Quote:
Originally Posted by InfinitySupport View Post
Hello,

- Run DongleManager
- Update Dongle firmware now

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !



thank yosu verry much my problem now is successfully solve sir
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