unable to log on to support site - GSM-Forum

c_ahmad79 · 03-02-2008, 14:20

Hi infinity team
thanks for the good updates and good work
i am having problem to log on to support site
i am using the new shell v1.21
but when i try to logon to support site i get this message
1. You must download and use latest Support Manager to login in support area !
2. Connect Dongle/Box to PC.
3. Install Support Manager and follow Support area link.

If you cant enter in support area this means that you must download New Support Manager and try again.

Login in Demo mode to see support area functionality.
plz solve my problem thanks
waiting for the help
Mobile Clinic

naeem janjua · 03-02-2008, 14:24

just update box firmware it ll be ok.

**InfinitySupport** · 03-02-2008, 16:55

@c_ahmad79
Use DongleManager, read dongle S/N and send full text from DongleManager window to [email protected] to check

c_ahmad79 · 03-05-2008, 19:04

Quote:

Originally Posted by InfinitySupport

@c_ahmad79
Use DongleManager, read dongle S/N and send full text from DongleManager window to [email protected] to check

email sent to the support site
hope to get reply soon

keep it up

c_ahmad79 · 03-07-2008, 20:10

problem solved
thanks infinity for the best box and best support
keep it up

sabby_singh · 12-29-2008, 18:59

@infinity support
hi sir
suddenly today i am unable to logon to the support area only follwing page open & nothing happened afterwords

1. Please read general warning for all users. It is warning for all users, not personally for you, but anyway, please, read it with big attention and understanding to avoid problems in future. For better understanding you can translate text to any language here

Dear Friends !
Please, never share your dongle details (S/N, support area login, password etc.) with anyone !
In case of public sharing of your dongle details and/or files from support area (as well as unproper files usage) your account to support area may be suspended and dongle m

i have email ed my full detail at [email protected]
plz help to find out the root of this problem
thanks
wbr

**InfinitySupport** · 12-29-2008, 19:19

1. Try to login in support area again
2. Read error messages very carefully and follow by advices that you can see in support area

If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction:

1. Run DongleManager
2. Make "Read S/N" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong.

Don't forget to include in your mail detailed information what is the problem with your dongle.

sabby_singh · 12-29-2008, 19:29

sir
i will again send u the deatail which i have sent at [email protected]
the problem which i saw is that it opens the support page shows some intial text message as pasted above then nothing happening just hangs there
is it the problem of my dongle or my browser is creating the problem i'm confused
whereas dongle manager is connecting to the update server smoothly & all of the exe's r working
but no access to support area
thanks

**InfinitySupport** · 12-29-2008, 20:28

Hello,

What is exact text you can see when you try to login in support area ?

sabby_singh · 12-30-2008, 05:59

1. Please read general warning for all users. It is warning for all users, not personally for you, but anyway, please, read it with big attention and understanding to avoid problems in future. For better understanding you can translate text to any language here

Dear Friends !
Please, never share your dongle details (S/N, support area login, password etc.) with anyone !
In case of public sharing of your dongle details and/or files from support area (as well as unproper files usage) your account to support area may be suspended and dongle m

this the message i'm getting while trying to log on after this no progress
it hangs there

sabby_singh · 12-30-2008, 06:00

1. Please read general warning for all users. It is warning for all users, not personally for you, but anyway, please, read it with big attention and understanding to avoid problems in future. For better understanding you can translate text to any language here

Dear Friends !
Please, never share your dongle details (S/N, support area login, password etc.) with anyone !
In case of public sharing of your dongle details and/or files from support area (as well as unproper files usage) your account to support area may be suspended and dongle m

this the message i'm getting while trying to log on after this no progress
it hangs there

**InfinitySupport** · 12-30-2008, 10:49

Hello,

Do you see any other text below ?
You should see more text.

03-02-2008, 14:20	#1 (permalink)
c_ahmad79 No Life Poster Join Date: Jan 2006 Location: inside emmc ufs Age: 19 Posts: 7,188 Member: 221603 Status: Offline Sonork: 100.1581270 Thanks Meter: 6,395	unable to log on to support site Hi infinity team thanks for the good updates and good work i am having problem to log on to support site i am using the new shell v1.21 but when i try to logon to support site i get this message 1. You must download and use latest Support Manager to login in support area ! 2. Connect Dongle/Box to PC. 3. Install Support Manager and follow Support area link. If you cant enter in support area this means that you must download New Support Manager and try again. Login in Demo mode to see support area functionality. plz solve my problem thanks waiting for the help Mobile Clinic

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03-02-2008, 14:24	#2 (permalink)
naeem janjua No Life Poster Join Date: Jun 2005 Location: rawalpindi,pakistan. Posts: 904 Member: 155992 Status: Offline Sonork: 1585672 Thanks Meter: 171	just update box firmware it ll be ok.

03-02-2008, 16:55	#3 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	@c_ahmad79 Use DongleManager, read dongle S/N and send full text from DongleManager window to [email protected] to check

03-07-2008, 20:10	#5 (permalink)
c_ahmad79 No Life Poster Join Date: Jan 2006 Location: inside emmc ufs Age: 19 Posts: 7,188 Member: 221603 Status: Offline Sonork: 100.1581270 Thanks Meter: 6,395	problem solved thanks infinity for the best box and best support keep it up

12-29-2008, 18:59	#6 (permalink)
sabby_singh Registered User Join Date: Dec 2004 Location: largest democratic country Posts: 801 Member: 100376 Status: Offline Sonork: 100.1591842 Thanks Meter: 150	@infinity support hi sir suddenly today i am unable to logon to the support area only follwing page open & nothing happened afterwords 1. Please read general warning for all users. It is warning for all users, not personally for you, but anyway, please, read it with big attention and understanding to avoid problems in future. For better understanding you can translate text to any language here Dear Friends ! Please, never share your dongle details (S/N, support area login, password etc.) with anyone ! In case of public sharing of your dongle details and/or files from support area (as well as unproper files usage) your account to support area may be suspended and dongle m i have email ed my full detail at [email protected] plz help to find out the root of this problem thanks wbr

12-29-2008, 19:19	#7 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	1. Try to login in support area again 2. Read error messages very carefully and follow by advices that you can see in support area If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction: 1. Run DongleManager 2. Make "Read S/N" operation 3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to [email protected] so we will be able to check what is wrong. Don't forget to include in your mail detailed information what is the problem with your dongle.

12-29-2008, 19:29	#8 (permalink)
sabby_singh Registered User Join Date: Dec 2004 Location: largest democratic country Posts: 801 Member: 100376 Status: Offline Sonork: 100.1591842 Thanks Meter: 150	sir i will again send u the deatail which i have sent at [email protected] the problem which i saw is that it opens the support page shows some intial text message as pasted above then nothing happening just hangs there is it the problem of my dongle or my browser is creating the problem i'm confused whereas dongle manager is connecting to the update server smoothly & all of the exe's r working but no access to support area thanks

12-29-2008, 20:28	#9 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, What is exact text you can see when you try to login in support area ?

12-30-2008, 05:59	#10 (permalink)
sabby_singh Registered User Join Date: Dec 2004 Location: largest democratic country Posts: 801 Member: 100376 Status: Offline Sonork: 100.1591842 Thanks Meter: 150	1. Please read general warning for all users. It is warning for all users, not personally for you, but anyway, please, read it with big attention and understanding to avoid problems in future. For better understanding you can translate text to any language here Dear Friends ! Please, never share your dongle details (S/N, support area login, password etc.) with anyone ! In case of public sharing of your dongle details and/or files from support area (as well as unproper files usage) your account to support area may be suspended and dongle m this the message i'm getting while trying to log on after this no progress it hangs there

12-30-2008, 06:00	#11 (permalink)
sabby_singh Registered User Join Date: Dec 2004 Location: largest democratic country Posts: 801 Member: 100376 Status: Offline Sonork: 100.1591842 Thanks Meter: 150	1. Please read general warning for all users. It is warning for all users, not personally for you, but anyway, please, read it with big attention and understanding to avoid problems in future. For better understanding you can translate text to any language here Dear Friends ! Please, never share your dongle details (S/N, support area login, password etc.) with anyone ! In case of public sharing of your dongle details and/or files from support area (as well as unproper files usage) your account to support area may be suspended and dongle m this the message i'm getting while trying to log on after this no progress it hangs there

12-30-2008, 10:49	#12 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, Do you see any other text below ? You should see more text.