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-   -   please help team :( (http://forum.gsmhosting.com/vbb/f296/please-help-team-2608240/)

afghanistanmob 05-18-2019 17:12

please help team :(
 
hi team after flash tablet
hang dongle & error
http://s9.picofile.com/file/8360842276/Untitled.png

YellowBoss 05-18-2019 17:15

Hello,

What to do - https://www.infinity-box.com/support/?r=4

afghanistanmob 05-18-2019 17:37

Quote:

Originally Posted by YellowBoss (Post 13663379)

=== DongleManager [Infinity] v1.72 [5/18/2019 20:05:39] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000163F11384082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9CC3163F
Firmware version: 0137.02
=== Process started: 5/18/2019 20:05:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

afghanistanmob 05-18-2019 18:11

=== DongleManager [Infinity] v1.72 [5/18/2019 20:40:35] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000163F11384082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 9CC3163F
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7F43C5D2D90F3D95

afghanistanmob 05-18-2019 19:26

Please do something for me if you can
I did everything but did not answer

afghanistanmob 05-19-2019 07:54

Hi Team
If my problem is not right
I'll buy one

chandanps18 05-19-2019 12:50

Quote:

Originally Posted by afghanistanmob (Post 13663497)
Please do something for me if you can
I did everything but did not answer

Hello,
Really hurry you are!!!
In general, support reply time is 24 -48 he. In rare case, it may go further.
You should wait for support reply....

Regards,

afghanistanmob 05-19-2019 16:51

Quote:

Originally Posted by chandanps18 (Post 13664148)
Hello,
Really hurry you are!!!
In general, support reply time is 24 -48 he. In rare case, it may go further.
You should wait for support reply....

Regards,

I use a lot of this dongle
I had to buy
But this also got into trouble
After flashing the tablet
rktool old version= block dongle
2 dongle block


new dongle is block
please fix team

=== DongleManager [Infinity] v1.72 [5/19/2019 19:20:44] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00000C3A21344082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): FD500C3A
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Infinity-Box/Dongle v.0137
Diagnostic Key: 7F40880F3A0B8A43


=== DongleManager [Infinity] v1.72 [5/19/2019 19:21:06] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00000C3A21344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): FD500C3A
Firmware version: 0137.02
=== Process started: 5/19/2019 19:21:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

afghanistanmob 05-20-2019 05:45

Quote:

Originally Posted by afghanistanmob (Post 13664335)
I use a lot of this dongle
I had to buy
But this also got into trouble
After flashing the tablet
rktool old version= block dongle
2 dongle block


new dongle is block
please fix team

=== DongleManager [Infinity] v1.72 [5/19/2019 19:20:44] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00000C3A21344082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): FD500
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Infinity-Box/Dongle v.0137
Diagnostic Key: 7F40880F3A0B8A43


=== DongleManager [Infinity] v1.72 [5/19/2019 19:21:06] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00000C3A21344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): FD500
Firmware version: 0137.02
=== Process started: 5/19/2019 19:21:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

😔😔😔😔
please chek soon

yuranc8 05-20-2019 13:12

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).

afghanistanmob 05-20-2019 21:42

Quote:

Originally Posted by yuranc8 (Post 13665230)
Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).

Blocked by server
Blocked by server

yuranc8 05-21-2019 09:02

I'm not saying to update dongle please do this first after that support will give you permission to update your dongle.

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- attach here fault.bin file (if you have it in folder with software).

YellowBoss 05-21-2019 20:32

Quote:

Originally Posted by afghanistanmob (Post 13665900)
Blocked by server
Blocked by server

Have you fixed your PC as per instruction for error #57 ?

afghanistanmob 05-21-2019 20:39

Quote:

Originally Posted by YellowBoss (Post 13666920)
Have you fixed your PC as per instruction for error #57 ?

Yes, all items have been tested
block by server infinity

YellowBoss 05-21-2019 22:00

Quote:

Originally Posted by afghanistanmob (Post 13666928)
Yes, all items have been tested
block by server infinity

I don't understand what tested items you talk about.

Have you fixed your PC as per instruction for error #57 ?
yes or no ?


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