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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-18-2019, 17:12   #1 (permalink)
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please help team :(


hi team after flash tablet
hang dongle & error
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Old 05-18-2019, 17:15   #2 (permalink)
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Hello,

What to do - https://www.infinity-box.com/support/?r=4
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Old 05-18-2019, 17:37   #3 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
=== DongleManager [Infinity] v1.72 [5/18/2019 20:05:39] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000163F11384082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9CC3163F
Firmware version: 0137.02
=== Process started: 5/18/2019 20:05:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 05-18-2019, 18:11   #4 (permalink)
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=== DongleManager [Infinity] v1.72 [5/18/2019 20:40:35] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000163F11384082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 9CC3163F
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7F43C5D2D90F3D95
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Old 05-18-2019, 19:26   #5 (permalink)
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Please do something for me if you can
I did everything but did not answer
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Old 05-19-2019, 07:54   #6 (permalink)
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Hi Team
If my problem is not right
I'll buy one
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Old 05-19-2019, 12:50   #7 (permalink)
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Quote:
Originally Posted by afghanistanmob View Post
Please do something for me if you can
I did everything but did not answer
Hello,
Really hurry you are!!!
In general, support reply time is 24 -48 he. In rare case, it may go further.
You should wait for support reply....

Regards,
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Old 05-19-2019, 16:51   #8 (permalink)
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Quote:
Originally Posted by chandanps18 View Post
Hello,
Really hurry you are!!!
In general, support reply time is 24 -48 he. In rare case, it may go further.
You should wait for support reply....

Regards,
I use a lot of this dongle
I had to buy
But this also got into trouble
After flashing the tablet
rktool old version= block dongle
2 dongle block


new dongle is block
please fix team

=== DongleManager [Infinity] v1.72 [5/19/2019 19:20:44] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00000C3A21344082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): FD500C3A
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Infinity-Box/Dongle v.0137
Diagnostic Key: 7F40880F3A0B8A43


=== DongleManager [Infinity] v1.72 [5/19/2019 19:21:06] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00000C3A21344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): FD500C3A
Firmware version: 0137.02
=== Process started: 5/19/2019 19:21:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 05-20-2019, 05:45   #9 (permalink)
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Quote:
Originally Posted by afghanistanmob View Post
I use a lot of this dongle
I had to buy
But this also got into trouble
After flashing the tablet
rktool old version= block dongle
2 dongle block


new dongle is block
please fix team

=== DongleManager [Infinity] v1.72 [5/19/2019 19:20:44] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00000C3A21344082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): FD500
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Infinity-Box/Dongle v.0137
Diagnostic Key: 7F40880F3A0B8A43


=== DongleManager [Infinity] v1.72 [5/19/2019 19:21:06] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00000C3A21344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): FD500
Firmware version: 0137.02
=== Process started: 5/19/2019 19:21:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
😔😔😔😔
please chek soon
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Old 05-20-2019, 13:12   #10 (permalink)
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Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).
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Old 05-20-2019, 21:42   #11 (permalink)
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Quote:
Originally Posted by yuranc8 View Post
Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).
Blocked by server
Blocked by server
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Old 05-21-2019, 09:02   #12 (permalink)
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I'm not saying to update dongle please do this first after that support will give you permission to update your dongle.

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- attach here fault.bin file (if you have it in folder with software).
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Old 05-21-2019, 20:32   #13 (permalink)
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Quote:
Originally Posted by afghanistanmob View Post
Blocked by server
Blocked by server
Have you fixed your PC as per instruction for error #57 ?
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Old 05-21-2019, 20:39   #14 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Have you fixed your PC as per instruction for error #57 ?
Yes, all items have been tested
block by server infinity
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Old 05-21-2019, 22:00   #15 (permalink)
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Quote:
Originally Posted by afghanistanmob View Post
Yes, all items have been tested
block by server infinity
I don't understand what tested items you talk about.

Have you fixed your PC as per instruction for error #57 ?
yes or no ?
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