please help team :( - GSM-Forum

afghanistanmob · 05-18-2019, 16:12

hi team after flash tablet
hang dongle & error

YellowBoss · 05-18-2019, 16:15

Hello,

What to do - https://www.infinity-box.com/support/?r=4

afghanistanmob · 05-18-2019, 16:37

Quote:

Originally Posted by YellowBoss

Hello,

What to do - https://www.infinity-box.com/support/?r=4

=== DongleManager [Infinity] v1.72 [5/18/2019 20:05:39] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000163F11384082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9CC3163F
Firmware version: 0137.02
=== Process started: 5/18/2019 20:05:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

afghanistanmob · 05-18-2019, 17:11

=== DongleManager [Infinity] v1.72 [5/18/2019 20:40:35] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000163F11384082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 9CC3163F
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7F43C5D2D90F3D95

afghanistanmob · 05-18-2019, 18:26

Please do something for me if you can
I did everything but did not answer

afghanistanmob · 05-19-2019, 06:54

Hi Team
If my problem is not right
I'll buy one

chandanps18 · 05-19-2019, 11:50

Quote:

Originally Posted by afghanistanmob

Please do something for me if you can
I did everything but did not answer

Hello,
Really hurry you are!!!
In general, support reply time is 24 -48 he. In rare case, it may go further.
You should wait for support reply....

Regards,

afghanistanmob · 05-19-2019, 15:51

Quote:

Originally Posted by chandanps18

Hello,
Really hurry you are!!!
In general, support reply time is 24 -48 he. In rare case, it may go further.
You should wait for support reply....

Regards,

I use a lot of this dongle
I had to buy
But this also got into trouble
After flashing the tablet
rktool old version= block dongle
2 dongle block

new dongle is block
please fix team

=== DongleManager [Infinity] v1.72 [5/19/2019 19:20:44] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00000C3A21344082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): FD500C3A
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Infinity-Box/Dongle v.0137
Diagnostic Key: 7F40880F3A0B8A43

=== DongleManager [Infinity] v1.72 [5/19/2019 19:21:06] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00000C3A21344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): FD500C3A
Firmware version: 0137.02
=== Process started: 5/19/2019 19:21:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

afghanistanmob · 05-20-2019, 04:45

Quote:

Originally Posted by afghanistanmob

I use a lot of this dongle
I had to buy
But this also got into trouble
After flashing the tablet
rktool old version= block dongle
2 dongle block

new dongle is block
please fix team

=== DongleManager [Infinity] v1.72 [5/19/2019 19:20:44] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00000C3A21344082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): FD500
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Infinity-Box/Dongle v.0137
Diagnostic Key: 7F40880F3A0B8A43

=== DongleManager [Infinity] v1.72 [5/19/2019 19:21:06] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00000C3A21344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): FD500
Firmware version: 0137.02
=== Process started: 5/19/2019 19:21:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

😔😔😔😔
please chek soon

yuranc8 · 05-20-2019, 12:12

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).

afghanistanmob · 05-20-2019, 20:42

Quote:

Originally Posted by yuranc8

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).

Blocked by server
Blocked by server

yuranc8 · 05-21-2019, 08:02

I'm not saying to update dongle please do this first after that support will give you permission to update your dongle.

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- attach here fault.bin file (if you have it in folder with software).

YellowBoss · 05-21-2019, 19:32

Quote:

Originally Posted by afghanistanmob

Blocked by server
Blocked by server

Have you fixed your PC as per instruction for error #57 ?

afghanistanmob · 05-21-2019, 19:39

Quote:

Originally Posted by YellowBoss

Have you fixed your PC as per instruction for error #57 ?

Yes, all items have been tested
block by server infinity

YellowBoss · 05-21-2019, 21:00

Quote:

Originally Posted by afghanistanmob

Yes, all items have been tested
block by server infinity

I don't understand what tested items you talk about.

Have you fixed your PC as per instruction for error #57 ?
yes or no ?

05-18-2019, 16:12	#1 (permalink)
afghanistanmob No Life Poster Join Date: Nov 2016 Location: iran tehran 021 Posts: 1,054 Member: 2643931 Status: Offline Sonork: ****** Thanks Meter: 225	please help team :( hi team after flash tablet hang dongle & error

05-18-2019, 16:15	#2 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,475 Member: 1043909 Status: Offline Thanks Meter: 60,926	Hello, What to do - https://www.infinity-box.com/support/?r=4

05-18-2019, 17:11	#4 (permalink)
afghanistanmob No Life Poster Join Date: Nov 2016 Location: iran tehran 021 Posts: 1,054 Member: 2643931 Status: Offline Sonork: ****** Thanks Meter: 225	=== DongleManager [Infinity] v1.72 [5/18/2019 20:40:35] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000163F11384082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 9CC3163F Firmware version: 0137.02 Box/Dongle misconfiguration Diagnostic code: 57 "UK Edition" status: Off Last launched Application: 0034 v.0100 => Activations: - 00: Infinity-Box/Dongle v.0137 - 07: #7 Diagnostic Key: 7F43C5D2D90F3D95

05-18-2019, 18:26	#5 (permalink)
afghanistanmob No Life Poster Join Date: Nov 2016 Location: iran tehran 021 Posts: 1,054 Member: 2643931 Status: Offline Sonork: ****** Thanks Meter: 225	Please do something for me if you can I did everything but did not answer

05-19-2019, 06:54	#6 (permalink)
afghanistanmob No Life Poster Join Date: Nov 2016 Location: iran tehran 021 Posts: 1,054 Member: 2643931 Status: Offline Sonork: ****** Thanks Meter: 225	Hi Team If my problem is not right I'll buy one

05-20-2019, 12:12	#10 (permalink)
yuranc8 No Life Poster Join Date: Feb 2017 Location: Quelimane Mz Age: 26 Posts: 2,210 Member: 2680008 Status: Offline Thanks Meter: 1,640	Diagnostic Code #57: - Uninstall any kind of usb trace/spy/sharing software and do not use it in future - Kill in your PC Device Manager all processes with name like usb3monitor - Find in folder with CM2 or [BEST] software file fault.bin - Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).

05-21-2019, 08:02	#12 (permalink)
yuranc8 No Life Poster Join Date: Feb 2017 Location: Quelimane Mz Age: 26 Posts: 2,210 Member: 2680008 Status: Offline Thanks Meter: 1,640	I'm not saying to update dongle please do this first after that support will give you permission to update your dongle. Diagnostic Code #57: - Uninstall any kind of usb trace/spy/sharing software and do not use it in future - Kill in your PC Device Manager all processes with name like usb3monitor - Find in folder with CM2 or [BEST] software file fault.bin - attach here fault.bin file (if you have it in folder with software).