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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 02-14-2016, 07:13   #1 (permalink)
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plz help me infinity team


i have open cm2 softwear show this error plz help me


but my box already work in my 2nd pc

infinity.jpg (0.02 MegaByte)
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Old 02-14-2016, 07:45   #2 (permalink)
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Hello,
What is your box serial number?
Post more details about your support period and which module version you tried to open. Generally it happens either when you try to open new version and your smart card is not upgraded to latest version OR you have activated test version and you are trying to run release version.

Br.
Infinity Box Support Team.
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Old 02-14-2016, 11:24   #3 (permalink)
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Quote:
Originally Posted by zeedan View Post
i have open cm2 softwear show this error plz help me


but my box already work in my 2nd pc

infinity.jpg (0.02 MegaByte)
install the same CM2 version like at your other PC.
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Old 02-14-2016, 12:34   #4 (permalink)
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here is same version other pc work fine

http://forum.gsmhosting.com/vbb/f296...eport-1994948/
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Old 02-14-2016, 13:40   #5 (permalink)
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If you have one Dongle and you have the sane CM2 version at both PC you will have 100% the same result for both PC.

So double check that you have th same dongle connected and the same version running.
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Old 02-14-2016, 15:43   #6 (permalink)
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One pc work but other pc show this above error not activated some time
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Old 02-14-2016, 15:51   #7 (permalink)
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Quote:
Originally Posted by zeedan View Post
One pc work but other pc show this above error not activated some time
Infinity software DO NOT linked to PC.
If you have the same Dongle and the same software version - results will be exactly the same.

so please double check you have the same software versions installed at both PC and you have the same dongle connected.
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Old 02-15-2016, 14:14   #8 (permalink)
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thank's alot for reply but infinity team always reply my post some body said cdc driver problem if you know this plz share me this driver i have tried serch but not found
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