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Old 02-16-2012, 10:05   #1 (permalink)
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Problem with account/support activation


Yesterday I have buy credits from Gsmserver for 1 year account/update.

Payment accepted, activation done:
Product (#16): Main Infinity-Box 1 year updates/support
Serial Number (S/N): 22AC573D

But I still don’t have access to support. Some help?
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Old 02-16-2012, 17:46   #2 (permalink)
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Hello,

To update your smart-card firmware to latest version 0120 - update your dongel once again now.

Try to access support area with files again now. In case of any problems send a mail to [email protected] and include in your mail exact error that you will see (if any) during support area access.
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Old 02-21-2012, 09:26   #3 (permalink)
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Finally I update my box to the version 0120, but problem with support area still exist. I can download only 1 file per day.
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Old 02-21-2012, 10:35   #4 (permalink)
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Quote:
Originally Posted by wkris View Post
Finally I update my box to the version 0120, but problem with support area still exist. I can download only 1 file per day.
Do you use any kind of download accelerators ?
What is the limits that you can see before you start daily download ?
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Old 02-21-2012, 15:12   #5 (permalink)
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Yes, i use any kind. This is the info:

user: 22AC573D 2012-02-21 09:11:13 allowed today: 1 downloaded today: 0 downloaded total: 5001
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Old 02-21-2012, 16:56   #6 (permalink)
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Quote:
Originally Posted by wkris View Post
Yes, i use any kind. This is the info:

user: 22AC573D 2012-02-21 09:11:13 allowed today: 1 downloaded today: 0 downloaded total: 5001
Try to download files from support area-1 now.
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Old 02-22-2012, 08:20   #7 (permalink)
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Thumbs up

user: 22AC573D 2012-02-22 11:14:23 allowed today: 25 downloaded today: 11 downloaded total: 6387 valid: 2013-02-15

Thank you!
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