problem on activation on infinity box to cm2 and best
 

we have problem activating our infinity box (old box already bought with other person or it is second hand)
when try to activate with seller they say serial not found and failed to activate best with cm2

when i try to login with the given username and password which get from dongle manager it says wrong username or password

what shall we do?

What is your box S/N ?

here is my infinity Box/Dongle Serial No (S/N): 11EC8FEA

Any news from the team?

You have got an answer via e-mail before you have posted S/N here.
Is it was not enough ?

Ok. repeat.

Infinity Box/Dongle Serial No (S/N): 11EC8FEA is Ok.
if your seller can not activate something please post here what is the problem exactly and what product do you want to activate.

if still the same i will post it here
we want to activate
Infinity-Box/Dongle software activation for Infinity [BEST], Chinese Miracle-2 and 1 year support included

the problem still the same
still cannot activate. no serial found
https://s21.postimg.org/w6b5v4zav/infinity_2.jpg

we really need help on this. still cannot activate

infinity team what happen here? no reply until now from you. you said already ok but why cannot activate to best and cm2?

Your Box/Dongle Type is Infinity Box/Dongle but not [BEST] !
You must select this product: Infinity-Box/Dongle 1 year Updates/Support Renew, Chinese Miracle-2 included

its ok now.
thanks infinity