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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-29-2016, 06:36   #1 (permalink)
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problem on activation on infinity box to cm2 and best


we have problem activating our infinity box (old box already bought with other person or it is second hand)
when try to activate with seller they say serial not found and failed to activate best with cm2

when i try to login with the given username and password which get from dongle manager it says wrong username or password

what shall we do?
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Old 10-29-2016, 07:49   #2 (permalink)
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Donate money to this user
Go to this page and reset password. Your username is your box serial number.
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Old 10-29-2016, 10:53   #3 (permalink)
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Quote:
Originally Posted by eumore79 View Post
we have problem activating our infinity box (old box already bought with other person or it is second hand)
when try to activate with seller they say serial not found and failed to activate best with cm2

when i try to login with the given username and password which get from dongle manager it says wrong username or password

what shall we do?
What is your box S/N ?
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Old 10-29-2016, 11:37   #4 (permalink)
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here is my infinity Box/Dongle Serial No (S/N): 11EC8FEA
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Old 10-29-2016, 16:56   #5 (permalink)
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Any news from the team?
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Old 10-29-2016, 19:06   #6 (permalink)
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Quote:
Originally Posted by eumore79 View Post
Any news from the team?
You have got an answer via e-mail before you have posted S/N here.
Is it was not enough ?

Ok. repeat.

Infinity Box/Dongle Serial No (S/N): 11EC8FEA is Ok.
if your seller can not activate something please post here what is the problem exactly and what product do you want to activate.
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Old 10-30-2016, 04:47   #7 (permalink)
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if still the same i will post it here
we want to activate
Infinity-Box/Dongle software activation for Infinity [BEST], Chinese Miracle-2 and 1 year support included
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Old 10-31-2016, 05:08   #8 (permalink)
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the problem still the same
still cannot activate. no serial found
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Old 10-31-2016, 08:51   #9 (permalink)
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we really need help on this. still cannot activate
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Old 10-31-2016, 12:25   #10 (permalink)
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infinity team what happen here? no reply until now from you. you said already ok but why cannot activate to best and cm2?
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Old 10-31-2016, 22:17   #11 (permalink)
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Your Box/Dongle Type is Infinity Box/Dongle but not [BEST] !
You must select this product: Infinity-Box/Dongle 1 year Updates/Support Renew, Chinese Miracle-2 included
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Old 11-02-2016, 09:01   #12 (permalink)
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its ok now.
thanks infinity
Quote:
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
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