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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 08-02-2016, 10:45   #1 (permalink)
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problem with the entrance on the online service


I have a problem with the entrance on the online service, I can not even see any deadline for support or to order unlock or buy logs.
Log Best:
Card serial: 5B9571EC
Card type: BEST Dongle
Card password: XXXXXX

Link to my account: http://user.infinity-box.com
Login: 035B9571EC

Connecting to server...

Error with message : HTTP/1.1 500 Access denied `035B9571EC`

In the account according to the map, too, does not go. I would like to deal first with this situation first before anything or renew.
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Old 08-02-2016, 18:28   #2 (permalink)
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Quote:
Originally Posted by Mumang View Post
I have a problem with the entrance on the online service, I can not even see any deadline for support or to order unlock or buy logs.
Log Best:
Card serial: 5B9571EC
Card type: BEST Dongle
Card password: XXXXXX

Link to my account: http://user.infinity-box.com
Login: 035B9571EC

Connecting to server...

Error with message : HTTP/1.1 500 Access denied `035B9571EC`

In the account according to the map, too, does not go. I would like to deal first with this situation first before anything or renew.
Hello,

Correct Username: 005B9571EC

Please update [BEST] configuration file with your Username/Password.
Instruction - Technical Support ? View topic - "Authentication failed" probelm & solution
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Old 08-03-2016, 11:26   #3 (permalink)
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Join Date: May 2009
Posts: 248
Member: 1038939
Status: Offline
Thanks Meter: 99
Don't work...

Link to my account: http://user.infinity-box.com
Login: 005B9571EC

Connecting to server...

Error with message : HTTP/1.1 500 Access denied `005B9571EC`
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Old 08-03-2016, 12:14   #4 (permalink)
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Quote:
Originally Posted by Mumang View Post
Don't work...

Link to my account: http://user.infinity-box.com
Login: 005B9571EC

Connecting to server...

Error with message : HTTP/1.1 500 Access denied `005B9571EC`
Try to login to Web Account.
result ?
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Old 08-03-2016, 13:10   #5 (permalink)
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Error login - Wrong Username or Password
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Old 08-03-2016, 13:16   #6 (permalink)
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Error login - Wrong Username or Password
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Old 08-03-2016, 14:38   #7 (permalink)
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Join Date: May 2005
Location: uae
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Hello,

To reset your IOS password please make this:

1. Go to https://user.infinity-box.com/?do=passwordreset
2. Enter your Username
3. Enter your e-mail address
4. Click to "Reset Password" button
5. Check your mailbox, you will see an e-mail with special link
6. Click to link
7. You will get Temporary Password
8. Go to https://user.infinity-box.com
9. Enter your Login
10. Enter your Temporary Password
11. Click to "Settings" menu
12. Enter your (Current) Temporary Password
13. Enter your New Own Password
14. Enter your New Own Password again
15. Click to "Ok"
Process completed

If you will have any problem - tell me at what STEP you have a problem exactly !
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