problem infinity box cannot update

[lovezubi]

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 12/1/2016 1:21:59 PM ----------
DongleManager [Infinity-Box] v1.67 [12/1/2016 1:21:59 PM]
PC HWID: B6C7107F1297A08F64C0781FF79CA015
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000110D00001942
Type: Main Infinity-Box/Dongle S/N: 5E86110D Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


regards faisal

[InfinityHelp]

Originally Posted by lovezubi

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 12/1/2016 1:21:59 PM ----------
DongleManager [Infinity-Box] v1.67 [12/1/2016 1:21:59 PM]
PC HWID: B6C7107F1297A08F64C0781FF79CA015
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000110D00001942
Type: Main Infinity-Box/Dongle S/N: 5E86110D Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


regards faisal

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME