problem in updating card i just buy this dongle today - GSM-Forum

abdullacool33 · 11-30-2015, 17:12

==== [11/30/2015 9:23:46 PM] ====
DongleManager [Infinity-Box] v1.60 [11/30/2015 9:23:49 PM]
PC HWID: EE2BAC746523D290471E9948FA8E0047
Box/Dongle searching...
Card-Reader: FT SCR2000 0
HWID: 01018E7720281292
Box/Dongle is not found

==== [11/30/2015 9:23:56 PM] ====
Box/Dongle searching...
HWID: 01018E7720281292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: inf
HWID: 01018E7720281292
Box/Dongle type selected: inf
---------- Process started: 11/30/2015 9:24:11 PM ----------
DongleManager [Infinity-Box] v1.60 [11/30/2015 9:24:12 PM]
PC HWID: EE2BAC746523D290471E9948FA8E0047
Card-Reader: FT SCR2000 0
HWID: 01018E7720281292
Type: inf S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]

==== [11/30/2015 9:35:07 PM] ====

YellowBoss · 11-30-2015, 17:35

Hello,

There is an open ticket already for this Dongle in our system.
Do you need answer here or via e-mail.

abdullacool33 · 11-30-2015, 18:38

I need Answer in email sir

**InfinitySupport** · 11-30-2015, 19:34

Quote:

Originally Posted by abdullacool33

I need Answer in email sir

e-mail ticket has been closed by supporter already with reason "discussion moved to support forum".

Should I ask supporters to answer here or do you want to send another e-mail ?

abdullacool33 · 11-30-2015, 20:08

Ok no problem u can give answer here but give fast as possible

**InfinitySupport** · 11-30-2015, 20:35

Quote:

Originally Posted by abdullacool33

Ok no problem u can give answer here but give fast as possible

ok no problem but now you should wait some time so your ticket comes to another supporter. it may takes several hours. and do not forget what time is it now.

its an ordinary beginners fault, they trying to make many forum posts an send many mails ato different support departments. but result of such action just a delay with service

**InfinitySupport** · 11-30-2015, 20:36

also pls read this - http://forum.gsmhosting.com/vbb/f296...rules-2019363/

YellowBoss · 11-30-2015, 21:52

1. Update your Card-Reader Drivers:

Drivers - http://server1.infinity-box.com/down...Fetian_FT2K.7z
Instruction - http://server1.infinity-box.com/down...er_drivers.pdf

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME

- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid forever-blocked Dongle !
- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 (three) tries

abdullacool33 · 12-01-2015, 05:57

I update the dongle driver and also change smart card reader but same problem here is log

==== [12/1/2015 10:20:30 AM] ====
DongleManager [Infinity-Box] v1.60 [12/1/2015 10:20:31 AM]
PC HWID: EE2BAC746523D290471E9948FA8E0047
Box/Dongle searching...
Card-Reader: FT SCR2000 0
HWID: 01018E7720281292
Box/Dongle is not found

==== [12/1/2015 10:20:45 AM] ====
Box/Dongle searching...
HWID: 01018E7720281292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: inf
HWID: 01018E7720281292
Box/Dongle type selected: inf
---------- Process started: 12/1/2015 10:21:03 AM ----------
DongleManager [Infinity-Box] v1.60 [12/1/2015 10:21:03 AM]
PC HWID: EE2BAC746523D290471E9948FA8E0047
Card-Reader: FT SCR2000 0
HWID: 01018E7720281292
Type: inf S/N: -------- Version:
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.

YellowBoss · 12-01-2015, 09:03

Try again now.
Result ?

abdullacool33 · 12-01-2015, 10:59

Another error

==== [12/1/2015 3:16:06 PM] ====
DongleManager [Infinity-Box] v1.60 [12/1/2015 3:16:08 PM]
PC HWID: EE2BAC746523D290471E9948FA8E0047
Box/Dongle searching...
Card-Reader: FT SCR2000 0
HWID: 01018E7720281292
Box/Dongle is not found

==== [12/1/2015 3:16:16 PM] ====
Box/Dongle searching...
HWID: 01018E7720281292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: inf
HWID: 01018E7720281292
Box/Dongle type selected: inf
---------- Process started: 12/1/2015 3:16:29 PM ----------
DongleManager [Infinity-Box] v1.60 [12/1/2015 3:16:29 PM]
PC HWID: EE2BAC746523D290471E9948FA8E0047
Card-Reader: FT SCR2000 0
HWID: 01018E7720281292
Type: inf S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Last APDU: 133 sec
Card returned error - 0000 at 87/8450
Error upgrading applets:
Card returned error - 0000 at 87/8450
Disconnected

YellowBoss · 12-01-2015, 11:29

1. Update your Card-Reader Drivers:

Drivers - http://server1.infinity-box.com/down...Fetian_FT2K.7z
Instruction - http://server1.infinity-box.com/down...er_drivers.pdf

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME

- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid forever-blocked Dongle !
- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 (three) tries

abdullacool33 · 12-01-2015, 12:04

I updated 2 times but same error

YellowBoss · 12-01-2015, 13:16

Quote:

Originally Posted by abdullacool33

I updated 2 times but same error

Its well-known problem with drivers version.
Are you sure you have updated drivers according to instruction ?

You should update drivers according to instruction and then update Dongle once again.
If you have another Card-reader you can insert Card into another Reader and update card.

abdullacool33 · 12-01-2015, 15:03

No bro its not problem in driver all driver are ok and i have driver version 2.5.9.1202 and i also change smart card reader but same error occur and u can check it remotely what the problem is because all driver are ok

11-30-2015, 17:12	#1 (permalink)
abdullacool33 Freak Poster Join Date: Dec 2014 Posts: 101 Member: 2308972 Status: Offline Thanks Meter: 10	problem in updating card i just buy this dongle today ==== [11/30/2015 9:23:46 PM] ==== DongleManager [Infinity-Box] v1.60 [11/30/2015 9:23:49 PM] PC HWID: EE2BAC746523D290471E9948FA8E0047 Box/Dongle searching... Card-Reader: FT SCR2000 0 HWID: 01018E7720281292 Box/Dongle is not found ==== [11/30/2015 9:23:56 PM] ==== Box/Dongle searching... HWID: 01018E7720281292 Select Box/Dongle Type: instead of Autodetect Box/Dongle type selected: inf HWID: 01018E7720281292 Box/Dongle type selected: inf ---------- Process started: 11/30/2015 9:24:11 PM ---------- DongleManager [Infinity-Box] v1.60 [11/30/2015 9:24:12 PM] PC HWID: EE2BAC746523D290471E9948FA8E0047 Card-Reader: FT SCR2000 0 HWID: 01018E7720281292 Type: inf S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0010] Dongle authentication failed. Contact to [email protected] ==== [11/30/2015 9:35:07 PM] ====

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

11-30-2015, 17:35	#2 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,458 Member: 1043909 Status: Offline Thanks Meter: 60,926	Hello, There is an open ticket already for this Dongle in our system. Do you need answer here or via e-mail.

11-30-2015, 18:38	#3 (permalink)
abdullacool33 Freak Poster Join Date: Dec 2014 Posts: 101 Member: 2308972 Status: Offline Thanks Meter: 10	I need Answer in email sir

11-30-2015, 20:08	#5 (permalink)
abdullacool33 Freak Poster Join Date: Dec 2014 Posts: 101 Member: 2308972 Status: Offline Thanks Meter: 10	Ok no problem u can give answer here but give fast as possible

11-30-2015, 20:36	#7 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	also pls read this - http://forum.gsmhosting.com/vbb/f296...rules-2019363/

11-30-2015, 21:52	#8 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,458 Member: 1043909 Status: Offline Thanks Meter: 60,926	1. Update your Card-Reader Drivers: Drivers - http://server1.infinity-box.com/down...Fetian_FT2K.7z Instruction - http://server1.infinity-box.com/down...er_drivers.pdf Also you can insert Smart-Card into another Card-Reader. 2. Run DongleManager 3. Update Dongle firmware now ONLY ONE TIME - DO NOT use any kind of usb sharing/trace/spy/debug software to avoid forever-blocked Dongle ! - DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 (three) tries

12-01-2015, 05:57	#9 (permalink)
abdullacool33 Freak Poster Join Date: Dec 2014 Posts: 101 Member: 2308972 Status: Offline Thanks Meter: 10	I update the dongle driver and also change smart card reader but same problem here is log ==== [12/1/2015 10:20:30 AM] ==== DongleManager [Infinity-Box] v1.60 [12/1/2015 10:20:31 AM] PC HWID: EE2BAC746523D290471E9948FA8E0047 Box/Dongle searching... Card-Reader: FT SCR2000 0 HWID: 01018E7720281292 Box/Dongle is not found ==== [12/1/2015 10:20:45 AM] ==== Box/Dongle searching... HWID: 01018E7720281292 Select Box/Dongle Type: instead of Autodetect Box/Dongle type selected: inf HWID: 01018E7720281292 Box/Dongle type selected: inf ---------- Process started: 12/1/2015 10:21:03 AM ---------- DongleManager [Infinity-Box] v1.60 [12/1/2015 10:21:03 AM] PC HWID: EE2BAC746523D290471E9948FA8E0047 Card-Reader: FT SCR2000 0 HWID: 01018E7720281292 Type: inf S/N: -------- Version: Connecting to server Connection to server failedSocket Error # 10061 Connection refused.

12-01-2015, 09:03	#10 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,458 Member: 1043909 Status: Offline Thanks Meter: 60,926	Try again now. Result ?

12-01-2015, 10:59	#11 (permalink)
abdullacool33 Freak Poster Join Date: Dec 2014 Posts: 101 Member: 2308972 Status: Offline Thanks Meter: 10	Another error ==== [12/1/2015 3:16:06 PM] ==== DongleManager [Infinity-Box] v1.60 [12/1/2015 3:16:08 PM] PC HWID: EE2BAC746523D290471E9948FA8E0047 Box/Dongle searching... Card-Reader: FT SCR2000 0 HWID: 01018E7720281292 Box/Dongle is not found ==== [12/1/2015 3:16:16 PM] ==== Box/Dongle searching... HWID: 01018E7720281292 Select Box/Dongle Type: instead of Autodetect Box/Dongle type selected: inf HWID: 01018E7720281292 Box/Dongle type selected: inf ---------- Process started: 12/1/2015 3:16:29 PM ---------- DongleManager [Infinity-Box] v1.60 [12/1/2015 3:16:29 PM] PC HWID: EE2BAC746523D290471E9948FA8E0047 Card-Reader: FT SCR2000 0 HWID: 01018E7720281292 Type: inf S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... DO NOT disconnect Box/Dongle ! WAIT 3-4 minutes ! Last APDU: 133 sec Card returned error - 0000 at 87/8450 Error upgrading applets: Card returned error - 0000 at 87/8450 Disconnected

12-01-2015, 11:29	#12 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,458 Member: 1043909 Status: Offline Thanks Meter: 60,926	1. Update your Card-Reader Drivers: Drivers - http://server1.infinity-box.com/down...Fetian_FT2K.7z Instruction - http://server1.infinity-box.com/down...er_drivers.pdf Also you can insert Smart-Card into another Card-Reader. 2. Run DongleManager 3. Update Dongle firmware now ONLY ONE TIME - DO NOT use any kind of usb sharing/trace/spy/debug software to avoid forever-blocked Dongle ! - DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 (three) tries

12-01-2015, 12:04	#13 (permalink)
abdullacool33 Freak Poster Join Date: Dec 2014 Posts: 101 Member: 2308972 Status: Offline Thanks Meter: 10	I updated 2 times but same error

12-01-2015, 15:03	#15 (permalink)
abdullacool33 Freak Poster Join Date: Dec 2014 Posts: 101 Member: 2308972 Status: Offline Thanks Meter: 10	No bro its not problem in driver all driver are ok and i have driver version 2.5.9.1202 and i also change smart card reader but same error occur and u can check it remotely what the problem is because all driver are ok