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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 02-23-2010, 16:44   #1 (permalink)
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requested update new version for mmodul infinity


infinity team .. please ask for mmodule.v.3.18 update infinity.tnq
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Old 02-23-2010, 17:30   #2 (permalink)
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Originally Posted by suratman View Post
infinity team .. please ask for mmodule.v.3.18 update infinity.tnq
Hello,

Could you, please, explain the problem little bit more detailed.
Thank you !
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Old 02-23-2010, 21:59   #3 (permalink)
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Its time for LG update!
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Old 02-23-2010, 22:21   #4 (permalink)
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Originally Posted by dragc2 View Post
Its time for LG update!
Hello,

We are trying to make everything what we can to support new models as soon as possible.
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Old 02-24-2010, 15:02   #5 (permalink)
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maybe someone can help update the latest version uploud for infinity, because I can not downloud on his support.Thank you
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Old 02-24-2010, 15:03   #6 (permalink)
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Identification: base
Dongle serial No (S/N): 139xxxxx
Firmware version: 0112.xx
Dongle status: activated
"UK edition" status: Off
Last launched application: 001A v.0303
Active modules:
- 00: base
Support area: http://www.infinity-box.com
- Username: 139Cxxxxx
- Password:
Dongle support area login/password is incorrect, contact to support:
e-mail: [email protected]
subject: support area login/password is incorrect
mail body: text from this window
Dongle parameters checksum: A6B4xx
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Old 02-24-2010, 15:13   #7 (permalink)
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Quote:
Originally Posted by suratman View Post
Identification: base
Dongle serial No (S/N): 139xxxxx
Firmware version: 0112.xx
Dongle status: activated
"UK edition" status: Off
Last launched application: 001A v.0303
Active modules:
- 00: base
Support area: http://www.infinity-box.com
- Username: 139Cxxxxx
- Password:
Dongle support area login/password is incorrect, contact to support:
e-mail: [email protected]
subject: support area login/password is incorrect
mail body: text from this window

Dongle parameters checksum: A6B4xx
Please, read an instruction and follow it.
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Old 02-24-2010, 17:24   #8 (permalink)
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infinity can now updated, but the problem is now the file is on the support can not downloud, please ..... thank you
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Old 02-24-2010, 18:21   #9 (permalink)
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Quote:
Originally Posted by suratman View Post
infinity can now updated, but the problem is now the file is on the support can not downloud, please ..... thank you
Hello,

How to fix problems with support area:

1. Try to login in support area again
2. Read error messages very carefully and follow by advices that you can see in support area
3. Try to login in another support area mirror
4. Read error messages very carefully and follow by advices that you can see in support area

If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction:

1. Run DongleManager
2. Make "Read S/N" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong.

Don't forget to include in your mail detailed information what is the problem with your dongle.
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