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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-23-2017, 09:28   #1 (permalink)
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Server answer:[0006] Your account is temporary suspended.


== DongleManager [Infinity] v1.70 [5/23/2017 12:50:19] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002569FFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 21BE569F
Firmware version: 0112.02
=== Process started: 5/23/2017 12:50:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2
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Old 05-24-2017, 05:24   #2 (permalink)
Freak Poster
 
Join Date: Aug 2009
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sir not reply this my problem

plz solution my probelm
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Old 05-24-2017, 18:38   #3 (permalink)
Freak Poster
 
Join Date: Aug 2009
Location: india
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Plz answer my problem how to solv my problrm
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Old 05-24-2017, 18:40   #4 (permalink)
Freak Poster
 
Join Date: Aug 2009
Location: india
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Your account is temporary suspended. See problem reason in log file

Quote:
Originally Posted by fayza View Post
plz solution my probelm
== DongleManager [Infinity] v1.70 [5/23/2017 12:50:19] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002569FFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 21BE569F
Firmware version: 0112.02
=== Process started: 5/23/2017 12:50:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2
  Reply With Quote
Old 05-25-2017, 09:58   #5 (permalink)
Product Supporter
 
Join Date: Jun 2009
Posts: 26,202
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I think you know well that your Smart-Card is damaged.
Anyway try to update it now ONLY ONE TIME !
Result ?
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