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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-14-2017, 10:38   #1 (permalink)
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Server answer:[0031] Dongle identification data damaged


=== DongleManager [Infinity] v1.70 [5/14/2017 13:37:04] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 00014EDCFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 023A4EDC
Firmware version: 0134.02
=== Process started: 5/14/2017 13:37:08 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 05-14-2017, 13:29   #2 (permalink)
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no reply infiniy team wake up bro.....i need your help please lead meeeeeeeee
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Old 05-14-2017, 15:37   #3 (permalink)
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Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
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Old 05-15-2017, 00:30   #4 (permalink)
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Quote:
Originally Posted by ximasim View Post
no reply infiniy team wake up bro.....i need your help please lead meeeeeeeee
wake up bro and read your previous thread !
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Old 05-15-2017, 03:51   #5 (permalink)
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I know what did i said bro i need the solution can u provide me the solution ????
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Old 05-15-2017, 03:54   #6 (permalink)
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Sir again the same problem rise up.if u dnt want to solve then let me know .then i will have to arrange alternative....thnx
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Old 05-15-2017, 18:41   #7 (permalink)
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Sir. You must find your INITIAL thread !
You have an answer there.
Should I search that thread for you ?
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Old 05-16-2017, 06:50   #8 (permalink)
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send +receive error.iso7816 error (JVM error that has no secofoed diagnosis)



thanx sir............................actually im willing to repair this box...for me box is more reliable comparatively then dongles
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Old 05-16-2017, 11:02   #9 (permalink)
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thanx sir. please check your first thread for an answer.
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Old 05-04-2018, 14:57   #10 (permalink)
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sir plz solve my problem
=== DongleManager [Infinity] v1.70 [5/4/2018 17:36:07] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000092D87CF94082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): CF3092D8
Firmware version: 0135.02
=== Process started: 5/4/2018 17:36:08 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 05-04-2018, 21:06   #11 (permalink)
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Quote:
Originally Posted by nomi619 View Post
sir plz solve my problem
=== DongleManager [Infinity] v1.70 [5/4/2018 17:36:07] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000092D87CF94082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): CF3092D8
Firmware version: 0135.02
=== Process started: 5/4/2018 17:36:08 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware
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Old 09-13-2018, 16:18   #12 (permalink)
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Hi Infinity Team
My Infinity is not open show
WARNING. DONGLE MISCONFAGRATION
HELP PLEASE
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Old 09-13-2018, 18:09   #13 (permalink)
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Quote:
Originally Posted by Imdad Khan View Post
Hi Infinity Team
My Infinity is not open show
WARNING. DONGLE MISCONFAGRATION
HELP PLEASE
Hello,

What to do - http://www.infinity-box.com/support/?r=4
Waiting for your result, information and fault.bin file.
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