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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-29-2014, 15:10   #1 (permalink)
Freak Poster
 
Join Date: Apr 2005
Age: 39
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Server reported error:[0010] Dongle authentication failed. Retry upgrade


Hi
I paid 1 year support yesterday but when I want to upgrade my smart card I have this error
----------Process started: 29/10/2014 13:53:46----------
DongleManager version: 1.53
PC HWID: 29CB37E5380A3E7564A6625792EF963C
Card-Reader: FT SCR2000 0
Card type: inf
Repair mode active
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: 319F9E10, Firmware: 0120
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Identification check error:
Server reported error:[0010] Dongle authentication failed. Retry upgrade.

please help
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Old 10-29-2014, 16:42   #2 (permalink)
Product Supporter
 
Join Date: Jun 2009
Posts: 26,153
Member: 1043909
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Hello,

- Update your Card-Reader Drivers:

- Drivers
http://server1.infinity-box.com/down...T2K_x32_x64.7z

- Instruction
http://server1.infinity-box.com/down...er_drivers.pdf

If you have another Card-Reader you can insert Infinity Smart-Card into another Card-Reader.
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Old 10-29-2014, 17:24   #3 (permalink)
Freak Poster
 
Join Date: Apr 2005
Age: 39
Posts: 306
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driver installed correctely
card reader changed some problem

==== [29/10/2014 16:20:03] ====
Dongle Manager [Infinity Box] v1.53
Card type selected: inf
Dongle can't be found:
Card with specified AID not found
Card type selected: inf
----------Process started: 29/10/2014 16:20:14----------
DongleManager version: 1.53
PC HWID: 84933F3D419F8FB73B1671714108653B
Card-Reader: Gemalto e-gate Smart Card 0
Card type: inf
Repair mode active
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: 319F9E10, Firmware: 0120
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Identification check error:
Server reported error:[0010] Dongle authentication failed. Retry upgrade.
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Old 10-29-2014, 22:06   #4 (permalink)
Product Supporter
 
Join Date: Jun 2009
Posts: 26,153
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Quote:
Originally Posted by hassenmob View Post
driver installed correctely
card reader changed some problem

==== [29/10/2014 16:20:03] ====
Dongle Manager [Infinity Box] v1.53
Card type selected: inf
Dongle can't be found:
Card with specified AID not found
Card type selected: inf
----------Process started: 29/10/2014 16:20:14----------
DongleManager version: 1.53
PC HWID: 84933F3D419F8FB73B1671714108653B
Card-Reader: Gemalto e-gate Smart Card 0
Card type: inf
Repair mode active
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: 319F9E10, Firmware: 0120
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Identification check error:
Server reported error:[0010] Dongle authentication failed. Retry upgrade.
Thsi means Drivers or Card-reader problem.

Please read my instruction once again and install Drivers from my link !
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