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Reload this Page Server reported error:[0031] Dongle identification data damaged
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Old 05-06-2016, 05:19   #1 (permalink)
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Server reported error:[0031] Dongle identification data damaged

Server reported error:[0031] Dongle identification data damaged


Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 5/6/2016 9:07:55 AM ----------
DongleManager [Infinity-Box] v1.61 [5/6/2016 9:07:55 AM]
PC HWID: A1C564B8E2902D74BCCA053AE90B96B4
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00001B1100001942
Type: inf S/N: xxxxxx Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]




DongleManager [Infinity-Box] v1.61 [5/6/2016 9:16:33 AM]
PC HWID: A1C564B8E2902D74BCCA053AE90B96B4
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00001B1100001942
Box/Dongle Serial No (S/N): xxxxxxx
Firmware version: 0130.02
Box/Dongle Status: 62
"UK edition" status: Off
Last launched Application: 0030 v.0146
Active modules:
- 00: inf v.0130
Online Service Account: Infinity-Box - Online Service
- Username: 0053421B11
- Password: xxxxxxxx
Box/Dongle key: 7F90F6BAF9B013C6
Box/Dongle Identification data is damaged, ErrorCode #62
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Old 05-06-2016, 10:09   #2 (permalink)
ghr
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ur dongle card is blocked and expire neeeded new card
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Old 05-06-2016, 13:23   #3 (permalink)
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Quote:
Originally Posted by ghr View Post
ur dongle card is blocked and expire neeeded new card
You are ccompletely wrong !
Please do not share wrong rumors.

Thank yo !
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Old 05-06-2016, 13:24   #4 (permalink)
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@Suny125

Please follow this instruction - ​http://forum.gsmhosting.com/vbb/f641...ocked-1997887/
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Old 06-12-2016, 10:09   #5 (permalink)
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Error #62:
1. Check and clean your PC for viruses
2. Download and install latest Infinity software from support area.
3. Find in folder with CM2 or [BEST] software file fault.bin and attach this file to your e-mail (if you do not have this file - do not attach it to e-mail)
4. Contact to [email protected] and confirm that operations 1. + 2. + 3. done (include in your e-mail information about your Box/Dongle S/N)
6. Wait special instruction from support !



ALL instruction tried but same result pls solved my boxx
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Old 06-12-2016, 10:49   #6 (permalink)
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Quote:
Originally Posted by im3022 View Post
Error #62:
1. Check and clean your PC for viruses
2. Download and install latest Infinity software from support area.
3. Find in folder with CM2 or [BEST] software file fault.bin and attach this file to your e-mail (if you do not have this file - do not attach it to e-mail)
4. Contact to [email protected] and confirm that operations 1. + 2. + 3. done (include in your e-mail information about your Box/Dongle S/N)
6. Wait special instruction from support !



ALL instruction tried but same result pls solved my boxx
Dear Sir,

Please try once again from 1. to 6.
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Old 06-12-2016, 13:52   #7 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Dear Sir,

Please try once again from 1. to 6.
im 3 to 4 time tried but same pls check me private on sonork 100.1608453 or skype imranmobile302
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Old 06-12-2016, 21:06   #8 (permalink)
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1. Check and clean your PC for viruses

done ?
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Old 06-13-2016, 05:08   #9 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
1. Check and clean your PC for viruses

done ?
Mr.yellow boss im try to 4 or 5 system but same problems show


but Other CM2 Key aor infinity box 100% ok working

this my box not working
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Old 06-13-2016, 08:29   #10 (permalink)
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Dear Sir,

We have spend a lot of time but you simply ignore our advices.

Now please answer:

1. Check and clean your PC for viruses

done ?
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Old 06-14-2016, 05:47   #11 (permalink)
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Yellow Boss im new windows install all virus clear downloads infinity web driver instal and infinity new setup downloads but same show
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Old 06-14-2016, 22:53   #12 (permalink)
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2. Download and install latest Infinity software from support area.

Done ?
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Old 06-15-2016, 05:54   #13 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
2. Download and install latest Infinity software from support area.

Done ?

im already this try but same result
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Old 06-15-2016, 06:56   #14 (permalink)
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Quote:
Originally Posted by im3022 View Post
im already this try but same result
You are very good !
Now make this:
3. Find in folder with CM2 or [BEST] software file fault.bin and attach this file to your e-mail (if you do not have this file - do not attach it to e-mail)
4. Contact to [email protected] and confirm that operations 1. + 2. + 3. done (include in your e-mail information about your Box/Dongle S/N)
6. Wait special instruction from support !
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Old 07-12-2016, 06:54   #15 (permalink)
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Serial Number: 53421B11
Username: 0053421B11
Token Type: Infinity-Box/Dongle
Registered: 2008-09-09
Expired: 2016-02-21
Account Status: Active
Firmware Version: 0130
Hardware Status: Ok


ORANGE Mobile®: Operation: Infinity-Box/Dongle 2 years Updates/Support Renew, Chinese Miracle-2 included

Infinity-Box/Dongle S/N: 53421B11
Support period end date: 2016-02-21 13:25:45
Renew period: 731 Days from Now
[7:48:14 AM] ORANGE Mobile®: Instruction:
1. Upgrade Box/Dongle firmware with DongleManager
2. You will be able to use software updates and access Support Area in several hours

Order ID: 737206
Operation: Infinity-Box/Dongle 2 years Updates/Support Renew, Chinese Miracle-2 included (679)




But Same error DONGLE IS BLOCKED


Pls solved my Infinity box
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