Smart-Card/Dongle/Box update Problems and Solutions - Page 25 - GSM-Forum

ahmadkhan007 · 11-28-2016, 14:03

Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 11/28/2016 7:03:00 AM ----------
DongleManager [Infinity-Box] v1.61 [11/28/2016 7:03:00 AM]
PC HWID: 339A9A827400513F81F53B20B579C307
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000A04D7CF94082
Type: inf S/N: C392A04D Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]

ahmadkhan007 · 11-28-2016, 14:04

this file fault.bin not find in any folder best or cm2

mobilna klinika · 11-28-2016, 16:46

infinity box problem Card death again??????
==== [11/20/2016 7:01:50 PM] ====
DongleManager [Infinity-Box] v1.63 [11/20/2016 7:01:55 PM]
PC HWID: 3EF2CEC1AB3B7598556921FE76236310
Box/Dongle searching...
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000322DB00001942
Box/Dongle Serial No (S/N): CD7E22DB
Firmware version: 0134.02
"UK edition" status: Off
Last launched Application: 0034 v.0100
Activations:
- 00: Main Infinity-Box/Dongle v.0134
- 02: Language Editor v.0122
- 03: [BEST] v.0122
Online Service Account: http://www.infinity-box.com/service
- Username: 00CD7E22DB
- Password: YFMTagnw
External Activations:
- SPT-Box
- GB-Key
- GB-Key (Activation)

==== [11/28/2016 11:16:21 AM] ====
DongleManager [Infinity-Box] v1.63 [11/28/2016 11:16:23 AM]
PC HWID: 3EF2CEC1AB3B7598556921FE76236310
Dongle can't be found:
Error when listing readers
SmartCard API error #2148532270
Cannot find a smart card reader.

What to do????

InfinityHelp · 11-28-2016, 23:50

Quote:

Originally Posted by M ASIF

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 11/28/2016 2:42:57 PM ----------
DongleManager [Infinity-Box] v1.67 [11/28/2016 2:42:57 PM]
PC HWID: A86F2BF62F5173112FAA7DAE0BDA49CA
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0006AA7E18201292
Type: [BEST] S/N: CA05AA7E Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME

InfinityHelp · 11-28-2016, 23:51

Quote:

Originally Posted by jayakusniadi

the step is following, but still not working, help imedietly

you must answer imedietly what was your steps and what is not working

InfinityHelp · 11-28-2016, 23:52

Quote:

Originally Posted by ahmadkhan007

Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 11/28/2016 7:03:00 AM ----------
DongleManager [Infinity-Box] v1.61 [11/28/2016 7:03:00 AM]
PC HWID: 339A9A827400513F81F53B20B579C307
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000A04D7CF94082
Type: inf S/N: C392A04D Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME

InfinityHelp · 11-28-2016, 23:54

Quote:

Originally Posted by mobilna klinika

infinity box problem Card death again??????
==== [11/20/2016 7:01:50 PM] ====
DongleManager [Infinity-Box] v1.63 [11/20/2016 7:01:55 PM]
PC HWID: 3EF2CEC1AB3B7598556921FE76236310
Box/Dongle searching...
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000322DB00001942
Box/Dongle Serial No (S/N): CD7E22DB
Firmware version: 0134.02
"UK edition" status: Off
Last launched Application: 0034 v.0100
Activations:
- 00: Main Infinity-Box/Dongle v.0134
- 02: Language Editor v.0122
- 03: [BEST] v.0122
Online Service Account: http://www.infinity-box.com/service
- Username: 00CD7E22DB
- Password: YFMTagnw
External Activations:
- SPT-Box
- GB-Key
- GB-Key (Activation)

==== [11/28/2016 11:16:21 AM] ====
DongleManager [Infinity-Box] v1.63 [11/28/2016 11:16:23 AM]
PC HWID: 3EF2CEC1AB3B7598556921FE76236310
Dongle can't be found:
Error when listing readers
SmartCard API error #2148532270
Cannot find a smart card reader.

What to do????

Try to insert card into another card-reader.
result ?

artoss · 11-29-2016, 00:46

Please, help me!!!!
warning: dongle misconfiguration

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 29.11.2016 2:41:42 ----------
DongleManager [Infinity-Box] v1.67 [29.11.2016 2:41:42]
PC HWID: EBF9A0604626F2A7059D22AAEFA73252
Card-Reader: USB Smart Card Reader 0
HWID: 0000D0CE00001942
Type: Main Infinity-Box/Dongle S/N: 773BD0CE Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to ****************************

jayakusniadi · 11-29-2016, 03:39

Quote:

Originally Posted by InfinityHelp

you must answer imedietly what was your steps and what is not working

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 11/29/2016 9:34:11 AM ----------
DongleManager [Infinity-Box] v1.67 [11/29/2016 9:34:11 AM]
PC HWID: 4ECB70E4B6436E40C8267ED717108A87
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000F9B47CEC4082
Type: Main Infinity-Box/Dongle S/N: D3BDF9B4 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
---------- Process finished: 11/29/2016 9:34:33 AM ----------
DongleManager [Infinity-Box] v1.67 [11/29/2016 9:34:33 AM]
PC HWID: 4ECB70E4B6436E40C8267ED717108A87
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000F9B47CEC4082
Box/Dongle Serial No (S/N): D3BDF9B4
Firmware version: 0134.02
=> Activations:
- 00: Main Infinity-Box/Dongle v.0134

cellcare prasad · 11-29-2016, 08:57

I AM FACING THIS PROBLEM MY CARD BLOCKED

DongleManager [Infinity-Box] v1.66 [11/29/2016 1:26:43 PM]
PC HWID: A73BEC666EC0CD34639063D7AACD1A64
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000EC4B12BF4082
Type: Main Infinity-Box/Dongle S/N: BF00EC4B Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

vadimv · 11-29-2016, 10:09

Hello! I have same problem here:

Type: [BEST] S/N: 1B056470 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

How to solve this?

FuFeNu · 11-29-2016, 10:44

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 11/29/2016 5:42:03 PM ----------
DongleManager [Infinity-Box] v1.64 [11/29/2016 5:42:03 PM]
PC HWID: 6AE0B9BE52010507ED0CBFCD3BFA411E
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000FA167CEC4082
Type: Main Infinity-Box/Dongle S/N: D447FA16 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to

pls help

Tammam_1 · 11-29-2016, 16:02

Iam trying to update my dongle to get free trial of cm2 spd ..
I get this error ,, help

Quote:

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 29/11/2016 04:59:28 ã ----------
DongleManager [Infinity-Box] v1.67 [29/11/2016 04:59:28 ã]
PC HWID: CCB5E02DB6959D2F333016FC653C7395
Card-Reader: DITS CCID Smart Card Reader 0
HWID: 0101A67E04101292
Type: [BEST] S/N: 2F74A67E Version: 0118.04
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.

PIN2.PORWAL · 11-29-2016, 16:19

Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 11/29/2016 8:48:52 PM ----------
DongleManager [Infinity-Box] v1.67 [11/29/2016 8:48:52 PM]
PC HWID: BA490E99B116500D2B79EB0F5219EE6A
Card-Reader: FT SCR2000 0
HWID: 00001FB57CEC4082
Type: Main Infinity-Box/Dongle S/N: CD011FB5 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

PIN2.PORWAL · 11-29-2016, 16:21

Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 11/29/2016 8:48:52 PM ----------
DongleManager [Infinity-Box] v1.67 [11/29/2016 8:48:52 PM]
PC HWID: BA490E99B116500D2B79EB0F5219EE6A
Card-Reader: FT SCR2000 0
HWID: 00001FB57CEC4082
Type: Main Infinity-Box/Dongle S/N: CD011FB5 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
125.17.185.198 [CD011FB5] Allowed today: 40 Downloaded today: 0 Downloaded total: 0 Valid: 2017-05-25 [Log out]

11-28-2016, 14:03	#361 (permalink)
ahmadkhan007 Freak Poster Join Date: Mar 2006 Location: peshawar,pakistan Posts: 312 Member: 241705 Status: Offline Thanks Meter: 4,294,967,295	Box/Dongle type selected: inf Box/Dongle found: inf ---------- Process started: 11/28/2016 7:03:00 AM ---------- DongleManager [Infinity-Box] v1.61 [11/28/2016 7:03:00 AM] PC HWID: 339A9A827400513F81F53B20B579C307 Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0000A04D7CF94082 Type: inf S/N: C392A04D Version: 0132.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]

11-28-2016, 14:04	#362 (permalink)
ahmadkhan007 Freak Poster Join Date: Mar 2006 Location: peshawar,pakistan Posts: 312 Member: 241705 Status: Offline Thanks Meter: 4,294,967,295	this file fault.bin not find in any folder best or cm2

11-28-2016, 16:46	#363 (permalink)
mobilna klinika Freak Poster Join Date: Dec 2005 Location: Serbia Posts: 165 Member: 210280 Status: Offline Thanks Meter: 7	infinity box problem Card death again?????? ==== [11/20/2016 7:01:50 PM] ==== DongleManager [Infinity-Box] v1.63 [11/20/2016 7:01:55 PM] PC HWID: 3EF2CEC1AB3B7598556921FE76236310 Box/Dongle searching... Box/Dongle found: Main Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000322DB00001942 Box/Dongle Serial No (S/N): CD7E22DB Firmware version: 0134.02 "UK edition" status: Off Last launched Application: 0034 v.0100 Activations: - 00: Main Infinity-Box/Dongle v.0134 - 02: Language Editor v.0122 - 03: [BEST] v.0122 Online Service Account: http://www.infinity-box.com/service - Username: 00CD7E22DB - Password: YFMTagnw External Activations: - SPT-Box - GB-Key - GB-Key (Activation) ==== [11/28/2016 11:16:21 AM] ==== DongleManager [Infinity-Box] v1.63 [11/28/2016 11:16:23 AM] PC HWID: 3EF2CEC1AB3B7598556921FE76236310 Dongle can't be found: Error when listing readers SmartCard API error #2148532270 Cannot find a smart card reader. What to do????

11-29-2016, 00:46	#368 (permalink)
artoss Junior Member Join Date: Oct 2015 Posts: 8 Member: 2477983 Status: Offline Thanks Meter: 2	Please, help me!!!! warning: dongle misconfiguration Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 29.11.2016 2:41:42 ---------- DongleManager [Infinity-Box] v1.67 [29.11.2016 2:41:42] PC HWID: EBF9A0604626F2A7059D22AAEFA73252 Card-Reader: USB Smart Card Reader 0 HWID: 0000D0CE00001942 Type: Main Infinity-Box/Dongle S/N: 773BD0CE Version: 0134.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to ****************************

11-29-2016, 08:57	#370 (permalink)
cellcare prasad No Life Poster Join Date: Oct 2007 Location: VIZAG,A.P, INDIA Posts: 2,044 Member: 602547 Status: Offline Sonork: 100.1621466 Thanks Meter: 930	I AM FACING THIS PROBLEM MY CARD BLOCKED DongleManager [Infinity-Box] v1.66 [11/29/2016 1:26:43 PM] PC HWID: A73BEC666EC0CD34639063D7AACD1A64 Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0000EC4B12BF4082 Type: Main Infinity-Box/Dongle S/N: BF00EC4B Version: 0134.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged.

11-29-2016, 10:09	#371 (permalink)
vadimv Freak Poster Join Date: Jan 2005 Location: Moldova Posts: 384 Member: 106887 Status: Offline Thanks Meter: 48	Hello! I have same problem here: Type: [BEST] S/N: 1B056470 Version: 0122.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. How to solve this?

11-29-2016, 10:44	#372 (permalink)
FuFeNu Junior Member Join Date: Apr 2007 Location: Philippines Posts: 5 Member: 493541 Status: Offline Sonork: 100.82223 Thanks Meter: 0	Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 11/29/2016 5:42:03 PM ---------- DongleManager [Infinity-Box] v1.64 [11/29/2016 5:42:03 PM] PC HWID: 6AE0B9BE52010507ED0CBFCD3BFA411E Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0000FA167CEC4082 Type: Main Infinity-Box/Dongle S/N: D447FA16 Version: 0134.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0031] Dongle identification data damaged. Contact to pls help

11-29-2016, 16:19	#374 (permalink)
PIN2.PORWAL Freak Poster Join Date: Mar 2011 Posts: 152 Member: 1530628 Status: Offline Thanks Meter: 4	Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 11/29/2016 8:48:52 PM ---------- DongleManager [Infinity-Box] v1.67 [11/29/2016 8:48:52 PM] PC HWID: BA490E99B116500D2B79EB0F5219EE6A Card-Reader: FT SCR2000 0 HWID: 00001FB57CEC4082 Type: Main Infinity-Box/Dongle S/N: CD011FB5 Version: 0134.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

11-29-2016, 16:21	#375 (permalink)
PIN2.PORWAL Freak Poster Join Date: Mar 2011 Posts: 152 Member: 1530628 Status: Offline Thanks Meter: 4	Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 11/29/2016 8:48:52 PM ---------- DongleManager [Infinity-Box] v1.67 [11/29/2016 8:48:52 PM] PC HWID: BA490E99B116500D2B79EB0F5219EE6A Card-Reader: FT SCR2000 0 HWID: 00001FB57CEC4082 Type: Main Infinity-Box/Dongle S/N: CD011FB5 Version: 0134.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today ! 125.17.185.198 [CD011FB5] Allowed today: 40 Downloaded today: 0 Downloaded total: 0 Valid: 2017-05-25 [Log out]