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05-29-2017, 11:18
| #1636 (permalink) |
| Freak Poster   Join Date: Oct 2009 Location: Pakistan
Posts: 170
Member: 1149460 Status: Offline Sonork: 100.1592775 Thanks Meter: 56 | Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0007905C18D61292 === Process started: 5/29/2017 15:12:29 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 please help me to fix this problem BEST REGARDS, S.Niazi |
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05-29-2017, 14:13
| #1637 (permalink) |
| No Life Poster   Join Date: May 2003
Posts: 1,312
Member: 28819 Status: Offline Thanks Meter: 222 | hello i have problem after update === DongleManager [Infinity] v1.70 [5/17/2017 15:35:39] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 00059B5D18201292 === Process started: 5/17/2017 15:35:40 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 thx |
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05-29-2017, 14:34
| #1639 (permalink) |
| No Life Poster  Join Date: Sep 2006 Location: ---> Hope
Posts: 2,028
Member: 355782 Status: Offline Thanks Meter: 1,265 | 1. Install required Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - http://www.infinity-box.com/support/?r=6 Also you can insert Smart-Card into another Card-Reader. 2. Run DongleManager 3. Update Dongle firmware now ONLY ONE TIME - DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries |
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05-29-2017, 14:52
| #1640 (permalink) |
| Freak Poster Join Date: Aug 2009 Location: india Age: 44
Posts: 158
Member: 1090739 Status: Offline Sonork: Hossne Mamun Thanks Meter: 19 | Server answer:[0006] Your account is temporary suspended.plz help == DongleManager [Infinity] v1.70 [5/29/2017 18:02:51] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0002569FFF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 21BE569F Firmware version: 0112.02 === Process started: 5/29/2017 18:02:55 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file Contact to http://www.infinity-box.com/support/?r=2 |
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05-30-2017, 13:24
| #1641 (permalink) |
| Junior Member Join Date: Jun 2009
Posts: 6
Member: 1056661 Status: Offline Sonork: tarek25 Thanks Meter: 0 | === DongleManager [Infinity] v1.70 [24/05/2017 18:43:48] === Searching... Card-Reader: Axalto e-gate 0 HWID: 000014DA00001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 55CA14DA Firmware version: 0135.02 === Process started: 24/05/2017 18:43:55 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to infinity-box r=2[/url] |
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05-30-2017, 19:03
| #1642 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
What to do: 1. Install required Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - http://www.infinity-box.com/support/?r=6 Also you can insert Smart-Card into another Card-Reader. 2. Run DongleManager 3. Update Dongle firmware - DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries - DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle ! | |
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05-30-2017, 19:06
| #1643 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
- Run DongleManager - Read Box/Dongle serial number (S/N) DO NOT send screenshot/video but copy/paste text from software window ! | |
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05-30-2017, 19:09
| #1644 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
If you continue to update card again and again you will get it damaged ! | |
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05-30-2017, 19:10
| #1645 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software. What to do now: - Install latest Infinity software updates - Run DongleManager - Update Dongle firmware | |
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05-30-2017, 19:12
| #1646 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
This Smart-Card is not an Infinity Smart-Card - Disconnect all other Boxes and Dongles from PC - Connect ONLY one Infinity Box/Dongle to PC | |
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05-30-2017, 19:13
| #1647 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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05-30-2017, 19:16
| #1648 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
You have an information. open DongleManager.log file and see text given by software at previous update attempt 2017-May-26 | |
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05-30-2017, 19:17
| #1649 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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05-31-2017, 08:23
| #1650 (permalink) |
| Junior Member Join Date: Jul 2011
Posts: 14
Member: 1621125 Status: Offline Sonork: 3107771 Thanks Meter: 2 | Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Axalto e-gate 0 HWID: 000344A700001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): C3E044A7 Firmware version: 0136.02 === Process started: 31.05.2017 12:18:55 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today ! |
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