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06-18-2018, 10:36
| #3301 (permalink) |
| Junior Member Join Date: Mar 2015 Location: Philippines
Posts: 2
Member: 2366693 Status: Offline Thanks Meter: 1 | Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 000044C9176D4082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 69C944C9 Firmware version: 0136.02 === Process started: 6/18/2018 17:33:21 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to Disconnected |
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06-18-2018, 11:24
| #3302 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software. What to do now: - Delete fault.bin file from software folder (if you have it there) - Install latest Infinity software updates - Run DongleManager - Update Dongle firmware | |
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06-19-2018, 12:36
| #3303 (permalink) |
| Junior Member  Join Date: Jan 2008
Posts: 37
Member: 673565 Status: Offline Thanks Meter: 0 | please help... === DongleManager [Infinity] v1.72 [19/06/2018 08:32:13] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0000D75600001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 74FED756 Firmware version: 0136.02 === Process started: 19/06/2018 08:32:17 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
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06-19-2018, 12:36
| #3304 (permalink) |
| Junior Member Join Date: Jan 2008
Posts: 37
Member: 673565 Status: Offline Thanks Meter: 0 | please help... === DongleManager [Infinity] v1.72 [19/06/2018 08:32:13] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0000D75600001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 74FED756 Firmware version: 0136.02 === Process started: 19/06/2018 08:32:17 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 === DongleManager [Infinity] v1.72 [19/06/2018 08:40:26] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0000D75600001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 74FED756 Firmware version: 0136.02 Box/Dongle misconfiguration Diagnostic code: 57 "UK Edition" status: Off Last launched Application: 0034 v.0100 => Activations: - 00: Infinity-Box/Dongle v.0136 - 04: #4 Diagnostic Key: 7FAF74BD8A59A9D0 |
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06-19-2018, 13:01
| #3305 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | Quote:
done ? | |
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| The Following User Says Thank You to InfinitySupport For This Useful Post: |
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06-22-2018, 09:58
| #3307 (permalink) |
| No Life Poster   Join Date: Mar 2009 Location: earth
Posts: 1,430
Member: 992568 Status: Offline Sonork: kulit Thanks Meter: 231 | http://forum.gsmhosting.com/vbb/f296...pdate-2412535/ i need refund for un-justice one side un-pro. team unfair judgments from infinity team shame on you to disgrace me discriminating people Last edited by InfinityHelp; 06-22-2018 at 10:19. Reason: merge posts |
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06-22-2018, 10:21
| #3308 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Thank you ! | |
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06-28-2018, 14:12
| #3309 (permalink) |
| No Life Poster Join Date: Sep 2007
Posts: 1,219
Member: 589869 Status: Offline Sonork: 100.1593501 Thanks Meter: 552 | === DongleManager [Infinity] v1.70 [6/28/2018 7:06:25] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001A63BFF021982 === Process started: 6/28/2018 7:06:25 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 not connected try many way.............. |
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06-28-2018, 22:45
| #3310 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
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07-01-2018, 19:04
| #3311 (permalink) |
| No Life Poster  Join Date: Jan 2008 Location: Roumania
Posts: 1,137
Member: 691388 Status: Offline Thanks Meter: 371 | Please I need assistance because of error during update card. Here is the log: Code: === DongleManager [Infinity] v1.72 [7/1/2018 17:46:36] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0007926B20881292 Box/Dongle found: [BEST] Reading... Serial No (S/N): BAB2926B Firmware version: 0122.02 === Process started: 7/1/2018 17:46:37 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Error upgrading applets: Card returned error - 0000 at 435/9937 Disconnected === DongleManager [Infinity] v1.72 [7/1/2018 17:52:36] === Searching... Card-Reader: FT SCR2000 0 HWID: 0007926B20881292 Box/Dongle is not found === DongleManager [Infinity] v1.72 [7/1/2018 20:55:15] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0007926B20881292 Box/Dongle is not found === DongleManager [Infinity] v1.72 [7/1/2018 21:00:14] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0007926B20881292 === Process started: 7/1/2018 21:00:14 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 |
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07-02-2018, 07:19
| #3312 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
What to do: 1. Install required Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - http://www.infinity-box.com/support/?r=6 OR 1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader) The next steps are: 2. Run DongleManager 3. Update Dongle firmware - DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours - DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle ! | |
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07-02-2018, 08:02
| #3313 (permalink) |
| Junior Member Join Date: Feb 2016
Posts: 3
Member: 2526430 Status: Offline Thanks Meter: 0 | Box/Dongle type selected: inf Box/Dongle found: inf ---------- Process started: 7/1/2018 11:58:42 PM ---------- DongleManager [Infinity-Box] v1.61 [7/1/2018 11:58:42 PM] PC HWID: 7906812794A22FF268E872697E552AD6 Card-Reader: FT SCR2000 0 HWID: 01036E761C6A1292 Type: inf S/N: D8406E76 Version: 0134.02 Connecting to server Server connection successfully established Checking DongleManager version... Version check error: Error: Your DongleManager version is expired! Download new DongleManager from support area and start upgrade again. Disconnected |
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07-02-2018, 08:56
| #3314 (permalink) |
| Freak Poster  Join Date: Feb 2007 Location: @ MY SOUL
Posts: 431
Member: 450542 Status: Offline Sonork: 100.1590626 Thanks Meter: 61 | My Card Problem Hello Infinity team, I have update my infinity card for renew cm2. In card update process my software was close due to antivirus. now my infinity card is dead what to do ???? plzzz help me for repair this. here is my logs br.. Haroon Hashmi === DongleManager [Infinity] v1.72 [02/07/2018 12:16:28] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00029D01FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 31C49D01 Firmware version: 0130.02 === Process started: 02/07/2018 12:16:32 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! now this log === DongleManager [Infinity] v1.72 [02/07/2018 12:39:18] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00029D01FF021982 === Process started: 02/07/2018 12:39:18 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 |
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07-02-2018, 09:15
| #3315 (permalink) | |
| No Life Poster  Join Date: Aug 2013 Location: CHENNAI, TAMILNADU,INDIA
Posts: 730
Member: 2001848 Status: Offline Sonork: 100.1658212 Thanks Meter: 581 | Quote:
use last version of dongle manager v1.72 http://www.infinity-box.com/support/...r.7z&uid=17714 | |
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| The Following 2 Users Say Thank You to mubarak2344 For This Useful Post: |
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