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08-07-2018, 11:39
| #3406 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software. What to do now: - Delete fault.bin file from software folder (if you have it there) - Install latest Infinity software updates - Run DongleManager - Update Dongle firmware | |
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08-07-2018, 14:04
| #3407 (permalink) |
| Junior Member Join Date: Jun 2012 Location: Nigeria
Posts: 9
Member: 1769081 Status: Offline Sonork: 4536 Thanks Meter: 0 | === DongleManager [Infinity] v1.70 [8/7/2018 13:29:00] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0004AA8118D61292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 2EBAAA81 Firmware version: 0122.02 === Process started: 8/7/2018 13:29:03 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to |
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08-07-2018, 17:23
| #3408 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software. What to do now: - Delete fault.bin file from software folder (if you have it there) - Install latest Infinity software updates - Run DongleManager - Update Dongle firmware | |
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08-09-2018, 13:33
| #3409 (permalink) |
| No Life Poster  Join Date: Sep 2007
Posts: 1,219
Member: 589869 Status: Offline Sonork: 100.1593501 Thanks Meter: 552 | === DongleManager [Infinity] v1.70 [8/9/2018 18:30:19] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00001F201CC74082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): E8FD1F20 Firmware version: 0137.02 === Process started: 8/9/2018 18:30:21 === Connecting to server Server connection successfully established Checking DongleManager version... Serial Number: E8FD1F20 Username: 00E8FD1F20 Token Type: Infinity-Box/Dongle Registered: 2018-07-31 Expired: 2019-07-31 Account Status: Active Firmware Version: 0137 Hardware Status: Ok Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today ! not open new MTk Module 2.00 others can open plz help |
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08-09-2018, 13:38
| #3410 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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08-12-2018, 10:28
| #3411 (permalink) | |
| No Life Poster  Join Date: Jul 2014 Location: Online Age: 28
Posts: 2,292
Member: 2218251 Status: Offline Thanks Meter: 1,096 | Please Provide Solution Quote:
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08-12-2018, 11:18
| #3412 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
What to do: 1. Install required Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - http://www.infinity-box.com/support/?r=6 OR 1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader) The next steps are: 2. Run DongleManager 3. Update Dongle firmware - DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours - DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle ! | |
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08-13-2018, 08:39
| #3413 (permalink) | |
| No Life Poster Join Date: Jul 2014 Location: Online Age: 28
Posts: 2,292
Member: 2218251 Status: Offline Thanks Meter: 1,096 |  Quote:
Code: === DongleManager [Infinity] v1.72 [8/13/2018 13:05:16] === Box/Dongle type selected: [BEST] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0107795A24881292 === Process started: 8/13/2018 13:05:16 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 | |
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08-13-2018, 09:04
| #3414 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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08-14-2018, 06:58
| #3415 (permalink) |
| Freak Poster   Join Date: Jul 2016
Posts: 440
Member: 2604648 Status: Offline Thanks Meter: 346 | hello infinity team i'm helping a friend regarding this issue thanks  === DongleManager [Infinity] v1.72 [8/14/2018 13:41:11] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00009B077CF94082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): C3199B07 Firmware version: 0136.02 Box/Dongle misconfiguration Diagnostic code: 54 "UK Edition" status: Off Last launched Application: 0030 v.0158 => Activations: - 00: Infinity-Box/Dongle v.0136 Diagnostic Key: 7F17776A4A3E64AC === DongleManager [Infinity] v1.72 [8/14/2018 13:45:50] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00009B077CF94082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): C3199B07 Firmware version: 0136.02 === Process started: 8/14/2018 13:45:52 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
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08-14-2018, 08:20
| #3416 (permalink) | |
| No Life Poster Join Date: Jul 2014 Location: Online Age: 28
Posts: 2,292
Member: 2218251 Status: Offline Thanks Meter: 1,096 | Quote:
 also i use alcor card reader but problem same am not try much time...yesterday 3time and today only 1 time error same | |
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08-14-2018, 09:23
| #3417 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
You are product supporter and you should understand that "same error" is a reply of potatoe traders. Just compare first received operation log text and second (and next) attempts and you will see that product supporter should never use words like "same error". for your kind information - to avoid card damage server do not allow update card many times. if update fail first time server do not allow make more and more tries to prevent users with their attempts to kill card. now use alcor reader and update card. what is the result ? and I am sure in future you, as product supporter, can help to other users with explanation about server functionality. Thank you ! | |
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08-14-2018, 09:56
| #3418 (permalink) |
| No Life Poster Join Date: Jul 2014 Location: Online Age: 28
Posts: 2,292
Member: 2218251 Status: Offline Thanks Meter: 1,096 | hi @yellowboss and @Infinityhelp my cm2 activated in best card i changed card and try to update dongle manager not detect card auto (i choose Infinity box/dongle ) and getting this error Code: === DongleManager [Infinity] v1.72 [8/14/2018 14:20:54] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0107795A24881292 === Process started: 8/14/2018 14:20:54 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 need to choose infinity best while update or infinity box/dongle ? or this error related to smart card reader thank you |
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08-14-2018, 11:09
| #3419 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
You have got an instruction: Code: now use alcor reader and update card. what is the result ? what to do now: 1. select best 2. find at your table alcor card reader 3. remove card from ft2000 reader 4. insert card into alcor reader 5. update card let's hope this instruction is clear enough even for users with supporter status | |
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08-14-2018, 11:53
| #3420 (permalink) |
| Freak Poster Join Date: May 2017 Age: 27
Posts: 103
Member: 2712640 Status: Offline Thanks Meter: 14 | halo i bought best activation on infinity box but wen i updated the card firmware in finished but after that the card is no longer recognized try to update it again gives error again === DongleManager [Infinity] v1.70 [8/14/2018 0:03:17] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001D71900001942 Select Token Type: instead of Autodetect === DongleManager [Infinity] v1.70 [8/14/2018 0:03:25] === Box/Dongle type selected: [BEST] Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001D71900001942 === Process started: 8/14/2018 0:03:25 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 === DongleManager [Infinity] v1.70 [8/14/2018 0:03:38] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001D71900001942 === Process started: 8/14/2018 0:03:39 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 help please my card serial is 9449D719 |
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