Smart-Card/Dongle/Box update Problems and Solutions

[rutek]

i try to activate Chinese Miracle-2 (Test Version) software activation for Infinity [BEST], then i try to update dongle -while updating it show error (i dont remember what), now when i try to read sn:

=== DongleManager [Infinity] v1.70 [2017-05-16 17:44:27] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0008757B18201292
Box/Dongle is not found

update dongle:

=== DongleManager [Infinity] v1.70 [2017-05-16 17:47:46] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0008757B18201292
Select Token Type: instead of [BEST]

=== DongleManager [Infinity] v1.70 [2017-05-16 17:48:14] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0008757B18201292
=== Process started: 2017-05-16 17:48:17 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

[bakkougsm]

Quote:
Originally Posted by bakkougsm View Post
Originally Posted by bakkougsm View Post
=== DongleManager [Infinity] v1.70 [15/05/2017 18:03:49] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0006A77418201292
Box/Dongle found: [BEST]
Serial No (S/N): C9E2A774
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0135
- 03: [BEST] v.0122
=> Online Service Account: http://www.infinity-box.com/service
- Username: 03C9E2A774
- Password: xxxxxxxxx

i cant access support

i cant use spd 1.26

i cant update dongle.

please help me.

for your information i change my email to [email protected]

i cant reset password icant do anything with server.

i read online service username password but dont work.

what is the problem please change my my email to [email protected]
If you want to change your e-mail you should contact via e-mail to:
ios [at] infinity-box.com
Report Post


Wrong Username or Password
Username: 03C9E2A774
Password: xxxxxxxxxxxx

=== DongleManager [Infinity] v1.70 [16/05/2017 17:48:25] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0006A77418201292
Box/Dongle found: [BEST]
Serial No (S/N): C9E2A774
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0135
- 03: [BEST] v.0122
=> Online Service Account: http://www.infinity-box.com/service
- Username: 03C9E2A774
- Password: xxxxxxxxx

user and pass readed with dongle manager 1.7

is wrong.

please help me step by step to use spd v1.26.

[nadonad]

i up date my infinity dongle frimware to .0136 with dongle manager ver 1.70 but after update there is no ime repair options in cm2 and spd.

[InfinitySupport]

Originally Posted by nadonad

i up date my infinity dongle frimware to .0136 with dongle manager ver 1.70 but after update there is no ime repair options in cm2 and spd.

Please use "search" function in this forum.
Thank you !

[InfinitySupport]

Originally Posted by rutek

i try to activate Chinese Miracle-2 (Test Version) software activation for Infinity [BEST], then i try to update dongle -while updating it show error (i dont remember what), now when i try to read sn:



update dongle:

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

[InfinitySupport]

Originally Posted by bakkougsm

Quote:
Originally Posted by bakkougsm View Post
Originally Posted by bakkougsm View Post
=== DongleManager [Infinity] v1.70 [15/05/2017 18:03:49] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0006A77418201292
Box/Dongle found: [BEST]
Serial No (S/N): C9E2A774
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0135
- 03: [BEST] v.0122
=> Online Service Account: http://www.infinity-box.com/service
- Username: 03C9E2A774
- Password: xxxxxxxxx

i cant access support

i cant use spd 1.26

i cant update dongle.

please help me.

for your information i change my email to [email protected]

i cant reset password icant do anything with server.

i read online service username password but dont work.

what is the problem please change my my email to [email protected]
If you want to change your e-mail you should contact via e-mail to:
ios [at] infinity-box.com
Report Post


Wrong Username or Password
Username: 03C9E2A774
Password: xxxxxxxxxxxx

=== DongleManager [Infinity] v1.70 [16/05/2017 17:48:25] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0006A77418201292
Box/Dongle found: [BEST]
Serial No (S/N): C9E2A774
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0135
- 03: [BEST] v.0122
=> Online Service Account: http://www.infinity-box.com/service
- Username: 03C9E2A774
- Password: xxxxxxxxx

user and pass readed with dongle manager 1.7

is wrong.

please help me step by step to use spd v1.26.

Let's solve your problems step-by-step. Ok ?

Your problem #1:
If you want to change your e-mail you should contact via e-mail to:
ios [at] infinity-box.com

[shamsf11]

=== DongleManager [Infinity] v1.70 [5/17/2017 0:49:41] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 000066B30EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): BAC866B3
Firmware version: 0134.02
=== Process started: 5/17/2017 0:49:45 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[shamsf11]

plz help me
=== DongleManager [Infinity] v1.70 [5/17/2017 0:49:41] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 000066B30EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): BAC866B3
Firmware version: 0134.02
=== Process started: 5/17/2017 0:49:45 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[rutek]

drivers 2.5.9.1202 and stil error:
2.5.9.1202

upload pic

second time:

=== DongleManager [Infinity] v1.70 [2017-05-17 10:55:40] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0008757B18201292
=== Process started: 2017-05-17 10:55:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

antivirus disabled and only best dongle connected, also usb port changed...

[israrge]

Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 010371661C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D7E67166
Firmware version: 0135.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0135
=== DongleManager [Infinity] v1.70 [5/10/2017 17:54:49] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 010371661C6A1292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D7E67166
Firmware version: 0135.02
=== Process started: 5/10/2017 17:54:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

[Shohel_sst]

Originally Posted by InfinitySupport

I think it's expired.

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

pls check.

[hassan1975]

hello
i have problem after update

=== DongleManager [Infinity] v1.70 [5/17/2017 15:35:39] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 00059B5D18201292
=== Process started: 5/17/2017 15:35:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2



thx

[abbes]

Originally Posted by InfinityHelp

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

==== [17/05/2017 13:53:50] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.70 [17/05/2017 13:53:54] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0108A179147D1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.70 [17/05/2017 13:53:58] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0108A179147D1292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.70 [17/05/2017 13:54:04] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0108A179147D1292
=== Process started: 17/05/2017 13:54:05 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 133 sec
Card returned error - 0000 at 261/8507
Error upgrading applets:
Card returned error - 0000 at 261/8507

[raaed87]

Hi ... Please help with interface cm2-mtk hid option repair or replace imei
All interfaces are spd

[bassoum1]

hello team
i can't update my dongle
i will add to my box infinity one year support and best activativation
so what should i do to reseolve the issue
thank you for your help in advance


==== [17/05/2017 17:08:57] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.70 [17/05/2017 17:09:05] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000CF1A00001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 6443CF1A
Firmware version: 0112.02
"UK Edition" status: On
Last launched Application: 001A v.0413
=> Activations:
- 00: Infinity-Box/Dongle v.0112
=== DongleManager [Infinity] v1.70 [17/05/2017 17:09:18] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000CF1A00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 6443CF1A
Firmware version: 0112.02
=== Process started: 17/05/2017 17:09:21 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file