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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-11-2016, 17:54   #16 (permalink)
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Quote:
Originally Posted by shadow_gsm View Post
==== [11.10.2016 13:00:53] ====
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 0002A784FF021982
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 11.10.2016 13:01:09 ----------
DongleManager [Infinity-Box] v1.66 [11.10.2016 13:01:09]
PC HWID: 3D80C30EC59742E32865FFD6D7B36C06
Card-Reader: Axalto e-gate 0
HWID: 0002A784FF021982
Type: Main Infinity-Box/Dongle S/N: 3505A784 Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello,

What is your Support Validity Date ?
How to check - Infinity-Box - FAQ (Frequently Asked Questions)

If you have active support - run DongleManager and update Box/Dongle firmware.
If your support is not active - renew support first.
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Old 10-11-2016, 17:56   #17 (permalink)
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Quote:
Originally Posted by khalidmughal007 View Post
i have security error from support area.. i have no dongle manger please help
i have alot of try but dongle manger security error page
please help how can i download dongle manger
Step #1:




Step #2: - visit https://www.google.com/safebrowsing/report_error/

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Old 10-12-2016, 11:12   #18 (permalink)
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Red face Help me pleas Best Team

pleas Need help
suddenly Dongle Says ( Smart Card Not Found )

and when i try to Update it or Repair it

this things Shown


Error when connecting Card in: Generic EMV Smartcard Reader 0
SmartCard API error #2148532254
The Smart card resource manager has shut down.


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Old 10-12-2016, 14:33   #19 (permalink)
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Quote:
Originally Posted by theb0oos View Post
pleas Need help
suddenly Dongle Says ( Smart Card Not Found )

and when i try to Update it or Repair it

this things Shown


Error when connecting Card in: Generic EMV Smartcard Reader 0
SmartCard API error #2148532254
The Smart card resource manager has shut down.


What to do - Infinity-Box - FAQ (Frequently Asked Questions)
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Old 10-13-2016, 08:53   #20 (permalink)
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Box/Dongle type selected: CDMA
---------- Process started: 10/13/2016 10:56:27 AM ----------
DongleManager [Infinity-Box] v1.66 [10/13/2016 10:56:27 AM]
PC HWID: 158628FF22069100B8764C2D52D08C13
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00043AE9FF021982
Type: CDMA S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
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Old 10-13-2016, 11:08   #21 (permalink)
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Quote:
Originally Posted by mohsin javed View Post
Box/Dongle type selected: CDMA
---------- Process started: 10/13/2016 10:56:27 AM ----------
DongleManager [Infinity-Box] v1.66 [10/13/2016 10:56:27 AM]
PC HWID: 158628FF22069100B8764C2D52D08C13
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00043AE9FF021982
Type: CDMA S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
Hello,

Update Box/Dongle once again now.
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Old 10-14-2016, 03:46   #22 (permalink)
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hello good day i buy new cm2 i cant register

pls guide me


thanks...

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 10/14/2016 9:43:04 AM ----------
DongleManager [Infinity-Box] v1.66 [10/14/2016 9:43:04 AM]
PC HWID: CA1079E9732C4226305CEC65746851DD
Card-Reader: Generic USB Smart Card Reader 0
HWID: 000021CC12534082
Type: Main Infinity-Box/Dongle S/N: AE0A21CC Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
You should make "Registration" procedure before you start update !
Click to "Yes" to start Registration process.


If you are already registered click to "No"
Unknown Token `AE0A21CC`
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
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Old 10-14-2016, 04:47   #23 (permalink)
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Infinity-Box > Smart-Card/Dongle/Box update Problems and Solutions

infinity best device not found before update smart card




Box/Dongle found: [BEST]
HWID: 01036E7A1C6A1292
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 10/10/2016 2:24:51 PM ----------
DongleManager [Infinity-Box] v1.66 [10/10/2016 2:24:51 PM]
PC HWID: 42CD5F609077318ABF8C18CAE4E56C82
Card-Reader: FT SCR2000 0
HWID: 01036E7A1C6A1292
Type: [BEST] S/N: 15C06E7A Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Card returned error - 0000 at 203/9891
Error upgrading applets:
Card returned error - 0000 at 203/9891
Disconnected

Last edited by santoshtk; 10-14-2016 at 04:53.
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Old 10-14-2016, 09:59   #24 (permalink)
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Quote:
Originally Posted by alfred martin View Post
hello good day i buy new cm2 i cant register

pls guide me


thanks...

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 10/14/2016 9:43:04 AM ----------
DongleManager [Infinity-Box] v1.66 [10/14/2016 9:43:04 AM]
PC HWID: CA1079E9732C4226305CEC65746851DD
Card-Reader: Generic USB Smart Card Reader 0
HWID: 000021CC12534082
Type: Main Infinity-Box/Dongle S/N: AE0A21CC Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
You should make "Registration" procedure before you start update !
Click to "Yes" to start Registration process.


If you are already registered click to "No"
Unknown Token `AE0A21CC`
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
Please try once again now.
What is the result ?
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Old 10-14-2016, 10:31   #25 (permalink)
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Quote:
Originally Posted by santoshtk View Post
infinity best device not found before update smart card




Box/Dongle found: [BEST]
HWID: 01036E7A1C6A1292
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 10/10/2016 2:24:51 PM ----------
DongleManager [Infinity-Box] v1.66 [10/10/2016 2:24:51 PM]
PC HWID: 42CD5F609077318ABF8C18CAE4E56C82
Card-Reader: FT SCR2000 0
HWID: 01036E7A1C6A1292
Type: [BEST] S/N: 15C06E7A Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Card returned error - 0000 at 203/9891
Error upgrading applets:
Card returned error - 0000 at 203/9891
Disconnected
What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files here - Index of pub/drivers/

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME
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Old 10-14-2016, 11:01   #26 (permalink)
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Infinity-Box > Smart-Card/Dongle/Box update Problems and Solutions

==== [10/14/2016 2:29:42 PM] ====
Scanning...
HWID: 01036E7A1C6A1292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: [BEST]
HWID: 01036E7A1C6A1292
Box/Dongle type selected: [BEST]
---------- Process started: 10/14/2016 2:32:16 PM ----------
DongleManager [Infinity-Box] v1.66 [10/14/2016 2:32:16 PM]
PC HWID: 42CD5F609077318ABF8C18CAE4E56C82
Card-Reader: FT SCR2000 0
HWID: 01036E7A1C6A1292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Last APDU: 133 sec
Card returned error - 0000 at 4781/9891
Error upgrading applets:
Card returned error - 0000 at 4781/9891
Disconnected
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Old 10-14-2016, 11:24   #27 (permalink)
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Quote:
Originally Posted by santoshtk View Post
==== [10/14/2016 2:29:42 PM] ====
Scanning...
HWID: 01036E7A1C6A1292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: [BEST]
HWID: 01036E7A1C6A1292
Box/Dongle type selected: [BEST]
---------- Process started: 10/14/2016 2:32:16 PM ----------
DongleManager [Infinity-Box] v1.66 [10/14/2016 2:32:16 PM]
PC HWID: 42CD5F609077318ABF8C18CAE4E56C82
Card-Reader: FT SCR2000 0
HWID: 01036E7A1C6A1292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Last APDU: 133 sec
Card returned error - 0000 at 4781/9891
Error upgrading applets:
Card returned error - 0000 at 4781/9891
Disconnected
Did you updated drivers as per instruction ?
What is your currently installed drivers version ?
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Old 10-14-2016, 13:18   #28 (permalink)
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InfinitySupport

Did you updated drivers as per instruction ?
What is your currently installed drivers version

yes all driver install

drivers versain 2.5.9.1202
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Old 10-14-2016, 23:04   #29 (permalink)
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Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 14/10/2016 04:04:17 p.m. ----------
DongleManager [Infinity-Box] v1.66 [14/10/2016 04:04:17 p.m.]
PC HWID: 154D4B204770572357903B538AD77FA9
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000259F3FF021982
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
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Old 10-14-2016, 23:22   #30 (permalink)
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Quote:
Originally Posted by santoshtk View Post
InfinitySupport

Did you updated drivers as per instruction ?
What is your currently installed drivers version

yes all driver install

drivers versain 2.5.9.1202
Do you have another Card-reader or box with Smart-Card ?
Do you have other PC to try update ?
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