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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 01-11-2019, 20:18   #3901 (permalink)
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Dongle misconfiguration
=== DongleManager [Infinity] v1.72 [11.01.2019 22:12:37] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00021624FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 19E11624
Firmware version: 0136.02
=== Process started: 11.01.2019 22:12:41 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 01-12-2019, 00:35   #3902 (permalink)
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Quote:
Originally Posted by rayners View Post
Hi.

Yes. Special Drivers Installed

Tried on another PC and got this result.

=== DongleManager [Infinity] v1.72 [11/01/2019 11:30:42] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0007808010321292
=== Process started: 11/01/2019 11:30:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000 at 2486/8507
Disconnected
Do you have another PC or another card-reader ?
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Old 01-12-2019, 00:36   #3903 (permalink)
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Quote:
Originally Posted by aggrogant View Post
Dongle misconfiguration
=== DongleManager [Infinity] v1.72 [11.01.2019 22:12:37] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00021624FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 19E11624
Firmware version: 0136.02
=== Process started: 11.01.2019 22:12:41 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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Old 01-12-2019, 11:05   #3904 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Do you have another PC or another card-reader ?

You advised to try with another smart card reader. I have an old Fenix key reader. Now this result.

=== DongleManager [Infinity] v1.72 [12/01/2019 09:51:18] ===
Box/Dongle type selected: [BEST]
Card-Reader: USB Fenix Card Reader 0
HWID: 0007808010321292
=== Process started: 12/01/2019 09:51:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Error securing session:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Contact to http://www.infinity-box.com/support/?r=2 for details.

Your account will be suspended to avoid permanent Smart-Card damage.

Please, can we resolve this issue.

BR
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Old 01-12-2019, 11:16   #3905 (permalink)
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Yes sir I need update for update Hua
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Old 01-12-2019, 22:10   #3906 (permalink)
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Quote:
Originally Posted by rayners View Post
You advised to try with another smart card reader. I have an old Fenix key reader. Now this result.

=== DongleManager [Infinity] v1.72 [12/01/2019 09:51:18] ===
Box/Dongle type selected: [BEST]
Card-Reader: USB Fenix Card Reader 0
HWID: 0007808010321292
=== Process started: 12/01/2019 09:51:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Error securing session:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Contact to http://www.infinity-box.com/support/?r=2 for details.

Your account will be suspended to avoid permanent Smart-Card damage.

Please, can we resolve this issue.

BR
it was bad idea to use this kind of reader. you must move this reader to trash and find another one
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Old 01-12-2019, 22:12   #3907 (permalink)
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Quote:
Originally Posted by harold6x View Post
Yes sir I need update for update Hua
your dongle firmware was updated well 2 weeks ago.
why do you want to update again ?
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Old 01-15-2019, 06:47   #3908 (permalink)
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=== DongleManager [Infinity] v1.72 [15.01.2019 10:42:38] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003F556FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3C41F556
Firmware version: 0137.02
=== Process started: 15.01.2019 10:42:41 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 01-15-2019, 12:07   #3909 (permalink)
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Quote:
Originally Posted by motoklet View Post
=== DongleManager [Infinity] v1.72 [15.01.2019 10:42:38] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003F556FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3C41F556
Firmware version: 0137.02
=== Process started: 15.01.2019 10:42:41 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 01-15-2019, 16:30   #3910 (permalink)
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nee update please
=== DongleManager [Infinity] v1.70 [1/15/2019 17:29:35] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 01018A7C10321292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 50A68A7C
Firmware version: 0122.02
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Old 01-15-2019, 17:25   #3911 (permalink)
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Quote:
Originally Posted by harold6x View Post
nee update please
=== DongleManager [Infinity] v1.70 [1/15/2019 17:29:35] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 01018A7C10321292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 50A68A7C
Firmware version: 0122.02
I don't see any problem with this dongle. Why do you want to update it ?
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Old 01-16-2019, 12:50   #3912 (permalink)
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=== DongleManager [Infinity] v1.72 [1/16/2019 16:48:48] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00004B52176D4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 58114B52
Firmware version: 0137.02
=== Process started: 1/16/2019 16:48:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
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Old 01-16-2019, 14:39   #3913 (permalink)
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Quote:
Originally Posted by sheryarmemon View Post
=== DongleManager [Infinity] v1.72 [1/16/2019 16:48:48] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00004B52176D4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 58114B52
Firmware version: 0137.02
=== Process started: 1/16/2019 16:48:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
What new software was installed at your PC recently ?
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Old 01-16-2019, 15:35   #3914 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
What new software was installed at your PC recently ?
I installed many of them and removed them all
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Old 01-16-2019, 15:56   #3915 (permalink)
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Quote:
Originally Posted by sheryarmemon View Post
I installed many of them and removed them all
- Run DongleManager
- Update Dongle firmware now

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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